webinar 2014-12-10 - how to calculate the roi of itpa

© 2014 Ayehu Software Technologies, Ltd. All rights

reserved.

How To Calculate theReturn on Investment (ROI)

of IT Process Automation (ITPA)

starting at

11:00am EDT / 8:00am PDT

Today’s webinar will be presented by:

Guy Nadivi

Business Development

Manager

© 2014 Ayehu Software Technologies, Ltd. All rights

reserved.

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Company Background

• Leading innovator of IT Process Automation Software

• Founded in 2007, Headquarters in New Jersey

• Concept born out of real customer need

• Product first launched in 2009

• Flagship product: eyeShare™ IT Process Automation v4.6.1

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reserved.

Sample of eyeShare Users

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Why Is Ayehu Giving This Webinar?

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reserved.

Secret ROI Formulas

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reserved.

Don’t Tell Anyone

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reserved.

OK, Go Ahead & Tell Everyone

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Calculating 4 Types of ROI Savings

• Downtime Reduction

• Task Automation

• Mean Time to Resolution (MTTR)

• Soft ROI

Timespent onsinglemanual task

Frequencyof performingtask per month

Costperhour

12monthsx x x =

YearlySavings

Calculating Task Automation Savings

Example

5 Hoursservermaint.

x 4 Times x $75 x 12 =$18,000

Year

Which Tasks Should I Automate?

• Freeing up server disk space

• Password Resets/Unlock Accounts

• Shutting down remote computers• Monitoring Files and Folders• Restarting Windows services• Automating SQL Queries• Changing service account passwords• Monitoring Windows Event Logs• Automating VMware tasks• Incident Escalation Process

HourlyLoss

ofrevenues

in $US

Average Durationof system

downtime (in hours)

Outagesperyear

x x =Yearly

DowntimeCosts

Calculating Downtime Savings

Step BYearly

DowntimeCosts

xReduced

Outages (%)due to automation

=Yearly

Savings

Step A

HourlyLoss

ofrevenues

in $US

Average Durationof system

downtime (in hours)

Outagesperyear

x x =Yearly

DowntimeCosts

Calculating Downtime Savings

Step BYearly

DowntimeCosts

xReduced

Outages (%)due to automation

=Yearly

Savings

Step AExample

$100,000 1 hour 12 $1,200,000

$1,200,000 10% $120,000

Incidents# permonth

Timeto resolve

each incident

Costof

personnelper hour

x x =YearlyCost of

Incidents

Calculating MTTR Savings

Step BYearlyCost of

Incidentsx

Reduced Timeto Resolve (%)

due to automation=

YearlySavings

Step A

x12

months

Incidents# permonth

Timeto resolve

each incident

Costof

personnelper hour

x x =YearlyCost of

Incidents

Calculating MTTR Savings

Step BYearlyCost of

Incidentsx

Reduced Timeto Resolve (%)

due to automation=

YearlySavings

Step A

x12

months

Example

100 1 hour $75 12 $90,000

$90,000 50% $45,000

Calculating Soft ROI Savings

• Training

• Knowledge Management

• Consistency and Auditability

• Human Errors

• Compliance and Regulation

Calculating Total ROI Savings

Task Automation $18,000

Downtime Reduction

$120,000

MTTR Improvement

$45,000

Soft ROI $???,???

Total Savings------------$183,000

=========

Year 1

$18,000

$120,000

$45,000

$???,???

------------$183,000

=========

Year 2

$18,000

$120,000

$45,000

$???,???

------------$183,000

=========

Year 3

$549,000

What does an ITPA tool look like?

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Visual Workflow Designer

Rich Toolbox of Pre-Built Activities

Library of Workflow Templates

That’s All There Is To It?

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Homework

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Outsource Your Homework To Us

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reserved.

Guy Nadiviguy@ayehu.com

© 2014 Ayehu Software Technologies, Ltd. All rights

reserved.

Please send any follow up questions to:

Guy Nadiviguy@ayehu.comwww.ayehu.com

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