webinar find your voice to speak up! with bonnie low-kramen

Find Your Voice to Speak Up!

Presenter: Bonnie Low-Kramen | @bonnielowkramenModerator: Vickie Sokol Evans

“The most courageous act is still to think for yourself. Aloud.” Coco Chanel

“5 Ways to Tell You’re a Bully and 5 Reasons to Stop Right Now”

March, 2014 | Page Views: 12,898

Olympia Dukakis:“When is the tall one going to talk?”

Dubai

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2015/2016DubaiLondonJohannesburg

TorontoNewark

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Heather’s Story

Meet Brenda Rogers CAP-OM, Dallas

Salary Negotiation

Annual Review

Bullying Situation

Organizing back-up

Asking for Training

Pitching an Idea

Addressing an Ongoing

Problem

Personality Conflict with

Mgr/Co-worker

Time Off

Finding the Words

• What to say…– “I think we can do better in communicating, can we set up a

time to talk?”– “I know that we have some difficulties, why don’t we try to

resolve them?”– “I can see that something is bothering you. Can I help?”

• What not to say:– “I don’t like the way you are treating me.”

Remember: Be part of the solution. There are two sides to every story and it will serve you to see the other’s point of view.

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Want to be a mentor? Need a mentor?Let’s make that happen.

Bonnie@BonnieLowKramen.com

Salary Negotiation

Annual Review

Bullying Situation

Organizing back-up

Asking for Training

Pitching an Idea

Addressing an Ongoing

Problem

Personality Conflict with

Mgr/Co-workerTime Off

The Prep to Speaking Up!

Keep your cool & exude calm

Document everything

State the problem & be specific

Practice saying the words out loud

Get the person alone

Go to a neutral location

Be direct, honest & detailed

Apologize for the difficulty (not to be confused with taking blame)

Explain the options, the plan to resolve the problem

Yelling

Uses Profanity

Name-calling

Public Humiliation

Threats

“Nasty-gram” emails

Shows Favoritism

Withholds information

Ostracizes others

Sabotages work

What Bullies Do

Why bullies behave as they do

FEAR of…• Incompetence• Inadequacy• Failure

Author Dr. Laura Crawshaw

The high price we are paying

7 out of 10 employees quit their jobs because of bullying

$ Long-lasting emotional trauma$ Health issues$ High staff turnover$ Reduced productivity$ Increased sick time

Can Bullies Change Their Spots?

YES! If they…

1. SEE the impact.2. CARE to change.3. LEARN by counselling.

Bullying has no place at work.

Choose RESPECT.

Benefits of Speaking Up

Self-Respect

Self-Esteem

Self-Confidence

Respect from others

Flex Leadership Muscles

More moneyPromotions

Increased responsibilities

You Don’t Get If You Don’t Ask

“Lean In” by Sheryl SandbergCOO Facebook

“What would you do if you weren’t afraid?”

I leaned in on 9/24/13!

Speak Up! Pledge

www.SpeakUpPledge.comPost on Instagram #SpeakUpPledge

1. Sign the Pledge2. Post a photo with the Pledge3. Talk with your managers & colleagues

Speak Up! Pledge

I PLEDGE to speak up in my workplace in order to build more open, respectful, and productive communication between me, my manager, and my colleagues.

Finding my voice and speaking my mind is important because:  

 1. I will be an empowered and more self-confident person. 2. I will be a more productive and proactive assistant to my manager(s). 3. I will be improving our workplace through more open communication. 

BTUA Austin, Texas March 2015

Johannesburg, S. Africa April 14, 2015

It’s a new day. Speak Truth to Power.

Let’s Connect!

www.BonnieLowKramen.com Bonnie@BonnieLowKramen.com

www.redcapeco.com Vevans@redcapeco.com

• Training in your company• Subscribe to Podcast & Blog• Follow on Twitter, LI, & FB

SEATS STILL AVAILABLE!Toronto | October 3-4, 2015London | November 12-13, 2015Chicago | March 5-6, 2016

You can change the world.

Thank You!

Betheultimateassistant.com/podcast

Bonnie@BonnieLowKramen.com

Qs? Let’s Keep Talking!• Subscribe to Podcast & Blog• Follow on Twitter, LI, & FB

SEATS STILL AVAILABLE!Toronto | October 3-4, 20, 2015London | November 12-13, 2015Chicago | March 5-6, 2016