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White Paper:
Intelligent BPM Architecture
White Paper Contents
Authors:
Eli Stutz, Head of Knowledge and Collaboration, PNMsoft.
Tony Jetke, Enterprise Architecture Consultant and Account Manager, PNMsoft.
Contents:
The Architecture Problem
Intelligent BPM Solution
Case Study
Benefits and Summary
Introduction
Organisations are constantly attempting to optimise their architecture in order to better achieve their business goals. You, as the Architect of an organisation, carry a heavy responsibility. Is your architecture efficient? Does it drive your organisation toward agility and growth?
This white paper attempts to demonstrate in a visual manner, how BPM and specifically Intelligent BPM may be the missing link to connect systems, people and devices with business processes, which enable your business to move ahead quickly, and enable you, as an architect to intelligently manage process change.
2
How many systems do you have? How many users? Are They Connected?
ERP DB
CRM
3
Disconnected systems means alienated, disconnected users, multiplication of efforts, process gaps and errors. In 1 Word: INNEFFICIENCY
Gartner: “ERP is only 20% of the Process”
4
“…"best practices" embedded in an ERP primarily automate routine, highly repeatable task sequences to record the business transactions. However, these
structured portions of core operational processes represent perhaps only 20% of the actual effort
required to create and deliver value to customers and constituents.”
From Gartner’s Liberate Your Business Processes
From Your ERP With BPM for Agility
Published: 1 May 2013
Gartner: “Human interactions are missing”
5
“Human interactions, decision making, tacit knowledge, reviews and approvals…and more
continue to be necessary activities outside the control of the ERP.”
From Gartner’s Liberate Your Business Processes
From Your ERP With BPM for Agility
Published: 1 May 2013
Gartner: “Liberate Processes from ERP”
6
“BPM, the discipline, and BPM suites (BPMSs) are the connective tissue to liberate such processes
from the ERP and enable process agility at the pace of business.”
From Gartner’s Liberate Your Business Processes
From Your ERP With BPM for Agility
Published: 1 May 2013
The Solution: Introducing Sequence Kinetics…
…an Intelligent BPM Suite that connects people, systems and devices with business processes.
Sequence Kinetics Workflow Application
Designer
Sequence Kinetics SharePoint Flowtime
Interface
Sequence Kinetics MS-SQL Database
Sequence Kinetics BPM Software Suite
CRM ERP External
DB
CHANGE TOOLS
Web Services Dynamic
URL Reference Tables
Process Wall
UX Studio
App Studio
SharePoint based
Flowtime
Declarative Model
In Memory Models
Calendars Runtime Languages
Queues
Business Rules
Business Roles
Dashboards
WebParts
API
Templates
Org Chart
Wizards
HotChange™ Technology = Process Change AND Control
8
HotChange™
CONTROL TOOLS
Multi level SourceSafe
Logs
Permissions
Org Chart change trace
Import / Export
Definitions
Advanced Installation
Admin Tables
Connections Manager
Sequence Kinetics is build on HotChange technology, which enables you to implement rapid process changes in a controlled manner.
Use Case: BPM Overlaying an ERP Service Process
Sequence Kinetics SharePoint Flowtime End-to-End Business Processes
Core Service Processes
ERP
ERP DATA
Others Marketing Sales Service
Client opens a
service ticket Completes the
ticket eform
The latest
account
details for this
user are
retrieved from
the ERP and
displayed as
part of the
form
Sequence Kinetics launches
the ERP Service Process and
waits for its completion
Approved?
Sequence
Kinetics
updates ERP
Appropriate
details of the
service job are
passed back to
the ERP.
ERP MI
Sequence Kinetics MI
How rapidly could you get these processes up and running using ERP only?
Example: New Account
10
Your company takes on a new account…
Sequence Kinetics iBPMS ensures that:
The IT team creates user logins.
The Support team gets in touch with the customer.
The customer gets the training it needs.
The finance system is updated.
Other departments are notified to process
the initial orders.
Process owners can monitor the progress with
rich visual dashboards.
HotChange means you can implement and train staff on changes to any of these processes quickly and with superior control.
Business, IT & Architects Model Processes Together
11
Import your process models into Sequence Kinetics, or design them from scratch within the App Studio
Add integration activities to connect with industry-standard ERP systems
A wizard-based GUI enables you to define the ERP connector.
Sequence Kinetics determines which ERP system will handle each invoice based on geographical location.
ERP activities can be quickly added to Sequence Kinetics workflows in one click.
Out-of-the-box CRM Integration
Sequence Kinetics can communicate with all types of CRM entities.
Sequence Kinetics provides the ability to action requests on the CRM server e.g. assign, share.
Sequence Kinetics enables you to define connection strings (within activities or centrally)
Sequence Kinetics communicates with CRM and via Web Services.
Sequence Kinetics Architecture
Sequence Kinetics User Interface
SharePoint
Seq
uen
ce K
inet
ics
Inte
grat
ed P
roce
ss D
esig
ner
Integration
Sequence Kinetics API Microsoft ERP
SAP Connector Web Services
WCF
Microsoft CRM
Microsoft Office
Sequence Kinetics Management Information
Visual Dashboards Delegation Advanced Search Microsoft
Reporting Services
Flowtime
Web Parts
Email Mobile & Communications
Sequence Kinetics One Click
Web Forms
Context Sensitive Notification Emails
Process TO GO
Mobile Portal
SMS
Audit
Listeners
SharePoint Web Service
Email Database
File / Document Custom
BP
MN
/ B
PEL
Mo
del
lers
& V
isio
Bu
sin
ess
Ru
les
Des
ign
er
Ap
p S
tud
io (
Pro
cess
D
esig
n)
UX
Stu
dio
(Fo
rms
Des
ign
) SharePoint
Custom
Activities
External Assemblies
Cloud Services
Sequence Kinetics in the Cloud
CloudWorks
Microsoft Lync
IVR
Sequence Kinetics SOA Architecture
15
SOA (Service Oriented
Architecture) means Sequence Kinetics
can integrate quickly with any external system.
Sequence Kinetics Engine Flowtime &
Mobile portal
Sequence Kinetics
Dynamics Infrastructure
(Integration Engine)
HotChange-Powered Integration Architecture
16
ERP
Other LOB systems
Finance CRM ALM HR
Event Listener
Plug-in
On demand
process
initiation
Create/
Update
ERP
Entities
Retrieve
ERP
Entity
Data
SOAP 1.2\1.1
HTTP \ TCP
Rule Engine
Form Engine
Messaging Engine
Analytics Engine
Dashboards
Collaboration
.Net Forms
Work
delegation
Unique HotChange Technology assists
in rapid integration.
Architecture that Connects People, Systems and Devices…
17
ProcessTO GO, Sequence Kinetics’s Mobile BPM Portal includes:
Support for all Tablets and Smartphones
Process and Task Management
Mobile Forms in one click
Geolocation Features
Uploading Photos
Social Collaboration
Dashboards and Reports
One Click Task Approval
Control Over Multiple ERPs
Sequence Kinetics can be deployed as agile layer across multiple ERP systems
with embedded business rules and logic. Sequence Kinetics leverages ERP data
and enables you to automate manual processes and ensure data consistency and
visibility. Sequence Kinetics integrates with industry standard ERP systems such as
SAP, Oracle, JD Edwards, providing users with familiar Microsoft tools to initiate and
control processes.
Sequence Kinetics
Consolidation of 7 SAP Screens into 1 E-Form
=
Imagine changing this…
…into this.
Case Study: Portuguese Government
ESPAP, an IT corporation which provides shared services
solutions for the Portuguese Government, was searching
for a Business Process Management (BPM) software,
which would automate and control the human workflow
processes of its solutions, GeRFiP and GeRHuP.
The software would need to leverage the organisation’s
SAP data and provide a cloud-based SharePoint end-user
interface.
Case Study: Portuguese Government
ESPAP chose PNMsoft’s Sequence Kinetics as the BPM
software to automate and manage its solutions.
ESPAP developers design processes in Sequence Kinetics’s
collaborative
web-based design interface.
Sequence Kinetics integrates with ESPAP’s
SAP to leverage organisational data.
Sequence Kinetics ensures that processes
are driven forward according to
business rules until timely completion.
Sequence Kinetics provides a cloud-based
SharePoint Runtime interface which
enables ESPAP users to initiate, control and monitor each process.
Case Study: Solution Architecture
Benefits of Adding Intelligent BPM to Your Architecture
BPM is specifically designed to facilitate process modeling, implementation and
management.
Graphical process modeling is more intuitive for users.
Enabling business users, IT and architects to collaborate on processes.
More users in your organisation have access to processes from company portal.
Unifying systems, placing shared processes on one interface, optimising IT
investment.
Enabling your organisation to compete more effectively in a dynamic marketplace.
Making visible “hidden” data from ERP and CRM into an interface that’s
easy for users to access.
The ability for managers to monitor and improve processes.
Connecting people and devices to processes.
PNMsoft’s Sequence Kinetics is an Intelligent
Business Process Management (BPM) Software
Suite which simplifies the development of complex
workflows, and drives IT architecture forward with
intelligent BPM. Deployment can be on-premises or
via secure Cloud. Sequence manages processes for
business and public sector organisations worldwide.
Sequence Kinetics iBPMS
Global company, offices and partners network worldwide
Sequence Kinetics: leading Intelligent BPM Suite with tight integration to
Dynamics, mobile capabilities and unique HotChangeTM technology
Provider of Vertical and Horizontal BPM solutions
Endorsed by Bill Gates (Click Here for the video)
Gartner iBPMS Magic Quadrant 2012
IDC Major BPM Player 2011
Microsoft BPM & SOA Partner of the year finalist 2009
Trusted BPM partner for Fortune 2000 companies
About PNMsoft
Contact PNMsoft:
www.pnmsoft.com
info@pnmsoft.com
Sign up for a BPM Workshop
Interested in BPM for your company, but not sure
where to begin? We offer an introductory BPM
workshop to help you explore your options for
business process improvement and control.
www.pnmsoft.com
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