wsqa pepd mentor training session 1: mentoring role and responsibilities
Post on 16-Dec-2015
219 Views
Preview:
TRANSCRIPT
WSQA PEPD Mentor Training
Session 1:Mentoring role and responsibilities
WSQA PEPD Mentor: Session 1 2
Course overview
PEPD Welcome- role and time commitment
Session 1: Introduction to WSQA Mentoring role and responsibilities
Session 2: Mentoring at site visit
WSQA PEPD Mentor: Session 1 3
First things first!
THANK YOU! WSQA’s mission: Improving the way we
live, learn, and work in Washington by helping organizations improve through the use of the Baldrige Criteria for Performance Excellence
WSQA PEPD Mentor: Session 1 4
Session 1 Objectives1. WSQA Overview
2. Ethics Review
3. PEPD Time commitment
4. PEPD Roles and Responsibilities
5. Lite and Full Examination Process Review
WSQA PEPD Mentor: Session 1 5
Introductions
Name, organization, what you do Questions and expectations? What do you like to do when
you’re not working?
1. WSQA organization overview
WSQA PEPD Mentor: Session 1 7
What is WSQA?
Created by State law to: Promote excellence Recognize achievement Educate and train
Patterned after the Baldrige National Quality Award
Awards presented annually by the Governor Awarded to private, public, and not-for-
profit organizations in manufacturing, service, education, and healthcare
WSQA PEPD Mentor: Session 1 8
What is WSQA?
WSQA is a 501(c)(3) nonprofit organization supported by Corporate donations Individual memberships Workshop, collaborative and conference fees Many (many, many!) volunteer hours
WSQA PEPD Mentor: Session 1 9
Who is WSQA?
Examiners Lite Assessment Full Assessment Certification follows assessment
Senior Examiners Level 3 Team Leads Scorebook Editors
Panel of Examiner & Process Development (PEPD) Mentors
Panel of Judges Board of Directors Advisory Panel Executive Director and support team
WSQA PEPD Mentor: Session 1
WSQA Primary Differences from National
Focus on helping organizations improve Offer both Lite and Full applications Provide levels of recognition for Full
applications Offer Executive Briefings
Clarify comments Provide insight on methods of
improvement if asked Organizational structure
10
WSQA PEPD Mentor: Session 1
Process Primary Differences w/ National
Do not have the administrative staff
Utilize software All applicants go through
consensus. Some full applicants go to site visit.
11
WSQA PEPD Mentor: Session 1
2. WSQA Ethics Review
Ethics Statement Software usage included in ethics Conflict of Interest form and
statement
12
WSQA PEPD Mentor: Session 1 13
Conflict of interest issues
WSQA seeks to avoid conflict of interest to protect process integrity
Conflicts are frequent! First step in assignment process:
determine any conflicts
WSQA PEPD Mentor: Session 1
3. PEPD Time Commitments Monthly meeting 1 ½ hour Lite team mentoring Quarterly
E-mails ½ hour Review examiner inputs stage 1- 1.5 hour Follow up with team members- .5-1hour Review consensus comments- 2 hours Consensus meeting 4-6 hoursTOTAL 10 hours for lite process
Team involvement 1-2 hours /month (optional)TOTAL TIME COMMITMENT: 4- 6 hours/month
14
WSQA PEPD Mentor: Session 1
4. PEPD Roles & Responsibilities
Process Ethics Process Integrity- Team follows
process Process Completion Examiner growth- Mentoring Process Improvement
Monthly meetings Examiner training input Process improvement input
15
WSQA PEPD Mentor: Session 1 16
Mentor roles and responsibilities: All teams
KEY Responsibilities Ensure assessment process integrity Enhance feedback report value
KEY Roles Information resource Process monitor Coach/mentor to Lead Examiner and
team members
WSQA PEPD Mentor: Session 1 17
Mentor roles and responsibilities: All teams
Information resource: answer team questions on process, criteria, scoring
Process monitor – work with lead, then observe and coach
Team-building approaches and techniques
WSQA PEPD Mentor: Session 1 18
Mentor activities: individual review
(Full) Review category lead/back-up assignments with Team Lead, ensure they’re communicated to the team on time
Team establishes a single Key Factors list Review & provide early feedback to individual
examiners (upon completion of Cat. 1) Worksheets are complete Comments are clear Key Factor selections are appropriate Comments appropriately references the application
WSQA PEPD Mentor: Session 1 19
Mentor activities: consensus
Coordinate consensus Full: work with Lead Lite: work with team Ensure teams are prepared
Ensure traceability from Key Factors to feedback comments
Provide answers, guidance
WSQA PEPD Mentor: Session 1 20
Mentor activities: consensus
FULL: Monitor consensus process Participate in phone calls/meetings Ensure traceability from Key Factors to
feedback comments Provide answers, guidance
WSQA PEPD Mentor: Session 1 21
4-stage team-building approach*
Clarify the collective goals Identify those inhibitors that prevent them
from reaching their goals and remove them
Put in place enablers that assist them Measure and monitor progress, to ensure
the goals are achieved
* From http://www.teamtechnology.co.uk/tt/t-articl/tb-basic.htm
WSQA PEPD Mentor: Session 1
PEPD Taskforce Groups
Examiner Training Process Review Governance Repeat Applicant Process
22
WSQA PEPD Mentor: Session 1
5. WSQA Full and Lite Process
Comparison Table- website
http://www.wsqa.net/criteria.php
Time Table – website
23
WSQA PEPD Mentor: Session 1
Lite Differences Use only first 4 scoring bands Scoring by category (not item) Uses a subset of full criteria questions Do not use key themes Goes through Consensus, does not go to
site visit 2-3 examiners per team (often entry level
examiners) No Team Lead since there are only 3
examiners.
24
WSQA PEPD Mentor: Session 1
Stages of the Lite Process
No
Receive applications
Stage 1:Independent Review
Individual Scorebooks
Stage 2:Consensus Review
Consensus Scorebook
Lite or Fullapplication?
Selected forsite visit?
Full
Judges recommend award level to WSQA Board
Lite
Stage 3:Site Visit
Yes
Feedback report
Executive Briefing
WSQA Symposium & Awards Ceremony
Final product
Editor updates
scorebook
Lead & Mentor meet with Judges Panel
WSQA updates
scorebook
Lead & Mentor meet with
Judges Panel
Consensus Scorebook
Site visit scorebook
WSQA PEPD Mentor: Session 1 26
Preparing for independent review
Read the criteria Read the application Familiarize yourself with the online tool
Site: http://www.shawresources.com/ Login information in email from WSQA Training at
https://cc.readytalk.com/play?id=o6d1b4j9 (part 1) and https://cc.readytalk.com/play?id=gc87umbs (part 2)
Check in with Team Lead on Key Factors and after entering category 1 and associated results
WSQA PEPD Mentor: Session 1
6. Examiner Software
Down load manual and webinar from our website:
http://www.wsqa.net/Extimetable.php
Log on to Examiner software at:https://www.shawresources.com/
pea2007
27
WSQA PEPD Mentor: Session 1 28
THANK YOU!!
Your support and participation as Examiners helps us all by
helping WSQA fulfill its mission!
top related