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UNIVERSITY OF GUYANA
FACULTY OF SOCIAL SCIENCES
MARKETING RESEARCH (MKT 2202)
STUDENT SURVEY
This questionnaire asks about your opinions of the quality and resourcefulness of the services provided by the University such as infrastructure, cultural services, extracurricular activities and the use of campus facilities such as the library and student printer center etc.
The usefulness of this or any other survey depends on the thoughtful responses of those who are asked to complete it. Your participation is very important and greatly appreciated.
The information obtained from you and other students will help administrators, faculty members, student leaders and others to improve the conditions that contribute to your learning and development and to the quality of the experience of those who will come after you.
All information provided will be treated with utmost confidentiality.
Thank you for your cooperation and participation.
HYPOTHESISCan the University of Guyana become a First Class Institution in the next 10 years?
DEMOGRAPHICS1. SEX:
Male Female
2. AGE:
16 – 20 21 – 25
26 – 30 35 +
3. ETHNICITY:
East Indian African
Chinese Amerindian
European Portuguese
Mixed
4. WHICH ADMINISTRATIVE REGION ARE YOU FROM?
1 4
5 6
7 8
9 10
5. WHICH FACULTY ARE YOU A MEMBER OF?Agriculture and Forestry Education and Humanities
Health Sciences Social Sciences
Technology Natural Sciences
Earth and Environmental Sciences
6. PROGRAMME DESIGNATION:
Diploma Degree Graduate
7. STUDY YEAR:
First Year Second Year
Third Year Fourth Year
Graduate
8. WHAT IS YOUR TUITION STATUS?
Loan Cash
Scholarship Waiver
Other
ENVIRONMENTYOUR EXPERIENCE WITH SAFETY & SECURITY
9. WHEN DO YOU FEEL SAFE AT UG?
At day At night Both Neither
10. Where you ever robbed on campus?Yes No
11. HOW WOULD YOU RATE THE LEVEL OF SECURITY PROVIDED BY THE SECURITY SERVICE AT UG?
Very Satisfactory Very Unsatisfactory
Somewhat Satisfactory Somewhat Dissatisfactory
Satisfactory
12. HOW WOULD YOU DESCRIBE UG’S SECURITY OFFICERS?
Excellent Very Good Good Very Poor Unacceptable
13. WHERE ON CAMPUS ARE YOU MOST CONCERNED ABOUT SAFETY?
Parking lot Long corridors and stairways
Outside walkways/ streets Washrooms
Sophia/Back entrance
14. SHOULD EMERGENCY PHONE BOOTHS BE PLACED AROUND CAMPUS?
Yes No
15. HAS ANYTHING BEEN STOLEN FROM YOU ON CAMPUS?
Yes No
16. WHAT SAFETY CHANGES WOULD YOU RECOMMEND?
More active Security Guards
Effective Street lighting
A Police outpost on Campus
Public Safety Escorts
Karate classes Safety Workshops
Security Cameras on Campus
YOUR EXPERIENCE WITH STUDENT BEHAVIOR
17. DOES THE PRESENCE OF OTHER STUDENTS AROUND THE AREA WHERE YOU STUDY AFFECT YOU?
Yes No
If yes, how?Boisterous atmosphere
Funny gestures
Loud music
Moving of furniture
All of the above
Other
18. WHAT THREE WORDS BEST DESCRIBE THE UG POPULATION?
Friendly Helpful Cooperative Disciplined Intelligent
Unfriendly Disrespectful Lazy Boring Ignorant
19. HOW WOULD YOU OVERALL RATE THE BEHAVIOR OF STUDENTS ON CAMPUS?
Mannerly Polite Arrogant Rude Need psychiatric help
20. WHAT THREE WORDS BEST DESCRIBE UG TODAY?
Exciting Gloomy Motivational Backward Stressful
Depressing Comfortable Worrisome Wasting time Peaceful
YOUR EXPERIENCE WITH UG’S INFRASTRUCTURE
21. ON A SCALE OF ONE TO FIVE, WITH FIVE BEING THE HIGHEST AND ONE BEING THE LOWEST, HOW WOULD YOU RATE THE STUDENTS’ INTEREST IN THE ACADEMIC CURRICULUM OF UG?
1 2 3 4 5
22. IS GWLT THE MAIN AUDITORIUM AT UG YOUR IDEA OF AN IDEAL AUDITORIUM? (1 = very unsatisfactory, 3 = satisfactory, 5= very unsatisfactory)
1 2 3 4 523. WHAT MEASURES BELOW WOULD YOU IMPLEMENT IN ORDER TO
ASSIST IN CREATING AN IDEAL CLASSROOM?
BETTER SITTING ARRANGEMENT BETTER SEATS
BETTER LIGHTING
BETTER VENTILATION
MORE EMERGENCY EXISTS
24. HOW WOULD YOU RATE THE CURRENT CONDITIONS OF THE BUILDINGS ON CAMPUS?
Very Poor Somewhat Poor Good Somewhat Good Very Good
25. HOW WOULD YOU RATE THE CURRENT CONDITION OF THE CLASSROOMS ON CAMPUS AS IT RELATES TO HOW WELL YOU LEARN?
Very Poor Somewhat Poor Good Somewhat Good Very Good
26. WHAT DO YOU SUGGEST BE DONE TO IMPROVE THE BUILDINGS AND CLASS ROOMS?
Enclosed air conditioned classrooms
More comfortable seats
More spacious classrooms
Electronic boards
More ventilated classrooms with natural light
All of the above
27. SHOULD UG PROVIDE ITS OWN BUS TRANSPORTATION SERVICE?
Yes
28. HOW WOULD YOU RATE THE CURRENT BUS TRANSPORTATION SERVICE AT THE UNIVERSITY?
Very Poor Somewhat Poor Good Somewhat Good Very Good
29. HOW MUCH WOULD YOU BE WILLING TO PAY PER SEMESTER FOR
A SHUTTLE BUS FROM GEORGETOWN TO UG WITH A BADGE
SYSTEM?
$5000-$ 10,000 $11,000 -$ 15,000
30. SHOULD UG HAVE ITS OWN TAXI SERVICE? Yes No
YOUR EXPERIENCE WITH SANITATION AND ANIMALS31. DO YOU USE THE SANITATION FACILITIES AT UG?
Yes No Sometimes
32. IF NO, WHY?
No water Smelly No Hygiene bins No Bathroom paper No soap No flushing
33. HOW WOULD YOU RATE THE UNIVERSITY OF GUYANA’S RESTROOM FACILITIES?
Very Poor Somewhat Poor Good Somewhat Good Very Good
34. ARE THERE ENOUGH TOILETS ON CAMPUS? Yes No
35. DOES THE CAMPUS HAVE ENOUGH BINS? Yes No
36. ARE THE BINS STRATEGICALLY PLACED? Yes No
37. DOES UG HAVE A SERIOUS GARBAGE PROBLEM? Yes No
38. SHOULD GARBAGE BE DISPOSED OF DAILY? Yes No
39. SHOULD THERE BE FINES FOR THROWING GARBAGE? Yes No
40. SHOULD ANIMALS BE ALLOWED TO BE ON CAMPUS? Yes No
41. DOES WILDLIFE ON CAMPUS AFFECT YOU? Yes No
42. HOW OFTEN HAVE YOU SEEN GARBAGE BINS AT UG OVERFLOWING
WITH WASTE?
Always Most of the time Sometimes Rarely Never
43. HOW DO YOU DESCRIBE THE DRAINAGE SYSTEM AT THE UNIVERSITY?
Excellent Very Good Satisfactory Very Bad Unacceptable
YOUR QUALITY OF LIFE AT UG44. HOW OFTEN DO YOU PURCHASE FOOD FROM THE CAFETERIA?
Very Often OftenSeldom Never
45. HOW WOULD YOU RATE THE CLEANLINESS OF THE CAFETERIA?
Excellent Very good Satisfactory Very bad Unacceptable
46. SHOULD THE CAFETERIA PROVIDE A HEALTHY SELECTION OF FOODS. DO YOU AGREE?
Very Strongly Agree Strongly Agree Agree Disagree very Strongly Disagree
47. ARE THE FOODS/SNACKS/BEVERAGES SOLD AT FAIR PRICES? Yes No
48. HAVE YOU GOTTEN ILL FROM EATING ON CAMPUS? Yes No
49. SHOULD THE OUTLETS BE OPEN AS LATE AS THE LAST CLASS? Yes No
50. IS THE ATMOSPHERE OF THE CAFETERIA PLEASANT? Yes No
ADMINISTRATION AND MANAGEMENT
51. DO YOU THINK THAT THE GOVERNING BODY OF THE UNIVERSITY OF GUYANA IS FUNCTIONING EFFECTIVELY?
Yes No
52. HOW WOULD ASSESS THE QUALITY OF GOVERNANCE AT THE UNIVERSITY OF GUYANA?
Very Satisfactory Somewhat Unsatisfactory
Somewhat Satisfactory Very Unsatisfactory
Satisfactory
53. SHOULD THE VICE-CHANCELLOR OF UG BE AN ACADEMIC LEADER WITH A PHD OR A NON-ACADEMIC, PERSON WHO HAS SUCCESSFULLY MANAGED A LARGE BUSINESS ENTERPRISE?
Academic Businessman
54. WHAT ARE YOUR VIEWS OF THE PERSON WHO MANAGES THE UNIVERSITY?
Highly competent Competent Not Certain Somewhat competent Incompetent
INTELLECTUAL CAPACITY
55. WHAT DEGREE OF SATISFACTION DO YOU CURRENTLY FEEL WITH THE LEVEL OF EDUCATION YOU RECEIVE AT THE UNIVERSITY OF GUYANA?
A B C D F
56. BASED ON THE FACT THAT THE CSME’S POLICY STATES THAT ANY CARICOM NATIONAL IS AT LIBERTY TO WORK AND COMPETE IN ANY OTHER CARICOM COUNTRY WITHOUT A WORK PERMIT , HOW DO YOU FEEL ABOUT THE VALIDITY OF YOUR DIPLOMA/ DEGREE WHEN YOU GRADUATE FROM UG?
A B C D E
57. TICK OFF THE 3 MOST APPROPRIATE MEASURES YOU THINK THE UNIVERSITY OF GUYANA SHOULD TAKE TO GAIN INTERNATIONAL RECOGNITION:
More lecturers with PhD degrees
Raise the fees
Have a better grading system
Merge with the University of the West Indies (UWI)
Change the administrative/ governing body of UG
58. WHAT DO YOU THINK OF THE IDEA OF UG BECOMING PART OF UWI TO IMPROVE ITS INTERNATIONAL IMAGE?
Excellent Very good Good Very Bad Unacceptable
59. DO YOU FIND THAT THE COURSES THAT ARE BEING TAUGHT ARE RELEVANT TO YOUR PROGRAMME?
Yes No
60. HOW DO YOU RATE THE UNIVERSITY’S GRADING SYSTEM WHERE A= 75% TO 100 , B = 65 TO 74, C = 54 TO 64, D = 45 TO 54 AND F = 44 IS FAIR?
Excellent Very good Good Very bad Unacceptable
61. HYPOTHETICALLY SPEAKING, YOU HAVE FAILED AT LEAST ONE
COURSE WHAT MIGHT HAVE BEEN THE CAUSE OF YOUR FAILURE?
Students lack of performance
Lecturers unable to motivate students
The degree of difficulty of the programme
No tutorials
Bad teaching techniques
Classes are too large
62. HOW DO YOU RATE YOUR LECTURERS APPROACH TO STUDENTS’ NEEDS?
Excellent Very Good Good Very Bad Unacceptable
63. HOW WOULD YOU RATE YOUR LECTURERS’ PERFORMANCE AS IT RELATES TO DELIVERING THE COURSE CONTENT?
Very Satisfactory Somewhat Unsatisfactory
Somewhat Satisfactory Very Unsatisfactory
Satisfactory
64. DO LECTURERS ENSURE THAT STUDENTS LEARN THE OBJECTIVE OF THE COURSE?
Yes No
65. DOES THE TEACHING METHOD OF YOUR LECTURERS IMPROVE YOUR PRACTICE AND GENERAL UNDERSTANDING OF THE COURSE?
Yes No
66. HOW EFFECTIVE ARE YOUR LECTURERS’ TEACHING METHODS?
Excellent Very Good Good very bad unacceptable
67. DO YOU PREFER MALE OR FEMALE LECTURERS?
Male Female
Why? Easy to be around
Funnier, less stressed
More sympathetic to student needs
68. WHAT DO YOU THINK SHOULD BE A LECTURER’S BASIC
EXPERIENCE IN YEARS?
1-5 6-10
11- 15 16- 20
20+
69. HOW QUALIFIED DO YOU THINK THE MINIMALQUA;IFICATIONS
YOUR LECTURER SHOULD HAVE?
Diploma Degree Masters PhD Masters + Work Experience
70. DO YOU FEEL RESPECTED BY LECTURERS? Yes No
71. DO YOU THINK UG NEEDS MORE QUALIFIED LECTURERS? Yes No
72. ARE LECTURERS ACCESSIBLE? Yes No
73. DO LECTURERS NEED TRAINING ON HOW TO TEACH? Yes No
74. DO LECTURERS BE TRAINIED TO MANAGE A COURSE Yes No
75. WHAT ARE THE QUALITIES OF AN EXCELLENT LECTURER?
Good delivery skills Yes No Good interpersonal skills Yes No Wide range of academic knowledge Yes No Practical knowledge Yes No Work experience Yes No Caring and flexible Yes No Promotes excellence in classroom Yes No Manages class time well Yes No
Aware of difficulties students are having with course Yes No Inspirational Yes No
YOUR EXPERIENCE WITH COURSE CONTENT
76. DESCRIBE YOU VIEW OF COURSE CONTENT.
Challenging Adequate Dull Inadequate
77. WAS THE COURSE CONCEPTUALLY DIFFICULT TO UNDERSTAND? Yes No
78. HOW MUCH OF THE COURSE WAS COVERED IN CLASS?
85=100% 70-84% 55-69% Less than 50%
YOUR EXPERIENCE WITH SERVICES AT UG
79. ARE YOU AWARE OF THE FOLLOWING SERVICES AND HAVE YOU
USED THEM?
AWARE USED
YES NO YES NO
1. ADMISSIONS
2. LOAN OFFICE
3. BURSARY
4. LIBRARY
5. EXAMS DIVISION
6. UGSS
7. MEDIC OFFICE
8. SPORTS OFFICE
9. STUDENT WELFARE
80. HOW DO YOU RATE THE QUALITY OF SERVICES RECEIVED ON CAMPUS?
Excellent Very Good Good Very Bad Unacceptable
81. HOW DO YOU RATE THE SERVICES RENDERED DURING REGISTRATION?
Excellent Very Good Good Very Bad Unacceptable
82. DO YOU THINK THE CURRENT SYSTEM IN PLACE IS TIMELY AND EFFECTIVE AS IT RELATES TO REGISTRATION OF NEW STUDENTS?
Excellent Very Good Good Very Bad Unacceptable
83. HOW DO YOU RATE THE SERVICES AT THE LIBRARY?
Excellent Very Good Good Very Bad Unacceptable
84. PLACE A TICK WHERE TO DESCRIBE THE LIBRARY STAFF?
Always Present Courteous & Helpful Rude & unhelpful Noisy Professional
85. HOW DO YOU RATE THE SERVICE AT THE BOOKSTORE?
Excellent Very Good Good Very Bad Unacceptable
86. DO YOU INCUR ANY PROBLEM TRYING TO ACCESS THE SRMS WEBSITE? Yes No
87. HOW DO YOU RATE THE SERVICES AT THE BOOKSTORE?
Excellent Very Good Good Very Bad Unacceptable
88. HOW DO YOU RATE THE SERVICES AT THE LOAN DEPARTMENT?
Excellent Very Good Good Very Bad Unacceptable
89. HOW DO YOU RATE THE SERVICES OFFERED BY UGSS?
Excellent Very Good Good Very Bad Unacceptable
90. HOW DO YOU RATE THE SERVICES AT STUDENT WELFARE?
Excellent Very Good Good Very Bad Unacceptable
YOUR EXPERIENCE WITH EXTRACURRICULAR ACTIVITIES
91. SELECT THE FOUR MOST IMPORTANT BENEFITS OF EXTRACURRICULAR ACTIVITIES.
Teaches teamwork
Improves social life
Stress buster
Improves mental and physical fitness
Looks good on the resume
Builds character and self esteem
92. HOW DO YOU RATE THE EXISTENCE OF EXTRACURRICULAR ACTIVITIES AT UG?
Excellent Very Good Good Very Bad Very Limited
93. ARE THERE ENOUGH CLUBS TO PARTICIPATE IN AT UG? Yes No
94. WHAT EXTRACURRICULAR ACTIVITIES WOULD YOU BE INTERESTED IN?
Football Volleyball Cricket Hockey Swimming Athletics Chess
Karate Tennis Dance Drama Poetry
95. WOULD YOU RECOMMEND UG TO A FRIEND? Yes No
96. DO YOU KNOW IT IS UG’s 50TH ANNIVERSARY? Yes No
97. DO YOU KNOW THE 50TH ANNIVERSARY MOTTO? Yes No
98. DO YOU KNOW THERE HAS BEEN MORE THAN 10 50TH ANNIVERSARY EVENTS? Yes No
99. HAVE YOU PARTICIPATED IN ANY OF THE EVENTS? Yes No
100. CAN UG BECOME A FIRST CLASS INSTITUTION? Yes No
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