websnapware 2009 product presentation. technology doc.no.: ase/app/plm/ 0164 / en
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WebSnapware 2009
Product presentation
Technology
Doc.No.: ASE/APP/PLM/ 0164 / EN
Technology
Two implementation options exist:
As an applet integrated into a web portal
Application is started by clicking on a link in a web site
Team bar location on the screen is flexible
As a JAVA web start application
Team bar location on the screen is flexible
Visibility of the team bar is controlled by the application, e.g. event-driven in
back- or foreground
An installation on the client is not required
Prerequisite: JAVA Runtime Engine is installed
Doc.No.: ASE/APP/PLM/ 0164 / EN
Arcitecture
PBX 1 PBX 2 PBX 3
CTI Server
Snapware Server
LAN
Web Server
Data base server,e.g. LDAP or Lotus
Notes
Doc.No.: ASE/APP/PLM/ 0164 / EN
Overview
Doc.No.: ASE/APP/PLM/ 0164 / EN
Overview
Team bar
Attention feature
Chat
Incoming call
Call journal
Directory
Automated dialing for outgoing call
Call scheduling and call reminders
Calendar integration
WebSnapware with Telesnap ACD
Doc.No.: ASE/APP/PLM/ 0164 / EN
Team bar
Team functions
Doc.No.: ASE/APP/PLM/ 0164 / EN
Team bar 1/3
Team bar with line status & folder structure
Individual presentation: WebSnapware Team Bar can be displayed at the top, at the bottom, right or left of the monitor
Independent collaboration tool & team collaboration
Application buttons display important telephony functions on the screen and are easy to use
Simplified phone and call handling
Telephony Action Buttons
Doc.No.: ASE/APP/PLM/ 0164 / EN
Team bar 2/3
Real-time display of the phone status for the own phone and for the team members’ phones
Improved Presence Management: Recent status will be displayed on the Snapware Team Bar like „meeting, lunch, home office“, ...
Easy call pick up from team members’ phones
Display of the active calendar entries
Line status for the own extension
Doc.No.: ASE/APP/PLM/ 0164 / EN
Team bar 3/3
Internal / external call conencted
Internal / external call ringing
Extension is logged off
Opens chat window
Doc.No.: ASE/APP/PLM/ 0164 / EN
Team functions
Doc.No.: ASE/APP/PLM/ 0164 / EN
Attention feature
Personalized configuration of acoustic signals to distinguish between internal and external calls
Separate configuration for every extension on the team bar
Doc.No.: ASE/APP/PLM/ 0164 / EN
Chat
Instant messaging (chat) with colleagues, which can also be located in different locations
Simultaneous One-on-One chats with multiple persons in separate folders
‘Copy and Paste’ from chat window into the clipboard for reuse of information in WebSnapware or other applications, e.g. to dial a transmitted phone number
Doc.No.: ASE/APP/PLM/ 0164 / EN
Presence Management
Control your reachability
Doc.No.: ASE/APP/PLM/ 0164 / EN
Presence Management
Possibility to create PM Profiles through the web interface
Activate/deactivate PM profiles
Ability to activate/deactivate PM profile by the Calendar Server
Doc.No.: ASE/APP/PLM/ 0164 / EN
Telephonyfunctions
Control your phone
Doc.No.: ASE/APP/PLM/ 0164 / EN
Incoming call
Automatically matches the calling party’s phone number with entries in the address databases
All related information is displayed on the screen
Supports also 2nd incoming call for an easy call control (dependent on the PBX)
The connection window can be deactivated by the user
Doc.No.: ASE/APP/PLM/ 0164 / EN
Phone journal
Continuous logging of all phone calls
Several filter options to organize the journal by certain criteria, e.g. to display only unsuccessful call attempts
Favorites list, showing the most frequently dialed numbers
Opens Phone Journal
Doc.No.: ASE/APP/PLM/ 0164 / EN
Directory 1/2
Integrated directory Combined search by multiple criteria Redundancy for the address book possible
Opens directory
Doc.No.: ASE/APP/PLM/ 0164 / EN
Directory 2/2
Option to simultaneously integrate LDAP, MS Outlook and Lotus Notes directories and to perform a search across all sources
Possibility to initiate calls directly from the directory
Doc.No.: ASE/APP/PLM/ 0164 / EN
Outgoing call 1/2
Initiate calls directly from the directory per double-click
The context menu provides the option to select from all stored numbers
Doc.No.: ASE/APP/PLM/ 0164 / EN
Outgoing call 2/2
Click-to Dial using Drag & Drop into the number field
Hot keys enable the user to dial out from other applications by highlighting a phone number and pressing the key (available for Microsoft Windows and Linux operating systems)
Edit field for phone number
Doc.No.: ASE/APP/PLM/ 0164 / EN
Call scheduling
Never forget a call
Doc.No.: ASE/APP/PLM/ 0164 / EN
Call reminder 1/3
Automatic reschedule after an unsuccessful call attempt
Caller information automatically filled in with directory information
Includes a call reason for later reference
Automatic call reminder on screen, when specified call time is reached
Doc.No.: ASE/APP/PLM/ 0164 / EN
Call reminder 2/3
Pop-up-window at scheduled time
No workflow interruption
Initiate the phone call with a mouse click
Possibility to further postpone the scheduled call
Doc.No.: ASE/APP/PLM/ 0164 / EN
Call reminder 3/3
Clear overview on all scheduled calls
Opens list with scheduled calls
Doc.No.: ASE/APP/PLM/ 0164 / EN
ACD control
Telesnap ACD and classic ACD solutions
Doc.No.: ASE/APP/PLM/ 0164 / EN
Telesnap ACD 1/3
Log on of the agents to Telesnap ACD via WebSnapware
Please check the additional presentation for the product „Telesnap ACD“
Log on to multiple agent groups possible
Doc.No.: ASE/APP/PLM/ 0164 / EN
Telesnap ACD 2/3
Display of the agent state via WebSnapware
The extension is logged on to the ACD and in pause mode.
The extension is logged on to the ACD.
The extension is logged on to the ACD and in wrapup time.
Doc.No.: ASE/APP/PLM/ 0164 / EN
Telesnap ACD 3/3
Control the agent state via WebSnapware
OPens dialog to manual set the wrapup time of activate/deactivate the pause mode
Control of the agent state via the agent state icon of the own extension
Doc.No.: ASE/APP/PLM/ 0164 / EN
More information
Doc.No.: ASE/APP/PLM/ 0164 / EN
System requirements - Server
WebSnapware Server Supported operating systems:
Micrososft Windows 2000 Server SP4 German, English, French Microsoft Windows 2003 Server SP1 32 Bit German, English, French Microsoft Windows 2008 Server German, English, French
Microsoft Internet Information Services 5.0 or higher, Microsoft Internet Explorer 6.0 SP1
For redundant supply of the system data base only: Microsoft SQL Server 2005 or 2008 (optional)
Hardware: CPU 2,4 GHz, 2 GB RAM, 10 GB free disk space, 100 Mbit network adapter
Web Server The MIME type JNLP must be supported Java Runtime Environment 1.5 has to be installed
Server administration Supported Webbrowser: Microsoft Internet Explorer 6.0 SP1
Doc.No.: ASE/APP/PLM/ 0164 / EN
System requirements - Client
Client Supported operating systems:
Microsoft Windows NT 4.0 Workstation or Server SP 6.0a Microsoft Windows 2000 Professional or Server SP 4, Microsoft Windows XP
Professional, Microsoft Windows Vista 32 Bit and 64 Bit, Microsoft Windows 7 32 Bit and 64 Bit
SuSE-Linux 9.x, 10 Mac OS X Java Runtime Environment 1.5 is required
Hardware: PC with at least 300 MHz CPU, 256 MB RAM, network adapter Mozilla Firefox 1.7 oder Microsoft Internet Explorer 6.0 SP1 for the
administration of the PM profiles required
Doc.No.: ASE/APP/PLM/ 0164 / EN
Calendarintegration
Doc.No.: ASE/APP/PLM/ 0164 / EN
Calendar integration
• Display of the active calendar entries in the team bar• Calendar my be opened via the context menu• Scrolling in the calendar possible• Entries can be
• read• modified• created or• deleted
• Integration in MicrosoftExchange, Lotus Notesand Groupwise possible
• Connection to different groupware systems in one installation possible
Doc.No.: ASE/APP/PLM/ 0164 / EN
Benefits
High customer satisfaction
Increased employee motivation
Efficient workflow
Best possible internal communication
Networking of existing communication tools
Efficient in- / outbound communication
Extensive use of existing infrastructure
Increased efficiency
Doc.No.: ASE/APP/PLM/ 0164 / EN
Telesnap EVERYWHERE You want to know more ?
www.telesnap.com
Or just contact us:Fon: +49(0)711 90 66 88 11Fax: +49(0)711 90 66 88 8
E-Mail: contact@Telesnap.com
Doc.No.: ASE/APP/PLM/ 0164 / EN
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