when bpm goes social

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W H E N B P M G O E S

SOCIALAdd collaboration capabilities to your BPM Apps

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AGENDA

• About BonitaSoft

• About Bonita Open Solution

• Social BPM : use cases

• Demo

• How BonitaSoft can help you

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ABOUT BONITASOFT

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KEY MILESTONESDemocratizing BPM for more than 10 years

• 2001 Bonita project is founded

• 2003 Bonita project is supported by Bull S.A.

• 2008 Bonita 4 is released | 100,000 downloads

• 2009 BonitaSoft is founded in Grenoble, France

• 2010 Bonita Open Soluton 5 is launched- Paris & San Francisco offices are open

• 2012 BonitaSoft signs its 450th customer

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FUNDING

• 2009 | €2.5 Millions1st round: Ventech and Auriga Partners

• 2010 | €2 MillionsAdditional 1st round: Ventech and Auriga Partners

• 2011 | €8 Millions2nd round: Ventech, Auriga Partners and Serena Capital

€12.5 Millions to to fuel continued worldwide growth

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#1 IN OPEN SOURCE BPM

• 1,500,000 DOWNLOADS

• 45,000 COMMUNITY MEMBERS

• 500 CUSTOMERS

• 100 EMPLOYEES

• 60 TECH & SI PARTNERS

AWARDS

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“Bonita Open Solution is the only open-source product that meets Gartner's definition of a BPMS.”

Open Source BPM report, June 2011

500 CUSTOMERS IN 60 COUNTRIES

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EXAMPLE USAGE SCENARIOS

HELP DESK SALES ORDER MANAGEMENT

E-GOVERNMENT

Internal ticketing / support request

applications

Automated sales order

management

E-Government apps (centralized

& clustered)

Canary Islands

Key benefits:response times

significantly reduced

Key benefits:increased processing

capacity by 30%

Key benefits:dramatically

reduced admin. costs

WHAT WE DO.

HOW WE DO IT.

• Graphical Studio

• Business & Tech collaboration

• Processes + Apps + Analytics

• Process templates

THE BENEFITS.

• Improved collaboration

• Fast IT alignment to business

• Easy to update & maintain

• Immediate ROI

Delivering Business Efficiency by turning Processes into Applications

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ABOUT BONITA OPEN SOLUTION

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DESIGN.

Bonita Studio

• Notation BPMN 2.0

• Customized per user profile

• Drag-n-drop application development

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CONNECT.

… to almost any Information System

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RUN.

In Bonita UserXP Inbox or as a standalone application

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ARCHITECTURE

Bonita User Experience

• Manage tasks• Monitor processes

Bonita Apps Your Apps

ConnectorsBAM

BI/KPIsUser

Mgmnt.Task

Mgmnt.ProcessMgmnt.

Bonita Execution Engine

E-Mail

DB

LDAP

CRM

…

ERP

API (Java,EJB, Web Service)

Bonita Studio (clients)

IS

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SOLUTION BENEFITS

Business Users (process owners)

• Build the most productive process for your department

• Quickly discover bottlenecks in your process• Process more items with the same headcount• React more quickly with real-time monitoring• Get IT deliver the system you expected

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SOLUTION BENEFITS

Technical Users

• Easily capture business requirements• Quickly deploy web based applications for the

End Users• Fast connect End Users to other systems• Monitor the performance of the application to

ensure no loss of productivity• Prove technical value through increased

department productivity

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SOLUTION BENEFITS

End-Users

• Better prioritize which task(s) need to be completed first

• More quickly complete the tasks assigned to them• Gain a better understanding of what has been

completed during the process • Collaborate with other users to more quickly

complete the process

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USE CASESSocial media + Bonita Open Solution = improved collaboration

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IDENTIFICATION + REACTION

Tweet#question

« delivery? »

Communitymanager

Marketing LogisticsAfter-sales

Tweet#answer

« currently being sent »

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OTHER CASES

• PROCESS MILESTONES NOTIFICATION

> Providing visibility on the state of a process in the in the logistics chain

• NEEDS DETECTION

> Social networks can be used as alternative sales channels

• “BAD BUZZ” DETECTION

> Automate the detection system customer dissatisfaction and respond promptly

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DEMO

Use the Salesforce.com’s tool for collaboration as a notification interface

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LEAVE REQUESTS MANAGEMENT USING CHATTER

• The employee fills the leave application form

• The manager is notified through Chatter and accesses the request

• If the request is validated, the HR manager is notified and confirms the request

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DEMANDE DE CONGÉS VIA CHATTER

NotificationsRequest

Payroll system

Update

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HOW CAN BONITASOFT HELP YOU

Commercial offerings

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COMMERCIAL OFFERINGSWe support your projects and accelerate their success

• Professional Services- Training- Certification in development and administration- Consulting: On-Site or Remote

• Annual Subscription Pack (SP)- Gold or Platinum Technical Support - Features to facilitate collaboration, speed development, aid

testing and deployment

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CONSULTING SERVICES

• Process DesignDefinition and agreement among stakeholders

• Evaluation of ImpactOn hardware, existing software, external data, etc.

• Process OptimizationFeedback to business to adjust the process to ensure it is optimized from a technical and business prospective

• Testing Ensure business requirements match implementation

• ProductionPerformance and growth are ensured

BONITASOFT SUBSCRIPTIONS

Team collaboration• Shared repository

• Productivity features

Business driven• Process templates

• Custom profiles

Mission-critical• Monitoring

• Error management

Subscription Packs• Commercial license

• Professional Support

• Software Upgrades

Bonita Open Solution• Open source license

• Free of charge

• Community support

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SUBSCRIPTION PACK ADDED-VALUE

Accelerate your project with productivity features: • Increase collaboration and communicate with your

stakeholders and colleagues• Advanced productivity• Business process templates ensure fast progress

Secure your project from the beginning: • Incident management• Bug fixing

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• Shared repository• Development productivity• Documentation generation• Search• Custom reports & dashboards

• LDAP synchronization• Secure graphical Web Services discovery

• Salesforce Connector• Built-in document mgmnt.• Generate PDF from data• Custom look-n-feel

• Gold professional support

• Custom profiles• Process templates:HR, Finance, Quality& IT management

• Enterprise document management (CMIS)

• SAP Connector

• Gold or platinum professional support

• Resource monitoring• Process monitoring• Error management

• Gold or platinum professional support

• Graphical modeling • User preferences• Connectors, e.g.: Email, Secure Web Services, Drools

• Form designer• BPMN 2.0• Versioning• Simulation• Multi-tenancy• Widget hints, tooltips• Online documentation• User guidance

Collaborative environments Advanced environments Mission-criticalFor first projects

BONITA OPEN SOLUTION EDITIONS Subscription Packs

Open Source Teamwork Efficiency Performance

Teamwork

+ Efficiency

+

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CUSTOMER SUPPORT LEVELS

Support levels Gold Platinum

Support Hours 9am to 5pm on business days 24/7

Number of Contacts 2 5

Support Portal Yes Yes

Phone Support No Yes

Number of Cases Unlimited Unlimited

Initial Response Time (S1) 3 business hours 2 hours

Patches Yes Yes

Online Resources Getting started guides Full access to Knowledge

Base

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TIME ZONES OF REFERENCE

From GMT+1(CET)ParisBerlin

Madrid

To GMT-8(PT)

San FranciscoLos Angeles

Vancouver

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ACCELERATE YOUR BUSINESS SOLUTIONS

Human Resources- Recruitment & Selection- On-boarding- Paid Time-Off

Corporate Finance- Procure-to-Pay

Quality Management- Process Governance

IT Management- Claims Management

More to come …

Corporate Function Process Templates

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QUESTIONS

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THANK YOU, AND…Stay connected with us!

CORPORATE WEBSITE

• Product & Services descriptions

• References & Use Cases

• Webinars & White papers

twitter.com/bonitasoft

facebook.com/bonitasoftbpm

linkedin.com/groups?gid=3182097

youtube.com/bonitasoft

OPEN SOURCE COMMUNITY

• Forums

• Contributions

• Source Code