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Welcome to the

CIGNA Meeting Center

Training

Thank you for joining today’s Thank you for joining today’s CIGNA Meeting Center TrainingCIGNA Meeting Center Training

Close all other applications you have running on your PC, to ensure a smooth delivery

Maximize your browser in order to experience a “full screen view”.

Q&A- Your audio lines are muted, but we will take verbal questions at the end of the session. Instructions to ask a verbal question will follow.- You may send “chat” questions throughout the session and we will address them during Q&A.

Technical HELP – should you need technical assistance during this session, please call the Support Desk @ 1-877-842-5647.

We will be starting soon. In the meantime, please…

AgendaAgenda

Participant Toolbar – On the left hand side of your screen!

What’s New?

CIGNA Meeting Center - Audio Only Conferencing

What is CIGNA Meeting Center web?

Moderator Login

Moderator Meeting Management AreaScheduling MeetingsCreating resources/ viewing reports

Moderator ToolbarSlides, Share, WebtourParticipant Audio Control

Participant Login and “synchronizing” phone

Q&A

Please Fill Out the Exit Survey

Participant Toolbar

Chat

Participant List

Notes

Emoticons

Customize with Images

Full Screen Mode

What’s new?

Conference call capacity increased from 40 connections to 100

Advanced audio management controls via the web, such as ability to select participants to mute/unmute, dial-out, disconnect, sub-conference and lock.

Record any meeting to archive or playback at a later date.

Deliver a PowerPoint™ presentation in real-time via the Internet

Application Share to show participants any document or application from your PC

Ready-to-Meet just got better! Your new CIGNA Meeting Center has many enhancements:

Your personal account information: announcement e-mail.

You will also receive a plastic card with your meeting information and a user guide in the mail.

CIGNA Meeting Center CIGNA Meeting Center information e-mailed to youinformation e-mailed to you

Moderator/Host:Step 1: Dial your Toll Free numberStep 2: Enter your Host passcode, followed by the #Note - Don’t share your passcode with your audience

Participants:Step 1: Dial the Moderator’s Toll Free number (or the international number from outside North America).Step 2: Enter the Participant’s passcode, followed by the #. Participants who dial in before the Moderator will be placed on music hold.

This is the same process you have always used with the Ready-to-Meet service.

Dialing into the audioDialing into the audio

*Note – For a complete list of new audio commands, please download the user guide from http://cigna.conferencing.com

IMPORTANT! All commands must now be preceded and followed by the * (asterisk) key.

New Audio CommandsNew Audio Commands

What is CIGNA Meeting What is CIGNA Meeting CenterCenter?

CIGNA Meeting Center provides a way to host meetings online with up to 100 people - using just your Web browser and a phone.

Players include:

Moderator (account owner): Speaker and/or Facilitator

Co-Presenter(s): Speaker

Participant(s): Viewer

*Note – A Moderator has to be involved, in order to start and manage the meeting

Moderator LoginModerator Login

Go to http://CIGNA.conferencing.com

Set in Favorites (for easy access later)

Click ‘Moderator’ to access your web meeting management area

Moderator LoginModerator Login

Enter your Participant Passcode and your Host Passcode (you do not need the # when logging into the web portion)

Click Log In

Meeting ManagementMeeting Management

Run an “Ad Hoc” meeting on demand

Schedule meetings and send invitations

- Schedule recurring meetings

Manage and view archives

Address Book

Pre-load and create resources that can be accessed during your meetings

Access reports after your meetings that can be downloaded into an Excel spreadsheet for tracking

Assistance

11stst Set Up Set Up

Click Set up

Select Preferences

Set Up - PreferencesSet Up - Preferences

Verify Information

Set Time Zone

Select Preferences

Upload Power PointUpload Power Point

Schedule MeetingsSchedule Meetings

Scheduling Wizard – Step 1Scheduling Wizard – Step 1

Scheduling Wizard – Step 2Scheduling Wizard – Step 2

Scheduling Wizard – Step 3Scheduling Wizard – Step 3

Scheduling Wizard – Step 4Scheduling Wizard – Step 4

Scheduling Wizard – Step 5Scheduling Wizard – Step 5

Launch a Live MeetingLaunch a Live Meeting

“Ad Hoc” meeting on demand

Scheduled meetings

Moderator Default ViewModerator Default View

Moderator Toolbar – SlidesModerator Toolbar – Slides

When you click on “Share” tab, your participants will see a grey screen until you:

Put a check next to the applications you want them to see and…

Bring it into the forefront on your screen

*Note – your participants will see your mouse movements and they will also see applications that you open in front of the one that you’ve selected.

Let’s take a look…

Application ShowingApplication Showing

Application Showing cont…Application Showing cont…

Participant Status

See who is connected on Web

See who’s connected on the audio

See who is talking or where noise is coming from

*Note – Audio and Web connections are “lines up” when participants enters their participant ID Code during the logon process (step #3).

Moderator can “help” synchronize a participant by clicking and dragging name and phone #.

or…Participant can view their Participant ID code by clicking the “I” at the top of their toolbar and entering the code into their telephone key pad.

Participant Synchronize

Audio Control – Muting

Mute/ Unmute ALL

Mute/ Unmute individuals

“Self Mute/Unmute” by hitting *6* on telephone key pad (Moderator will have to provide these instructions to Participants, only if they want them to use it.

Muted Un-muted

Audio Control – Designated Q&A

Answer questions in the order that they come in.

Automatically open the next line and mute the previous participant after questions are addressed.

Audio Control – Dialout

More Participant Controls

Promote To Presenter (others can share applications from their own PC

Move to Break-Out Room (private audio conference)

Disconnect from Audio

Rename

Un-synchronize Audio and Web (if you made a mistake)

Dismiss Participant

Lock Meeting

Greet and screen new participants

Accept / Reject them from joining

Connection Status

Audio goes “clear” if participants disconnect

Web goes from green, yellow to Red

Polling QuestionsPolling Questions

Gather Data Instantly

Publish Results

Introduce Interactivity

Anonymous

QuizzesQuizzes

Assign a passing score

Stored in your account

Participants receive results immediately

SurveysSurveys

Automatically open at the beginning or end of a meeting

Attach to an invitation

Active during an archive

ReportsReports

Meeting Report

Quiz Report

Survey Report

Download to an Excel spreadsheet.

ArchivesArchives

Record your web meetings

Create Training Libraries or a Lecture Series

Deliverable in 3 formats

Zip File

Hosted Link

CD

SecuritySecurity

Dedicated virtual room, protected by a personal Host code

Password protect each meeting

Lock a meeting

SSL – security on all meetings

Participant dismissal

Key ApplicationsKey Applications

Training Programs

Daily Meetings

Internal Communications

Product Launches

Interactive Demonstrations

Sales Presentations

Project Management

Help Desk Support

Webinars

Participant LoginParticipant LoginInvitationsInvitations

From Invitation

Participant LoginParticipant LoginHome PageHome Page

Enter Participant Passcode

Go to> http://CIGNA.conferencing.com

Participant LoginParticipant Login

Enter Name

Participant Login – Participant Login – synchronizing synchronizing

Follow All 4 Steps to Join the Audio

* Note - Remind your participants to follow step # 3 (enter Participant ID), even though they are already able to hear the audio portion!

Participant Login - Participant Login - Resources Resources

Resources Loading

HelpHelp

Genesys Help Desk 24X7 (for live meeting issues) 1-877-842-5647

CIGNA CSC (for issues with downloads or individual PC’s) Toll Free: 800-272-5713

Toll: 865-346-5713"CIGNA CENTRAL"

During a Meeting hit *10* or click

http://CIGNA.conferencing.com

User Guides

Stay Tuned in for Q&A

Thank you for joining today’s training of the Thank you for joining today’s training of the CIGNA Meeting Center!CIGNA Meeting Center!

Please fill out the exit survey that will pop Please fill out the exit survey that will pop open on your screen. open on your screen.

Your feedback is valuable!Your feedback is valuable!

Q & A

Verbal Questions?

Text Questions?

Type questions in the box provided and hit send.