who designs the library website? making the most of stakeholder input

WhoDesignstheLibraryWebsite?MakingtheMostofStakeholderInput

LibraryandInformationTechnologyAssociationForumMinneapolis,MN

November15,2015

BrianRennick

BrianRennickWebDevelopmentManager

HaroldB.LeeLibraryBrighamYoungUniversitybrian_rennick@byu.edu

@rennickb

AndySpackmanWebWorkingGroupChairandy_spackman@byu.edu

GrantZabriskieWebDesigner

grant@zabriskiedesign.com

Faculty:"Whatdidyoudowithmyfavoritelink?"

LibraryEmployee:"Pleaseadd______tothehomepage."

TenYearsoflib.byu.edu

2005

2006

2007

2008

2009

2010

2011

2012

2013

2013

2014

StakeholdersforanAcademicLibrarySite

• Students• Faculty• Alumni• Donors• Community• LibraryEmployees

Priorities

1. Undergraduatestudents2. Graduatestudents3. Faculty

WebWorkingGroup

• Chair(SubjectLibrarian)• FormerChair• AssistantUniversityLibrarianforInformationTechnology• LeadWebDesigner• WebDevelopmentManager• DiscoverySystemsManager• ReferenceServicesCommitteeChair• ElectronicResourcesSpecialist• SubjectLibrarian• VirtualServicesLibrarian

TooManyCooks?

RoleofWebWorkingGroup

• Providedirection• Gatherfeedback• Approvechanges• Resolvedisputes• Protectthewebdesignersandprogrammersfrompolitics• Communicatewiththecampusandthelibrary

RoleoftheWebDevelopmentTeam

• Design• Prototype• Code• Userexperiencetesting

GuidingPrinciples

• Mobilefirst• Responsive• Focusonundergraduatestudents• Letthewebdesignersdotheirjob

Coreversus

Satellite

WebWorkingGroup

WebDevelopmentTeam

Suggestions

DevelopingtheNewSite

http://xkcd.com/773/

ExamplesofSurveyQuestions:

Describewhatyouthinkthe"SubjectGuides"linkwillleadto.

Whatwouldyoucallalinktodigitalandpapersheetmusic?

LibraryJargonStudy(2012)

WebsiteFocusGroup(2013)

• 70links• Whathaveyouused?• Whatwouldliketoseeinthelearningmanagementsystem?• Studentteamscreatedmockupsofhomepageandsecondarypages• Oneteamonlyplaced7linksonthehomepage• Eachteamleftoffabout25linksonaverage• Teamsdidnotaddanynewlinks

Toomuchstuff

• Busy

• Homogenous

• Boring

• Hardtofindstuff

• HardtofindHelp

• Notresponsive

WireframePrototypes

Inspiration

HTMLPrototypes

Refine

Transition

From2012: WebWorkingGroup

In2014:

February: Library-widemeetingAlphaforlibraryemployees

March: FacultySenatePublicbetaFeedbacklink

April: LaunchLinktooldsitefor6months

Questionsand

Comments