workshop title:

Combined CAUDIT/CAUL/ACODE e- Literacy Workshop – 5-May-03, Adelaide "e-Literacy - It's Time to Place a Peg in the Ground!“

Workshop title:

• Experience developing an IT literacy needs matrix – what can we learn from this?

Christine Walker, IT Training Manager,

Monash University

christine.walker@its.monash.edu.au

IT Skills Matrix - lessons learned:

• Career Development and Performance Management are the drivers to success

• Collaborative approach is necessary - >Human Resources staff > training staff - all faculties > IT professionals – technical skills requirements > Library/Information Literacy professionals > Course advisers > IT Help Desks

• Blended approach to cater for all skills levels and learning needs

Critical Success Factors

• Skills Matrix as a training initiative is aligned to University IT Strategic Plan

• Ensure corporate governance and support University-wide

• IT Training Steering Committee and • Skills Matrix Working Party representative of key

stake holders• Collaborate and consult, review often• Staged implementation plan

Define Scope

• Assumption: all staff, regardless of their position, depend on IT services to some extent as part of their employment.

• IT Skills Matrix Stage 1:• Identifies core skills categories which are

relevant to ALL staff“… to work effectively and efficiently within the Monash environment…”> Generic not role specific

• Consider range of variables throughout Faculties for staff roles and responsibilities> Target Lowest Common Denominator

Scope continued…

• Skills Matrix has a role in Staff Development and HR Induction programs

• supports application and recruiting process for new staff

• charts individual learning pathways at staff performance review

• benchmarks basic IT skills requirements• Aims to raise individual confidence, increase

productively levels, support career development

Three core categories identified

1. General Computing - using a computer, managing files, printing documents

2. Communications - use of my. monash portal, email, calendar, voicemail services and the Internet

3. Document management- basic word processing, simple spreadsheets, presentations - prioritized as Level 1,2 and 3

Training Needs Analysis

• What do I need to learn?• Self paced, online Pre test and Assessment tool

multiple choice quizzes, not compulsory• How do I want to learn?• Wide range of training resources accommodate

different learning styles, budget, location:Online self paced interactive tutorialsFull text online manaulsFace to face instructor led sessionsReference manuals – online and printRecommended reading – Library

catalogue references, videos, bookshop titles

Skills Matrix - Three step process

Step 1: check the Core Categories definition of skills to work efficiently within the Monash environment and relative to your role.

Step 2: assess your current IT skills using the Pre test and Assessment online tool consisting of multiple-choice quizzes

Step 3: plan your individual training program, selecting from the range of Training Resources provided. Collaborate with your manager at Performance Appraisal for individual career development

Positioning

• The IT Skills Matrix as a Training and Career Development Resource

> must be strategically positioned

> readily accessible

> part of Staff Induction programme

>integrated with LMS training, Library Information Literacy programmes

> 24 x 7 access via my.monash portal Training Channel, links to strategic locations

• Promote for high degree of dependancy• Dynamic resource – regularly updated, not static

Stage 2: Role specific skills matrix

• Library - Information Literacy programme• Finance - SAP for assets management, accounts payable• Student Administration - Syllabus Plus, Callista systems• Content Management System - applies to Web authors, editors / approvers• Learning Management System - Web Ct workshops for academics and administrators. Web Ct User Group, links to Computer skills training

Stage 3: Technical skills matrix

• Network, Desktop Support, Help Desk, Customer Service staff

• incorporates Core Categories – e.g. Communications skills

• supports Standard Operating Environment• links to external vendor programmes –

preferred suppliers

Stage 4: Student specific skills matrix

• Enhances the academic experience• Promoted at enrolment – Resources cd rom• Course advisers, lecturers encourage basic

computing skills • Undergraduates, Mature Age students• 3 Core Skills Categories apply • Free training resources - Monash Learningfast

TeachMe links to individual tasks• online manuals in pdf,• ICDL Pilot Programme currently underway• Recommended reading, Bookshop titles

Time to implement !!!

Let’s start by telling each other what we are

doing to develop IT Literacy standards.