webinar: electronic signature security—what's good enough?
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© Copyright 2013 SIGNiX, Inc. All Rights Reserved.
THE DIGITAL SIGNATURE AUTHORITY™
Electronic Signature Security
What’s Good Enough?
PRESENTED ONNOVEMBER 12, 2013
Craig Le ClairVP and Principal Analyst
Forrester Research, Inc.
John B. HarrisDirector of Product Management
SIGNiX
Today’s Speakers
3Entire contents © 2010 Forrester Research, Inc. All rights reserved.
4Entire contents © 2010 Forrester Research, Inc. All rights reserved.
Electronic Signature Security- What's Good Enough?
Craig Le ClairVice President & Principal Analyst
5Entire contents © 2010 Forrester Research, Inc. All rights reserved.
Agenda
•The 2013 Drivers
•The State Of E-Signature
•Trust, Confidence, And Digital Signature
•The Technology
•The Future
6Entire contents © 2010 Forrester Research, Inc. All rights reserved.
Digital Disruption Generates Better Ideas, Faster
October 2011 “The Disruptor’s Handbook”
7Entire contents © 2010 Forrester Research, Inc. All rights reserved.
What do these players have in common?
8Entire contents © 2010 Forrester Research, Inc. All rights reserved.
Customer Experience Has A Wide Range Within 14 Industries
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Customer Experience Has A Wide Range Within 14 Industries
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Missed opportunity ($ millions)
The difference between high and low can be worth millions and even billions
Wireless
carrier
$1,711
Airline
$866
Insurance
$606
Hotel
$1,273
Source: November 19, 2010, “The Business Impact Of Customer Experience, 2010” Forrester report
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Customers Connect From Multiple Locations
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Agenda
•The 2013 Drivers
•The State Of E-Signature
•Trust, Confidence, And Digital Signature
•The Technology
•The Future
13Entire contents © 2010 Forrester Research, Inc. All rights reserved.
Adoption Is On The Rise As The Customer Experience Takes Off
• Now customers want e-signatures.
• Modernization, mobility, and demographics are pushing e-signature adoption.
• Compliance can have a positive impact on paper-based processes.
• Technology increases the speed of order and cash flow.
• Overlapping regulatory guidelines.
• Documents with a downstream afterlife.
• Underestimating complexity.
• Confusion about the tools to use.
But Barriers Remain
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What We Found
• Clearly visible efficiencies
• Improved customer experience — but still work to do. –Today, the e-signing "ceremony" often involves loading or
manipulating a document, entering PINs, or dealing with more advanced techniques for authentication.
–Over time the ceremony will get easier. Signing security may require only a key or a token — using global position systems (GPS), IP address, and other artifacts not used today transparently extracted from the process.
• Despite headcount and customer experience benefits, some industries still resist efficiencies.
15Entire contents © 2010 Forrester Research, Inc. All rights reserved.
What We Found
•Embedded solutions work really well for many needs.
–The majority of e-signature solutions referenced start with a document set produced from a core system or packaged app.
•The e-signature market will focus more on process and less on signing.
•Control, governance, and ROI grows with an enterprise approach.
16Entire contents © 2010 Forrester Research, Inc. All rights reserved.
Agenda
•The 2013 Drivers
•The State Of E-Signature
•Trust, Confidence, And Digital Signature
•The Technology
•The Future
17Entire contents © 2010 Forrester Research, Inc. All rights reserved.
E-Signature Use Case Overview
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E-Signature Solutions Must Support A Variety Of Options
May 2013 “The Forrester Wave™: E-Signatures, Q2 2013”
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Trust Accelerates With Transaction Value
Required Level O
f Trust
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Member On-boarding
Trust and Evidence Are Cornerstones Of Next-gen Customer On Boarding
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Agenda
•The 2013 Drivers
•The State Of E-Signature
•The Use Cases
•The Technology
•The Future
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The Importance Of Provider Capabilities Varies With The Use Case Profile
November 2011 “What To Look For In E-Signature Providers”
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Very Few Providers Have Digital Signature
May 2013 “The Forrester Wave™: E-Signatures, Q2 2013”
Providers With Digital Signature
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Agenda
•The 2013 Drivers
•The State Of E-Signature
•Trust, Confidence, And Digital Signature
•The Technology
•The Future
25Entire contents © 2010 Forrester Research, Inc. All rights reserved.
E-Signature Will Take An Increasingly Process Focus
Applications that only execute electronic signatures
Signature functionality built into E-forms, workflow, and ECM platforms
Negotiable instruments and Secondary markets
• Some conflict with larger ECM,BPM players
• Great launching point for next level
• Requires deep expertise in compliance and domain
• Will Move to SaaS
• Challenged by Freeware
• Forrester sees consolidation
• Emerging market beginning to focus in three distinct Areas
• Process and Domain focused
Customer Value
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Service requests
Investigations
Incidents
Three Case Management Categories Will Leverage E-signature By 2015
Source: December 28, 2009, “Dynamic Case Management — An Old Idea Catches New Fire” Forrester report
With SIGNiX, your customers can sign
documents online no matter where life takes
them, saving time, money and resources.
Our best-in-class security and technology produces electronic signatures and
processes that protect your information, hold up in
court and stand the test of time.
Who Is ?Who is SIGNiX?
E-signatures are all about ease-of-use.
MYTH
E-signatures only need to meet ESIGN
& UETA.
MYTH
Security only needs to be ‘good enough.’
MYTH
All audit trails are equal.
PDF Document
A Typical E-Signature Provider’s Evidence
1 2
3 4
Which signature count is correct?What will a jury think of this?
1
2
Audit History1
PDF Reader Signature Panel
1 2
3 4
PDF Document
TotalAudit™ Evidence
1
2
3
4
PDF Reader Signature Panel
1
2
3
4
Audit History
Why is this so important?
Tron, 1982
“Now that’s a big door.” – Kevin Flynn
Willy Wonka and the Chocolate Factory, 1971
“Strike that. Reverse it.” – Willy Wonka
Proprietary solutions and signatures are
OK.
MYTH
Signature images with a link back
to the vendor are safe.
MYTH
The right stress test is to assume your SaaS or on-premises vendor disappears and see
what you have to take to court.
The Forrester Wave: E-Signatures, Q2 2013
Let’s ask
Considering deploying e-signatures?
Don’t let myth get in the way
of the truth.
Discussion / Q&A
© Copyright 2013 SIGNiX, Inc. All Rights Reserved.
THE DIGITAL SIGNATURE AUTHORITY™
Thanks for your time!
Follow us @signixsolutionsLike us on Facebook!
Facebook.com/SIGNiXDigitalSignatures
pguerry@signix.com 423-305-7041
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