where past and future meet

WHERE PAST AND FUTURE MEETThe intergenerational dynamics of Enterprise 2.0

Dr Norman Lewis

Associate-Director, STL Partners, The Telco2.0 initiative

Its not about technology!

Children are not naturally good with technology

Digital technology is used by children to overcome their experience of isolation through communicating with their peers

Self-expression as a mode of being

Young people value and acquire computer expertise primarily in order to achieve practical objectives and in relation to the construction of peer group identities

Clash of cultures

Clashing pragmatisms

• Youth adopt social software to realise their objective of creating distinct networks of in-groups, often using a distinct insider vocabulary and practices;

• Business looks to social software to rationalize and create clearer delineation of knowledge flows;

• Teenagers seek the opposite, manipulating language and grammar and employing acronyms to restrict interchange to an ‘in group’.

Autonomy & self-expression

Order, authority, hierarchy

Value loyalty

The natural world

Employees as children

Questioning expertise

Change management

Thanksnorman.lewis@gmail.com