who took the survey 375 respondents 88% of respondents use the cafe (almost half use the cafe either...

Who Took the Survey

375 respondents

88% of respondents use the Cafe (almost half use the Cafe either 3 times/mo or 5+ times/mo)

Member Satisfaction

QualityPricePremises

Satisfaction: Quality of Food

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Satisfaction: Quality of Food

Satisfaction: Quality of Service

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Satisfaction: Quality of Service

Satisfaction: Quality of Beverages

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Satisfaction: Quality of Beverages

Satisfaction: Price of Food

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Satisfaction: Price of Food

Satisfaction: Price of Beverages

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Satisfaction: Price of Beverages

Satisfaction: Price of Kids Menu

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Satisfaction: Price of Kids Menu

Satisfaction: Price of Friday Night Buffet

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Satisfaction: Price of Friday Night Buffet

Satisfaction: Premises

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Satisfaction: Premises

Additions to Premises

What Kind of Café do Members Want?

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Reasons for going to the Café

Most Important Things for Café Most important: quality of food (87%)Second: price (51%), service (43%), diversity of food (34%), social activities (34%)Bottom: traditional Friday bbcues (7%), special events and buffets (5%)Not that important: Open 7/365 (18%)

Just Hamburgers, Hot Dogs, Salads and Chix Strips?

Higher Quality / Higher Price?

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Hamburgers: Higher Quality / Higher Price?

Milkshakes: Higher Quality / Higher Price?

Friday Night Buffets and Special Events

Satisfaction with costDo members care?ImprovementsAre Friday BBQs really important to members?More special events?Reservation system?

Friday Night Buffets: Cost

Indifference to Friday Night Buffets?

Indifference to Friday Night Buffets?

Indifference to Friday Night Buffets?

Question 14 on improvements: 37.8% responded, "I am indifferent to Friday night buffets"

Improvements to Friday Night Buffets

Members Still Interested in Having Special Events

Reservation System for Special Events

Alcoholic Beverages

Most order alcoholic drinksMembers want a range of prices and options

Alcoholic Beverages

Other Items Relating to Café

Grab-n-GoAdditions to premisesFood and beverage minimum

Grab-n-Go

Additions to Premises

Food and Beverage Minimum

Café Committee Recommendations

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