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P E R S O N A L D ATA

Axel Mammitzsch Österreicher Str. 6901279 Dresden +49 0179 3100884axelmammitzsch@freenet.de* 01.06.1982, Leisnig

D E S I R E D P O S I T I O N

1st / 2nd Level IT Customer Support

P R O F E S S I O N A L P R A C T I C E

06/2012 – until now Freelancer in IT Customer SupportRemote IT Support by occurring Incidents for private customers and small businesses via teamviewer; Installation and configuration of WordPress websites; Remote IT projects for Appen.com; Creating and marketing digital info products

06/2016 – 08/2016 1st & 2nd Level, Onsite IT customer support for Unilever, Rabb Computer GmbH, Pratau (200 employees), www.unilever.com

Onsite IT Service by occurring incidents; Solving SRMS tickets in coordination with the IT service provider Unisys and Rabb Computer; User support and fix errors by telephone; Onsite installation of PC systems with Windows images via SCCM server; Configuration of the hardware to the requirements of the customer; Quality control of image installations and fixing bugs; Processing of inventory requests and update in AssetTrack; Replacement of defective hardware; Documentation of all onsite activities for billing to the customer

03/2015 – 08/2015 Helpdesk 1st & 2nd level support, IT coaching, ITec Systems AG, Dusseldorf (300 employees), www.itec.ag

IT support via phone and remote Citrix support; IT Support for conversion of customers from Windows XP to Windows 8.1 clients; Remote support of customers in the Citrix / Windows 2008R2 server environment with Windows 7 VM; Coordination of incidents to the 2nd / 3rd level support, VIP User support, 1st Level support of Lotus Notes 8, Office 2013 and company-specific software; Ticket processing in HP Service Manager 7 & 9, complaint management, user support in SharePoint operation, Printer support and coordination in case of failures, Fixing Citrix user login issues, Training of new colleagues in the IT infrastructure; BYOD support for Apple Macbooks, iMacs, iPhones, iPads, Android & Windows Phone

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05/2014 – 10/2014 ServiceDesk 1st & 2nd level support for HP Hewlett Packard, 1st Solutions GmbH, Würzburg (40 employees), www.hp.com

IT service via phone, e-mail, remote support rollout / migration project from Windows XP to a Citrix / Windows 2008R2 server environment; Coordination of incidents at the downstream 2nd level support, 1st level support Lotus Notes 8, Outlook and Office 2013 infrastructure; Documentation of incidents; Backup device and restore user data; Ticket processing in HP Service Manager 7 & 9, complaint management, user support in SharePoint operation, Windows 8 support in user questions, printer support and coordination during outages Citrix Support login issues, BYOD support from Apple laptops, iPhone, iPad, Android Phone and Tablets, Windows Phone

10/2007 – 05/2012 Linux Administrator for SAP, Bautzen Internet Technologies GmbH, Dresden (150 employees), www.bautzen-it.de

Remote IT services in the project SAP Business By Design for SAP AG; Administration, maintenance and development of the Linux system landscape of over 1500 Linux servers; Virtua tion with XEN; Coordination of project teams in 2nd-level server support in China, Mexico and Germany; Responsibility for alarm monitoring server; Preparation of documentation; Backup and restore device of corporate data via Netapp; Ticket processing in SAP R3 and SAP Business By Design

10/2005 – 09/2007 IT-Administrator, Bitzer Kühlmaschinenbau GmbH, Sindelfingen (1500 employees), www.bitzer.de

20 Administration Citrix server 1 DNS, DHCP 1, 2 Print server, Active Directory; 10 CAD Services, PC 300, 200 notebook 300 Citrix workstations; Remote support users in Portugal, Italy, Leipzig; Backup and Restore of corporate data; Selection, ordering hardware, software; Budget responsibility for owner 500 €, respon-sibility project: mobile computing rollout; Leasing exchange of clients and printers; Lotus Notes Database Archiving

10/2001 – 10/2005 PC and network administrator at BOSCH, Fa. Bärlin IT consulting and service, Ludwigsburg (20 employees), www.bosch.com

Inhouse IT service at Robert Bosch GmbH Stuttgart Diesel Systems IT manager for a total of 150 employees including care of the management; Administration of users and groups in Active Directory; User support 1st and 2nd level; Coordination 3rd level support; Administration of notebooks and desktop PCs; Responsible for the award of SAP authorizations; Monitoring of IT security audits in accordance with ISO9001

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E D U C AT I O N

11/2002 – 08/2003 Civil Service, Stuttgarter Jugendhaus e.V., Stuttgart

Care of children and young people; User support 10 clients, 1 server; User support Microsoft Office

09/1999 – 07/2001 Training for technical assistant for computer science, Dr. W. Blindow schools

State-certified technical assistant for computer science,Note 1,9Categories: Databases, Data Protection, operating systems, programming, system architecture, computer science technical, process, business computer science, data processing

09/2000 – 07/2001 IT Project, Dr. W. Blindow school, HalleInstallation, configuration and administration of Windows 2000 Server, Grade 1Setting up Windows 2000 Server services; Ftp, Http Server provide the school network available; manage access permissions, group policies, users, computer accounts in Active Directory; Network drive Administration

11/2000 – 12/2000 Internship, Tele Service Zentrum Döbeln AG, DöbelnVocational training internship rating of 1.5Structure internet radio relay systems; Administration Linux server; On-site customer support; IT Service and Support telephone; Website design and development; server Monitoring

09/1989 – 07/1999 Geschwister Scholl Scool, RossweinCollege student

A D VA N C E D E D U C AT I O N

Tr a i n i n g s

01/2010 Linux Workshop: LDAP, IT Trainingshaus, DresdenInteraction client / server; LDAP for user data; User authentication; Password management for LDAP-based user; Installation, configuration, operation; Objects, classes, attributes, access protocol; Structure of the Directory Information Tree (DIT); Structure of the schemes

05/2009 SAP Netweaver 7 Administration, SAP AG, WalldorfStarting and stopping an SAP system, the benefit of system monitors; Implementation of automated work with a database; Scheduling backups; Software maintenance; Definition and integration of printers; Basics of user administration; Fundamentals of SAP Data Archiving

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03/2009 Virtualization with XEN Linux, IT Trainingshaus, DresdenXEN overview; Install Xen on Debian; Configuring Xen daemon; Network setups, Bridge, Route, NAT; LVM logical volume file based; Guests install and set up; Management of resources (RAM / CPU)

10/2007 Suse Linux Enterprise Server 10 Administration, Softed Systems, Dresden

Managing SuSe Linux Enterprise Server 10; Managing users and groups; Managing the Linux file system, network connection (architecture, configuration, routing); provide network services; Providing printing services; Configuring Remote Access

01/2006 Planing, Implementing & Maintaining a MS Windows Server 2003 Active Directory Infrastructure, Bechtle Schulungszentrum, Neckarsulm

Implement an AD Forrest- domain structure; Implementing user, computer, group accounts; Implementing Group Policy; Distribution and management of software using Group Policy; Planning of domain controllers in Active Directory; Board of Maintenance Operations Masters

12/2005 Deploying and Managing Microsoft Windows XP Service Pack 2 on a corporate network, Bechtle training center, Neckarsulm

Deploy SP2 by using Group Policy and Microsoft SMS 2.0 and 2003; Reduction of the maintenance expenses and simple updating of the clients in the environment; reduce the number of application errors by using the Speicherschutzfeautures

03/2005 Implementing and Administering a Microsoft Windows 2000 Network Infrastructure, Pearson VUE, Münster

Configuration DHCP, DNS, WINS Server Services; Configuring a Windows 2000 server as a router; Internet access configuration for a network; Troubleshooting a Windows 2000 network; Configuring a Web server; Remote Access Configuration

S E L F S T U DY

05/2006 Linux 101, HP, www.hplearningcenter.comLinux and open source; Installing Fedora Linux; A desktop tour; Introduction to system administration; Updating and adding software; Setting up Internet ser-vices

05/2006 Wireless Security In Depth, HP, www.hplearningcenter.-com

New trends and headaches in wireless security; Wire-less security up until now; Encryption details; WPA; Client authentication

04/2006 Advanced Network Administration Best Practices For IT, HP, www.hplearningcenter.com

Establishing your network configuration; Ensuring se-curity for the network; Working with operational man-

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agement; Controlling email; Monitoring and maintain-ing the network; Recovering from disaster with backup and restore

03/2006 Firewall Technologies, HP, www.hplearningcenter.comWhat a firewall can do for you; TCP/IP primer; Inside a firewall; Firewall technologies; Security policies; Com-mon firewall configurations; Planning for attacks

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S o f t S k i l l S e m i n a r s

01/2011 Sales Seminar, Hendel Coaching & More, DresdenSale! The treasure chest of strategies for success. Contact the customer prepared to recognize the customer's buying motives, self-motivation, professional goals, The 4 phases of the sales talk

07/2007 Goal setting seminar, Landsiedel Consulting, WiesentheidSet clear goals and other coach it; Goals with the model of logical levels; Learning strategies and best practices of successful companies, managers, sales and how to apply

04/2007 Self and time management, community college, Sindelfingen

Time thieves; no organization without goals; What are the priorities ?; Flow of information, both orally and in writing; Create your own time schedule; consistent proceed; own control

04/2007 Mind Mapping, community college, SindelfingenFast and clear work of issues at work, school or university and the private sector; Mind mapping is useful for brainstorming, problem-solving in the project and task planning, preparation of presentations and as a reminder

03/2007 Communication seminar, community college, Sindelfingen

Basics of Communication; how does communication work; What messages do I send between the lines, when I say something?; How can i really listen?; How important are non-verbal signals in communication?

03/2007 Conversation seminar, community college, SindelfingenListen and respond to others; questions and answers; Express and accept criticism; Structured and goal-oriented conversations lead

K N O W L E D G E & S K I L L S

LanguagesEnglish, business fluentGerman, native language

Application SoftwareMS Excel, MS Word, MS Outlook, MS Powerpoint, MS Vi-sio, MS Access, MS Office 2010, MS Office 2007, MS Office 2003, MS Office XP, MS Office 2000, Open Of-fice, Mozilla Thunderbird, SAP R3, SAP Business By De-sign, Lotus Notes Suite

Backup TechnologyHP Data Protector, SSC Backup (Netapp)

Operating Systems

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Server: Suse Linux Enterprise Server 10, Windows Server NT4.0-2000-2003, Citrix Server, Windows Ter-minalserver, Linux Terminalserver, Citrix Termi-nalserver, Desktop: Windows 7/8, Vista, XP, 2000 Pro-fessional, Windows NT 4.0, Windows 98/ME, Windows 3.11, Mac OS X, Ubuntu Linux 10, Suse Linux 10, Citrix Terminal Client, PalmOS, Windows CE, PocketPC, Sym-bian OS, BeOS, MS-DOS, Apple IOS, Android

Hardware TechnologyHP Blade Server, Fujitsu Blade Server, IBM Blade Server, HP/FSC/IBM Blade Management Console, Net-books, HP CAD Workstations, Citrix Thinstations, PC Workstations, Notebook Arbeitsstationen; HP Netzw-erkdrucker, PDA’s, Racksysteme, SCSI, RAID, Bussys-tem CAN

IT OrganisationDatenschutz, Datensicherheit nach ISO9001, Daten- und Dokumentenmanagement, Datenarchivierung, System-integration, Netzwerkadministration, Netzwerkmanagement, Netzwerksicherheit, Netzwerkorganisation, Netzwerkplanung

IT Support1st Level Support, 2nd Level Support, Koordination 3rd Level, Telefonsupport, Emailsupport, Vor Ort Service, Rufbereitschaft, Anwenderberatung, Daten-, Festplatten-verwaltung, Datenübernahme, Datenaufbereitung, Hardwareinstallationen, Softwareinstallationen, Remotesupport via PC-Anywhere, Teamviewer, Citrix, VNC

NetworkLAN, WAN, WLAN, MAN, NFS, TCP/IP, DNS, DHCP, SNMP, ISCSI, FTP, SSH, Telnet, ISDN, NAS, RAS, VPN, Router, Switches, Active Directory, LDAP, Netapp, Patch Management, Firewall iptables

VirtualizationXEN, Citrix, VMWare, MS Virtual PC, Sun Virtual Box

E N G A G E M E N T

03/2005 – 05/2005 Suggestion for improvement, Bosch, StuttgartCreate an IT concept for the "process-optimized IT environment" for the take care of departments

09/2000 – 09/2000 Use as an assistant in the area of data processing, Dr. W. Blindow Schule, Halle

Transfer of administrative tasks on the computer network of schools Dr. W. Blindow; Support to teachers during exercises in the classroom; Support of computer-fold space during extra-curricular use; Individual assistance to promote low-achieving students

04/2000 – 05/2000 Installation Windows 2000 Server, Dr. W. Blindow Schule, Halle

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Construction and installation work in one-week installation of a Windows 2000 File Server for Dr. W. Blindow schools in Halle; In collaboration with the teachers Mr. Einsiedel and Dr. W. Rueprich.

I N T E R E S T S City traveling, cycling, reading books

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