working practice

Unit 10 Business travel operations

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Aim

By using practical exercises to explain

working practices that are being used by

different business travel agencies and

how these working practices benefit their

clients.

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Learning Objectives

Identify different working practices used

by different business travel agencies

Analyse which kind of working practice is

most appropriate for different types of

business agencies and WHY

Justify the effectiveness of the working

practices being used by different business

travel agencies

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Recap Activity

What is the meaning of Business Travel?

List the four types of business travel

List four types of Business travel agencies

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What is Business Travel Operation

Practices ?

What is business travel working practice :

FCM:

http://www.youtube.com/watch?v=eqnF-

4V4j24

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Task 1

YouTube Clip – FCM A Business Travel

Agent :

write down five products and services

that they offer their Business customers

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Business Travel Agent

Working Practice

Working Practice

Procedures & Selling documentation

:Contract , Assigned personal assistant

Cost –saving techniques :

negotiate better prices

for their clients

Service level agreements: 24/7 phone

contact

Working to the company and

passengers profile

Commission levels and sales tar gets: suppliers such as airlines & hotels

Promotional Scheme : Virgin loyalty card -

flyingco

Global distribution system(GDS

): Galileo,

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Top Business Travel Agents

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100 Top Business Travel

Organisations & Their Business

Agents

Business travel news

http://www.businesstravelnews.com/uplo

adedFiles/Research/2011_CT100.pdf

http://businesstravelnews.texterity.com/b

usinesstravelnews/20120924#pg12

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Example :

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American Express

https://businesstravel.americanexpress.co

m/uk/

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Corporate Traveller

Corporate Traveller:

http://www.youtube.com/watch?v=dsHk

0uvpHiM

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Global Distribution System A worldwide computerized reservation network used as a single point of access

for reserving airline seats, hotel rooms, rental cars, and other travel related items

by travel agents, online reservation sites, and large corporations.

The premier global distribution systems are Amadeus, Galileo, Sabre, and

Worldspan. They are owned and operated as joint ventures by major airlines, car rental comopanies, and hotel groups. Also called automated reservation system

(ARS) or computerized reservation system (CRS).

Read more: http://www.businessdictionary.com/definition/Global-Distribution-

System-GDS.html#ixzz2KsBHWTz6

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Task 2- Global Distribution

System

Identify the GDS being used by your

Business Travel Agent ( see examples short

business given)

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Benefits of Business Travel

Working Practice to their Client

http://www.youtube.com/watch?v=4gYy

1tfkD6s

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Task – Group Presentation

Scenario: Dupont is a well know

international company. Dupont

Performance Coating manufacture car

paint for Japanese car manufactures –

Toyota, Honda & Nissan.

Dupont Business Travel include

Corporate Event, Conference & meetings

and incentive travel. Dupont Business

Travel account is worth - $50Million

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Your Task: Group Work

Create a Powerpoint based on Working practices.

Find out

A. Type of Business travel agent

B. Procedures & selling documentation used

C. Global Distribution system

D. Cost-Saving techniques & promotional schemes

E. Decide service level agreements for your client –

Dupont make sure that you relate this to the

company (Dupont) profile

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Groups- Business Travel Agents Group A – American Express

https://businesstravel.americanexpress.com/uk/

Group B- Corporate Traveller

http://www.youtube.com/watch?v=dsHk0uvpHiM

Group C- ETS

http://www.etsworld.com/?gclid=CIiYl_Oox7UCFXDKtAodk

VwA_Q

Group D - Carlson Wagonlit

http://www.carlsonwagonlit.com/en/

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Thinking Point

How does your working practice differ

from other business travel agents

How does your working practice benefit

your client

How effective is your working practice

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DuPont Cheque- $50M

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NIKKI’S LESSON

MOVED

TO EF14