what not to hear at cab

Presented byRyan Ogilvie

What Not to Hear at CAB

The (CAB) Change Advisory Board is a group of people that reviews, prioritizes, schedules, authorizes upcoming changes

IntroIntro

The output of these discussed changes will directly impact your customers, and their ability to achieve their business outcomes

IntroIntro

The discussion in CAB is around assessment, scheduling, priority

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Here's some common excuses and corrections

“What could possibly go wrong”

Oh Yeah….

ExcusesExcuses

Remember how this ended up...

This is a quick 30 second changeThis is a quick 30 second change

Despite a quick change what are the implications of “quick”, and how much work could be created (prevented) as a result.

This is a quick 30 second changeThis is a quick 30 second change

Make no assumptions

No Customer ImpactNo Customer Impact

Where’s the start button?

Minor user interface changeMinor user interface change

No testing is really neededNo testing is really needed

You knew this image would appear at some point…

No real rollback is needed. No real rollback is needed. This will workThis will work

No real rollback is needed. No real rollback is needed. This will workThis will work

Define small….

This is such a small change, not even sure why we need This is such a small change, not even sure why we need to record thisto record this

People have been putting in doors for years

This is a pretty routine changeThis is a pretty routine change

Even if your success rate is 99% that is still 10000 failures in a million

But we have done this a million timesBut we have done this a million times

This was tested in Development; we are all goodThis was tested in Development; we are all good

This was tested in Development; we are all goodThis was tested in Development; we are all good

Shouldn't

Words you really don't want to hearWords you really don't want to hear

Doesn’t sound very certain

Question to ask is why won’t it?

How can we ensure that this “wont” happen

Probably

Words you really don't want to hearWords you really don't want to hear

Sounds like you are running the odds

rather than implementing a change

How are we mitigating any risk if any issues should arise?

Might

Words you really don't want to hearWords you really don't want to hear

(see shouldn’t) If the might is something that is getting

business signoff (accepted risk) Ensure the front line staff get the rundown of how to

handle the situation

I think

Words you really don't want to hearWords you really don't want to hear

similar to probably this implies that not

all the details are verified

VERIFY THE DETAILS and get them QUANTIFIED

N/A and TBD

Words you really don't want to hearWords you really don't want to hear

Generally, if these are in the RFC more thought is required to be

put into this change before reviewing at CAB

RememberThe output of these discussed changes will directly impact your customers, and their ability to achieve their business outcomes

SummarySummary

Questions and Comments

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