div class=ts-pagebuttonPage 1button div class=ts-image amp-img class=ts-thumb alt=Page 1: Workshop details Dates Tuesday 22 October-Thursday 24 · Apply the 9-step the customer experience journey mapping technique Identify areas of improvement simplification and src=https:reader033vdocumentinreader033viewer20220604015f187127c47711683c22d643html5thumbnails1jpg width=142 height=106 layout=responsive amp-img divdiv