welcome to campbell lodgings 5 th gm conference customer service…
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WELCOME WELCOME TOTO
CAMPBELL LODGING’SCAMPBELL LODGING’S
55THTH GM CONFERENCE GM CONFERENCE
Customer Service…....
FIVE YEAR HISTORYFIVE YEAR HISTORYJANUARY – DECEMBERJANUARY – DECEMBER
OCC %OCC %
71.96%
69.68% 69.72%
68.55%
72.36%
66.00%
67.00%
68.00%
69.00%
70.00%
71.00%
72.00%
73.00%
2001 2002 2003 2004 2005
Customer Service…....
FIVE YEAR HISTORYFIVE YEAR HISTORYJANUARY – DECEMBERJANUARY – DECEMBER
ADRADR
$47.86 $50.36 $52.47 $55.36$61.12
$0
$10
$20
$30
$40
$50
$60
$70
2001 2002 2003 2004 2005
Customer Service…....
FIVE YEAR HISTORYFIVE YEAR HISTORYJANUARY – DECEMBERJANUARY – DECEMBER
RevPARRevPAR
$34.44 $35.09$36.58 $37.95
$44.22
$0
$5
$10
$15
$20
$25
$30
$35
$40
$45
2001 2002 2003 2004 2005
UP $6.27 PER ROOM FROM LAST YEAR!
Customer Service…....
REVPAR REVPAR
INCREASE OFINCREASE OF
16.5% 16.5%
OVEROVER
20042004
Customer Service…....
20052005
Occupancy Y.T.DOccupancy Y.T.D..
73.22%
68.38%
65%
67%
69%
71%
73%
75%
Campbell Lodging Competition
Occupancy Index: 107.14%Customer
Service…....
CAMPBELL LODGING CAMPBELL LODGING PROPERTY REPORTING PROPERTY REPORTING
(20 Locations)(20 Locations)
ABOVE 100% Occupancy Index: 18 locations
BELOW 100% Occupancy Index: 2 locations
Customer Service…....
2005 2005
High Occ% Index PropertiesHigh Occ% Index Properties
Stockton 121.40%
Brownsville 117.90%
Orem 113.90%
Change From Last Year
- 2%
4.2%
-.1%
Customer Service…....
2005 Y.T.D2005 Y.T.DOCCUPANCYOCCUPANCY4.53%
2.50%
0.00%
1.00%
2.00%
3.00%
4.00%
5.00%
CAMPBELL COMPETITION
Customer Service…....
2005 STAR REPORT2005 STAR REPORTREVPAR INDEXREVPAR INDEX
CAMPBELL LODGING: 93.70%CAMPBELL LODGING: 93.70%
6 Properties Have a RevPAR Index Above
100%!7 Properties Have a RevPAR Index Above
90%!
Customer Service…....
Notable High RevPAR IndexNotable High RevPAR Index2005 Y.T.D.2005 Y.T.D.
106.5%106.4%
105.4%
104.8%
105.0%
105.2%
105.4%
105.6%
105.8%
106.0%
106.2%
106.4%
106.6%
1000 Palms Austin Stockton
Customer Service…....
Five Year HistoryFive Year History11stst Quarter 2006 Quarter 2006
OccupancyOccupancy
69.00%
67.00%
69.00%
73.00%
78.00%
60%
62%
64%
66%
68%
70%
72%
74%
76%
78%
2002 2003 2004 2005 2006
Customer Service…....
Five year HistoryFive year History11stst Quarter 2006 Quarter 2006
RevParRevPar
$40.99 $40.11 $41.79
$46.53
$53.64
$0
$10
$20
$30
$40
$50
$60
2002 2003 2004 2005 2006
Customer Service…....
INCREASE OFINCREASE OF
15.28% 15.28%
OVEROVER
11stst QUARTER QUARTER
20052005
Customer Service…....
11stst QUARTER QUARTER
STAR REPORTSTAR REPORT
OCCUPANCY OCCUPANCY
INDEXINDEX
109.25%109.25%
Customer Service…....
EVERY PROPERTYEVERY PROPERTY
ABOVEABOVE
100% OCC. 100% OCC.
INDEXINDEX
Customer Service…....
11STST QTR STAR REPORT QTR STAR REPORTREVPAR INDEXREVPAR INDEX
CAMPBELL LODGING: 94%CAMPBELL LODGING: 94%
5 Properties Have a RevPAR Index Above
100%!Customer
Service…....
PAYROLL STATISTICSPAYROLL STATISTICS
COMPARISONCOMPARISON
2004/20052004/2005
12 MONTHS12 MONTHS
Customer Service…....
534,696
592,010
500,000
510,000
520,000
530,000
540,000
550,000
560,000
570,000
580,000
590,000
600,000
2004 2005
Rooms SoldRooms Sold
Total Increase: 57,314 Rooms!!Customer
Service…....
Desk Hours Per DayDesk Hours Per Day
27.49
26.99
25.00
25.50
26.00
26.50
27.00
27.50
28.00
2004 2005
Total Decrease: .50 Hours!!
Customer Service…....
Housekeeping Minutes per roomHousekeeping Minutes per room
28.4028.31
27.80
28.00
28.20
28.40
28.60
28.80
29.00
2004 2005
Total Decrease: .09 Hours
Customer Service…....
Laundry Minutes Per RoomLaundry Minutes Per Room
4.19 4.20
0.00
1.00
2.00
3.00
4.00
5.00
6.00
7.00
2004 2005
Total Increase: .1 Hours!!
Customer Service…....
Maintenance Hours Per DayMaintenance Hours Per Day
12.13
13.32
11.00
12.00
13.00
14.00
2004 2005
Total Increase: 1.19 Hours!!
Customer Service…....
8,701.75
12,245.75
0
2,000
4,000
6,000
8,000
10,000
12,000
14,000
2004 2005
Overtime HoursOvertime Hours
Total Increase: 3,544 Hours!!
Customer Service…....
Total HoursTotal Hours
696,395.06
775,680.16
600,000
700,000
800,000
2004 2005
Total Increase: 79,285.10 Hours!!Customer
Service…....
Total Minutes per RoomTotal Minutes per Room
Total Increase: .47 Minutes Per Room!!
78.14
78.61
77.9
78
78.1
78.2
78.3
78.4
78.5
78.6
78.7
2005 2006
Customer Service…....
PAYROLL PAYROLL STATISTICSSTATISTICS
COMPARISONCOMPARISON
11stst QUARTER QUARTER
2005/20062005/2006
Customer Service…....
Rooms SoldRooms Sold11STST Quarter Quarter
146,061
162,354
135,000
140,000
145,000
150,000
155,000
160,000
165,000
2005 2006
Total Increase: 16,293 Rooms!!Customer
Service…....
Overtime HoursOvertime Hours11stst Quarter Quarter
3,200.25
3,219.00
3,184
3,208
3,233
2005 2006
Total Increase: 18.75 Hours!!
Customer Service…....
Total HoursTotal Hours11stst Quarter Quarter
189,693.28210,262.31
100,000
200,000
300,000
2005 2006
Total Increase: 20,569 Hours!!
Customer Service…....
Total Minutes per RoomTotal Minutes per Room11STST Quarter Quarter
Total Decrease: .21 Minutes Per Room!!
77.92
77.71
77.6
77.65
77.7
77.75
77.8
77.85
77.9
77.95
2005 2006
Customer Service…....
CONTRIBUTIONS FOR CONTRIBUTIONS FOR PAYROLL EXPENSE PAYROLL EXPENSE
INCREASEINCREASE
37128.0 39695.5
28325.5
36066
16575.0
27021.5
0
5000
10000
15000
20000
25000
30000
35000
40000
GM AGM Sales
2005
2006
Customer Service…....
COSTCOST
CONTROLCONTROL
20052005
12 MONTHS12 MONTHS
Customer Service…....
2005 Expenses2005 Expenses
26%8.1%
Gross Income $41,601,396
Payroll Expense $10,804,845
Supplies Expense $3,361,088
Customer Service…....
Top 3 Supply ExpensesTop 3 Supply Expenses
1,078,398
718,055 705,180
$0
$200,000
$400,000
$600,000
$800,000
$1,000,000
$1,200,000
Guest Breakfast Linen
Customer Service…....
SOSO
WHAT’S THEWHAT’S THE
CHALLENGE??CHALLENGE??
Customer Service…....
SERVICE!!SERVICE!!
Customer Service…....
MAINTAININGMAINTAINING
A HIGHA HIGH
LEVEL OF LEVEL OF SERVICESERVICE
ALONG WITH THE HIGHALONG WITH THE HIGH
VOLUME OF BUSINESSVOLUME OF BUSINESS
Customer Service…....
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