why is mro software so complicated

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This is the presentation I gave at the Airline & Aerospace MRO & Operations IT Conference in Singapore on 26th October 2010.

TRANSCRIPT

why is MRO software so complicated

…and what does the future hold?

questions, comments & arguments

paul.saunders@conduce.net

@conduce

why isn’t MRO software simpler?

@conduce paul.saunders@conduce.net questions

@conduce paul.saunders@conduce.net comments

the concorde cockpit

@conduce paul.saunders@conduce.net queries

“if your UI even vaguely resembles an airplane cockpit,

you’re doing it wrong” John Gruber (ui guru)

@conduce paul.saunders@conduce.net arguments

the airbus 380 cockpit

@conduce paul.saunders@conduce.net what??

@conduce paul.saunders@conduce.net don’t agree?

@conduce paul.saunders@conduce.net questions

when did you last hear

this software isn’t complex

enough

@conduce paul.saunders@conduce.net questions

when did you last hear

we should get the most complex software

money can buy

@conduce paul.saunders@conduce.net questions

when did you last hear we’re happy because our

software is so complex

@conduce paul.saunders@conduce.net questions

when did you last hear

i just want to get aircraft out

of the door

@conduce paul.saunders@conduce.net questions

when did you last hear

i just want to get aircraft out

of the door

@conduce paul.saunders@conduce.net questions

when did you last hear

i just want to get aircraft out

of the door

@conduce paul.saunders@conduce.net questions

when did you last hear

i just want to get aircraft out

of the door

what do i mean by “simpler”?

@conduce paul.saunders@conduce.net your 2 cents

what do i mean by “simpler”?

@conduce paul.saunders@conduce.net your 2 cents

its about providing the

right tool for the job….

and nothing else

what do i mean by “simpler”?

@conduce paul.saunders@conduce.net your 2 cents

“perfection is achieved not when there is nothing more

to add, but when there is nothing left to take away.“

Antoine de Sainte-Expury the author of “The Little Prince”

why MRO software isn’t simpler the excuses

@conduce paul.saunders@conduce.net questions

…MRO processes are really complex

@conduce paul.saunders@conduce.net questions

why MRO software isn’t simpler

People who say “MRO processes are really complex” have never been:

@conduce paul.saunders@conduce.net questions

• Rocket scientists • Brain surgeons • Any other kind of surgeon • Infant school teachers • Enigma code crackers • Inventors of the internet • Astronauts • Mathematicians • Particle physicists • Inventors of automatic anti-sniper systems • Able to programme a VCR • Involved in Middle East peace talks • A UN weapons inspector • Google algorithm designers • Etc Etc… a very long list

People who say “MRO processes are really complex” have never been:

@conduce paul.saunders@conduce.net questions

• Rocket scientists • Brain surgeons • Any other kind of surgeons • Infant school teachers • Enigma code crackers • Inventors of the internet • Astronauts • Mathematicians • Particle physicists • Inventors of automatic anti-sniper systems • Able to programme a VCR • Involved in Middle East peace talks • A UN weapons inspector • Google algorithm designers • Etc Etc… a very long list

People who say “MRO processes are really complex” have never been:

@conduce paul.saunders@conduce.net questions

• Rocket scientists • Brain surgeons • Any other kind of surgeons • Infant school teachers • Enigma code crackers • Inventors of the internet • Astronauts • Mathematicians • Particle physicists • Inventors of automatic anti-sniper systems • Able to programme a VCR • Involved in Middle East peace talks • A UN weapons inspector • Google algorithm designers • Etc Etc… a very long list

People who say “MRO processes are really complex” have never been:

@conduce paul.saunders@conduce.net questions

• Rocket scientists • Brain surgeons • Any other kind of surgeons • Infant school teachers • Enigma code crackers • Inventors of the internet • Astronauts • Mathematicians • Particle physicists • Inventors of automatic anti-sniper systems • Able to programme a VCR • Involved in Middle East peace talks • A UN weapons inspector • Google algorithm designers • Etc Etc… a very long list

…the regulations won’t allow change

@conduce paul.saunders@conduce.net questions

why MRO software isn’t simpler

…the regulations won’t allow change

@conduce paul.saunders@conduce.net questions

why MRO software isn’t simpler

where does it say that mro software must be really complex and cannot be made simpler??

…the mro companies are to blame

@conduce paul.saunders@conduce.net questions

why MRO software isn’t simpler

…the mro companies are to blame

@conduce paul.saunders@conduce.net questions

why MRO software isn’t simpler

…maybe they don’t know any better

paradigm shift #1

@conduce paul.saunders@conduce.net questions

the hard facts for mro companies

people starting work now don’t know

a world without the internet

paradigm shift #2

@conduce paul.saunders@conduce.net questions

the hard facts for mro companies

technology is no longer a barrier

…the sales process is to blame

@conduce paul.saunders@conduce.net questions

why MRO software isn’t simpler

…the sales process is to blame

@conduce paul.saunders@conduce.net questions

why MRO software isn’t simpler

…maybe they don’t know any better

…the software vendors are to blame

@conduce paul.saunders@conduce.net questions

why MRO software isn’t simpler

…the software vendors are to blame

@conduce paul.saunders@conduce.net questions

why MRO software isn’t simpler

…maybe they don’t know any better

…its too difficult to change

@conduce paul.saunders@conduce.net questions

why MRO software isn’t simpler

how to make MRO software simpler

@conduce paul.saunders@conduce.net questions

how to make MRO software simpler

@conduce paul.saunders@conduce.net questions

its all about the user experience

how to make MRO software simpler

@conduce paul.saunders@conduce.net questions

how to make MRO software simpler

@conduce paul.saunders@conduce.net questions

how to make MRO software simpler

@conduce paul.saunders@conduce.net questions

You are not designing for you, but

designing for your users

how to make MRO software simpler

@conduce paul.saunders@conduce.net questions

don’t design for experts

how to make MRO software simpler

@conduce paul.saunders@conduce.net questions

don’t design by committee

how to make MRO software simpler

@conduce paul.saunders@conduce.net questions

hide stuff

how to make MRO software simpler

@conduce paul.saunders@conduce.net questions

shrink stuff

how to make MRO software simpler

@conduce paul.saunders@conduce.net questions

get rid of stuff

how to make MRO software simpler

@conduce paul.saunders@conduce.net questions

think about the layout

how to make MRO software simpler

@conduce paul.saunders@conduce.net questions

think about the layout

how to make MRO software simpler

@conduce paul.saunders@conduce.net questions

think about the layout

how to make MRO software simpler

@conduce paul.saunders@conduce.net questions

learn to say no

how to make MRO software simpler

@conduce paul.saunders@conduce.net questions

be more open

how to make MRO software simpler

@conduce paul.saunders@conduce.net questions

be more open

how to make MRO software simpler

@conduce paul.saunders@conduce.net questions

be more open

how to make MRO software simpler

@conduce paul.saunders@conduce.net questions

be more open

how to make MRO software simpler

@conduce paul.saunders@conduce.net questions

be more open

how to make MRO software simpler

@conduce paul.saunders@conduce.net questions

be more open

MRO software in the future

@conduce paul.saunders@conduce.net questions

work vs play

@conduce paul.saunders@conduce.net questions

MRO software in the future

work vs play

@conduce paul.saunders@conduce.net questions

MRO software in the future

work vs play

@conduce paul.saunders@conduce.net questions

MRO software in the future

work vs play

@conduce paul.saunders@conduce.net questions

MRO software in the future

work vs play

@conduce paul.saunders@conduce.net questions

MRO software in the future

mobilisation not miniaturisation

@conduce paul.saunders@conduce.net questions

MRO software in the future

mobilisation not miniaturisation

@conduce paul.saunders@conduce.net questions

MRO software in the future

screen real estate

mobilisation not miniaturisation

@conduce paul.saunders@conduce.net questions

MRO software in the future

screen real estate

mobilisation not miniaturisation

@conduce paul.saunders@conduce.net questions

MRO software in the future

battery life

mobilisation not miniaturisation

@conduce paul.saunders@conduce.net questions

MRO software in the future

network latency

mobilisation not miniaturisation

@conduce paul.saunders@conduce.net questions

MRO software in the future

input mechanism

mobilisation not miniaturisation

@conduce paul.saunders@conduce.net questions

MRO software in the future

where are we heading?

@conduce paul.saunders@conduce.net questions

MRO software in the future

@conduce paul.saunders@conduce.net questions

MRO software in the future

augmented reality

@conduce paul.saunders@conduce.net questions

MRO software in the future

@conduce paul.saunders@conduce.net questions

MRO software in the future

@conduce paul.saunders@conduce.net questions

MRO software in the future

augmented reality

metadata tagging

@conduce paul.saunders@conduce.net questions

MRO software in the future

augmented reality

metadata tagging

socialisation of data

@conduce paul.saunders@conduce.net questions

MRO software in the future

augmented reality

metadata tagging

socialisation of data

more cloud based software

@conduce paul.saunders@conduce.net questions

MRO software in the future

augmented reality

metadata tagging

socialisation of data

more cloud based software

the semantic web

@conduce paul.saunders@conduce.net questions

MRO software in the future

augmented reality

metadata tagging

socialisation of data

more cloud based software

the semantic web

easier integration device specific applications

more mobility less features

lighter weight software

less bloated software

shorter development life cycles

XaaS function specific software

@conduce paul.saunders@conduce.net questions

MRO software in the future

augmented reality

metadata tagging

socialisation of data

more cloud based software

the semantic web

easier integration device specific applications

more mobility less features

lighter weight software

less bloated software

shorter development life cycles

XaaS function specific software

web 3.0

enterprise 2.0

open source

social media generation become users

hardware no longer matters

geo-location everything

service oriented architecture

@conduce paul.saunders@conduce.net questions

MRO software in the future

@conduce paul.saunders@conduce.net questions

MRO software in the future

@conduce paul.saunders@conduce.net questions

MRO software in the future

@conduce paul.saunders@conduce.net questions

if somebody says to you

‘that is impossible’

@conduce paul.saunders@conduce.net questions

you should understand their statement to mean….

‘according to my very limited experience and narrow understanding of reality, that’s very unlikely’

your questions

more information…

http://blog.conduce.net

http://uxmag.com

REWORK by Jason Fried & David Heinemeir Hansson

The Visual Display of Quantitative Information by Edward Tufte

thanks to http://lostandtaken.com/ for all the background images

http://thinkvitamin.com

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