welcome to datapath administrative services · • dpas customer service - 501.687-6957 or...

DataPath Administrative Services presents Benefit Superheroes! 2017 Client-Broker Conference 2

CUSTOMER SERVICE EXPERIENCE

Scott Yielding

Welcome to DataPath Administrative Services

Customer Service Call Center

Processing Payroll and Retirement

Customer Service Representative (CSR)

• Interacts with your current and former employees to service their benefit

administration needs regarding HSA, FSA, HRA, and COBRA plans

• Why would your participants contact a CSR?

- Account Balance - Benefit Information

- Claim Processing Information - Account Funding

- Questions/Concerns with Debit Card - COBRA Election/Payment Information

Customer Service Representatives

Jenn Daughty Courtney Aikens

Customer Service Best PracticesWhat is an Itemized Receipt?

• An itemized receipt shows date of service, service performed (or item purchased), claimant/patient name, amount charged for service provided, and provider information

• Card transactions receipt requests require an itemized receipt

• FSA/HRA reimbursement claims require anitemized receipt

• An Explanation of Benefits (EOB) is a ‘perfect’ itemized receipt

Jane GriffinAccount Manager Supervisor

Account Manager

• Operates as the client’s lead point of contact and provides compliant and

effective administration of all FSA, HRA, COBRA, and HSA benefit plans

• When to contact your Account Manager

• Any questions you have regarding your benefit plans

• Additions/terminations

• To arrange for the execution of updated plan documents and service agreements

• To confirm plan renewal details

Account Managers

Jennifer Thomas Susan Walker

Account Managers

LeQuater Moten Roxanne Collachi

Account Managers

Sherese Tippy Philip White

Account Managers

Nicki Thatcher Eboni Brewer

Account Managers

Sarah Welch

Re-Enrollment Season Review

• Re-Enrollment Form

• Employee Enrollment Form

• Status Letter• Runout & Grace

Re-Enrollment

Forms

Employee Status Letter

Funding & Disbursements

• Responsible for all funds – whether coming IN or going OUT

• Funding of Accounts

• Payment Processing

• Payroll Processing

• Retirement Services

Funding and Disbursements Team

Nancy Bynum-Mack Vonda Howard

Funding and Disbursements Team cont’d.

Janie Krone

Operations Specialist

Robbie Graves

Payroll Services

Here are a few reasons you should consider

DataPath for your payroll processing:

• Ease of use

• Reporting

• Multiple payment options

• Comprehensive tax filing

• 100% compliance

Communicate with Us!

• Direct Account Manager Contact (Contact Cards in your ‘Swag Bag’)

• Scott Yielding – Operations Manager – 501.296.9990 x11257 syielding@datapathadmin.com

• Jane Griffin – Account Manager Supervisor – 501.355.0215 jgriffin@datapathadmin.com

• Benefits@datapathadmin.com – Account Questions or Claim Submission

Communicating with DPAS cont’d.

• DPAS Customer Service - 501.687-6957 or 877.685-0655

• Fax Claims Submission - 501.687-3282 or 888.472.6777

• Personal Web Portal for Claims Submission –

www.datapathadmin.com

• Mail or Visit in person – 1601 Westpark Drive, Suite 6Little Rock, AR 72204