welcome and thanks for coming! 1 created 21.11.2006 by c. standerwick patient participation group...

Welcome and thanks for coming! 1Created

21.11.2006 By C. Standerwick

Patient Participation GroupPatient Participation Group

Lower Clapton Group Practice

Agenda• Introductions• Short intro to PPG’s• Feedback from last PPG meeting and action

points achieved• Group work – your ideas and input!• 8 Members to form a committee – volunteers!• Talk from Clare Highton on Clinical

Commissioning Intentions

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Why?

Patient participation groupsPatient participation groups

Extend patient involvement. Extend patient involvement. Engage patients with decisions andEngage patients with decisions andchangeschanges

Provide practical support for theProvide practical support for thepractice.practice.

Contribute to the continuousContribute to the continuousImprovement of services.Improvement of services.

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Agree Mission Statement & Constitution

• Publicises our vision, values and intentions

• e.g. “To listen, to liaise, to improve and to feedback”

• Believe in our mission statement!

• Constitution – to agree

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Develop Aims & Objectives• Share experiences & feedback

• Representative cross section of practice population– All ethnic groups, ages, carers, working, unemployed

• Identifying areas with scope for improvement

• Highlight excellence

• Support change

• Bringing patients and the practice together

• Put our ideas and progress on the practice website: www.lowerclapton.nhs.uk

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Continuing Growth

• Monitor progress against objectives

• Publicise our successes!• Involve people• Learn from other groups• Expand activity • Avoid becoming stale!

Agree areas of priority

Undertake patient survey

Review results with PPG

Agree action plan with PPG

Implement changes

Review outcome & publicise report

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Last year – feedback on progress1. More reception stations to answer phone

– Achieved

2. Pt’s who repeatedly DNA – to get letter– Implemented

3. Practice leaflet to be updated– Done & being translated into Turkish

4. Text message reminders for pre-bookable appts– Implemented

5. Publish DNA rates on TV screen– Advice on Ticker tape about attending appts

6. Publish number of available appts– Hard to achieve as changes so quickly

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Please!

• Be constructive

• Be realistic

• Avoid individual complaints

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National Association Of Patient Participation N.A.P.P

www.napp.org.uk

• Encourage the formation of patient participation groups

• Provides information• Organises national and local conferences for

groups to share best practice• Maintains the nationwide network of groups• Website forum

Group work!1. Mission statement & Constitution

2. 8 Volunteers to form a committee please!

3. Agree areas of priority to focus on e.g:– Clinical care – Getting an appointment – Reception issues – Waiting times– Opening times – Parking– Building environment – Others?

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