calls

Red X on my norton icon ilu1960@verizon.net G737F8YJGP87 JPVB9PTK7VVTQV4Y7X236KYCY Norton Internet Security

Took permission for RA Guided the cx for RA Successfully took RA Tried to fix by clicking the fix button The program gets loop and the red x is still there Ran NPE Ran NRT Downloaded, installed and activated N360 5.0 on cx computer Activated, configured and ran backup Ran live update Issue resolved. SFDC-00741279 *********************************************************** Unable to connect to internet rhawarny@yahoo.com KBGX23TH8BQB JMRDDCCHG6KDHC9F2GPMGRWJ3 Norton Internet Security

Guided the cx to start the computer using safe mode with networking Unable to connect to internet Guided the cx to remove norton from computer and try to connect to internet unable to connect to internet Advised the cx to contact ISP and get back to us atonce the issue is resolved. SFDC-00741297 *********************************************************** Unable to download and install norton philotero@hotmail.com PKT94F2XT7QK TXPW92QB72JT7HW73KRCYB4PY Norton 360

Took permission for RA Guided the cx for RA Successfully took RA Identified older version of Norton is installed on the cx computer Ran NRT Restarted the computer Downloaded, installed and activated N360 5.0 on cx computer Activated, configured and ran backup Ran live update Issue resolved. SFDC-00741306 *********************************************************** Refund william mercedescarvajal@aol.com NP14187354 Product Key Serial No No refund : : TK3W4QBTF6BFVGCT3CHGQJH84 HGTTR7JRKXH3

SFDC-00741339 *********************************************************** I bought Norton and it is not installed on my computer dbwik501@aol.com Product Key Serial No : : VFP28RPT74W6JTMP9CD48DKCQ XJPJB87DKGYT

Norton is not installed Blue screen issue Referred to computer vendor SFDC-00741389 *********************************************************** billiem@ptd.net - Callback scheduled Native american SFDC-00739361 *********************************************************** Unable to download and install norton samer_toma89@yahoo.com Product Key Serial No NP115732274 : : JWKPTGV39VY4YBC72CHW6F6WJ C7FH38M9D3TB

Took permission for RA Guided the cx for RA Successfully took RA Identified older version of Norton is installed on the cx computer Ran NRT Restarted the computer Downloaded, installed and activated N360 5.0 on cx computer Activated, configured and ran backup Ran live update Issue resolved. SFDC-00741402 *********************************************************** unable to access my nortonaccount dacollard@gmail.com XFJKDH2D4PJX JTW4QH2TGH62WC6WGTF2BW9Q7 Norton Internet Security

Guided the cx to retrieve temporary password Guided the cx to reset password using norton account Issue resolved. SFDC-00741416 *********************************************************** sandy.matsumura@pacbell.net - Callback scheduled Native american SFDC-00740566 *********************************************************** Transfer the subscription days to NAV

scott_t_brittain@yahoo.com RYQD33PFRFKK XCGC3H7VYHY7 JVRBC29WF9Q4HPFDP6GD626KR VMWM9DV2G7PDTXCP99CR96H94 Norton Internet Security Norton AntiVirus

upon cx request transferred the 369 days from NIS to NAV Disabled NIS using LC COST Issue resolved. SFDC-00741438 *********************************************************** 685726867 04:06 59s 1-408-261-9043 - Ghost call ***********************************************************

Unable to download and install norton bradleymic@aol.com HK368GRWB93Q T8BPVP2PW2MF6Q3299XRCBHFX Norton 360

Took permission for RA Guided the cx for RA Successfully took RA Identified older version of Norton is installed on the cx computer Ran NRT Restarted the computer Downloaded, installed and activated N360 5.0 on cx computer Activated, configured and ran backup Ran live update Issue resolved. SFDC-00707233 ******************************************************************* Disable autorenewal erickrueger7@msn.com P4T6GWFPFXYY JPYFHQB3FT63B26BW2C796YT2 Norton Internet Security

cx wanted to disable the autorenewal Upon cx approval disabled the autorenewal

Issue resolved SFDC-00707276 ******************************************************************* Unable to download and install norton from Comcast marklauger@msn.com Took permission for RA Guided the cx for RA Successfully took RA Identified older version of Norton is installed on the cx computer Ran NRT Restarted the computer Downloaded, installed and activated Norton Security Suite on cx computer Ran live update Issue resolved. SFDC-00707548 ******************************************************************* 683835351 1-607-257-3300 - Ghost call noemail@chennai.symantec.com CLF: Chat/Phone session was picked up with no customer on the line SFDC-00707803 ******************************************************************* re-install norton on computer jailermoon2@yahoo.com GW4Y2JYJJYC3 TGTCFQDHV44RFQDG99PQ2KTYP Norton 360

Took permission for RA Guided the cx for RA Successfully took RA Identified older version of Norton is installed on the cx computer Ran NRT Restarted the computer Downloaded, installed and activated N360 5.0 on cx computer Activated, configured and ran backup Ran live update Issue resolved. SFDC-00708336 ******************************************************************* re-install norton 360 on computer bobby_reville@yahoo.com XKJ9JPKY7CFX T6V7GCGTGCTB26Q8VR9366TPD Norton 360 Premier Edition

Took permission for RA Guided the cx for RA Successfully took RA Identified older version of Norton is installed on the cx computer Ran NRT Restarted the computer Downloaded, installed and activated N360 5.0 Premier Edition on cx computer Activated, configured and ran backup Ran live update Issue resolved. SFDC-00708370 ******************************************************************* Unable to download and install norton

lrezentes@att.net XHCRFMVVRQTW VRV6MFG7WRJTGY3KM8DX4P8J7 Norton AntiVirus

Took permission for RA Guided the cx for RA Successfully took RA Identified older version of Norton is installed on the cx computer Ran NRT Restarted the computer Downloaded, installed and activated NAV 2012 on cx computer Ran live update Issue resolved. SFDC-00708783 ******************************************************************* 681486200 1-972-479-9898 -Ghost call noemail@chennai.symantec.com CLF: Chat/Phone session was picked up with no customer on the line SFDC-00709249 ******************************************************************* 681777562 1-401-822-4487 -Ghost call noemail@chennai.symantec.com CLF: Chat/Phone session was picked up with no customer on the line ******************************************************************* Wanted to update my credit card details rrsawa@telus.net P97JMT9QHKWJ J7PFDMCJG8KJBV6KDTBBDHKM9 Norton Internet Security

Took permission for RA Guided the cx for RA Successfully took RA Identified older version of Norton is installed on the cx computer Ran NRT Restarted the computer Downloaded, installed and activated NIS 2012 on cx computer Ran live update Issue resolved. SFDC-00709896 ******************************************************************* Unable to download and install norton sherrysans@aol.com FJ3RTBXKPFD2 JDCC4Y8R49JDX8MPYVV8V2K2H Norton Internet Security

Took permission for RA Guided the cx for RA Successfully took RA Identified older version of Norton is installed on the cx computer Ran NRT Restarted the computer Downloaded, installed and activated NIS 2012 on cx computer Ran live update Issue resolved. SFDC-00710775 *******************************************************************

Getting error code 3040, 20011 on N360 5.0 zildwboy@comcast.net XK6QRC3KCVP2 TGV8BWGX72WF26P8FGRQCBRX8 Norton 360

Took permission for RA Guided the cx for RA Successfully took RA Identified older version of Norton is installed on the cx computer Ran NRT Restarted the computer Downloaded, installed and activated N360 5.0 Premier Edition on cx computer Activated, configured and ran backup Ran live update Issue resolved. SFDC-00711871 ******************************************************************* 00700092 6817798911-212-694-5552 noemail@chennai.symantec.com CLF: Chat/Phone session was picked up with no customer on the line ******************************************************************* 6845572871-954-892-1816 noemail@chennai.symantec.com CLF: Chat/Phone session was picked up with no customer on the line ******************************************************************* My computer is very slow cdbenson9@aol.com WKBDFG9WRRK6 TJC2TMRGFC7FMY8MDTWB8PQP7 Norton 360

Identified that Norton Security Scan, NIS and N360 is installed Also Mcafee is also installed Upon cx confirmation removed NSS, NIS and mcafee. Issue resolved. SFDC-00711909 ******************************************************************* Guidance to install norton on another computer rcmolter@gmail.com XJ6KHYFCM68P J7W7V4CCB8PQYKT6RK7KC3MYG Norton Internet Security

SFDC-00712091 ******************************************************************* Norton error 8506, 422 evnilov@gmail.com XKKRXM26GCFX JF9CJ3TDG693HB4KMMKCR9MK4 Norton Internet Security

Took permission for RA Guided the cx for RA Successfully took RA Identified Norton Management installed on cx computer Ran NRT

Downloaded, installed and activated NIS 2012 on cx computer Ran live update Issue resolved. SFDC-00712536 ******************************************************************* 685006589 1-917-593-8769 ******************************************************************* re-install norton on computer tarscocatblue@yahoo.com XHV6R43CG9V6 T3RWK4HT4DX99G68WD4MCDF4V Norton 360

Took permission for RA Guided the cx for RA Successfully took RA Identified older version of Norton is installed on the cx computer Ran NRT Restarted the computer Downloaded, installed and activated N360 5.0 on cx computer Activated, configured and ran backup Ran live update Issue resolved. SFDC-00712830 *******************************************************************

Norton shows expired and would want to renew wsiegfried@carolina.rr.com TWR8TKDKCHKC JG279MVWGVYCTBYJ39MM4JBQ7 Norton Internet Security

Order Number : NP115592457 Took permission for RA Guided the cx for RA Successfully took RA Upon cx permission renewed NIS 2012 from my end Updated NIS 2012 Ran live update Issue resolved. SFDC-00687343 ******************************************************************* Unable to download and install norton cjmar@shaw.ca HGCYMJXY8G94 T73X864YVWX63M9H3CC2WFTMJ Norton 360

Took permission for RA Guided the cx for RA Successfully took RA Identified older version of Norton is installed on the cx computer Ran NRT Restarted the computer Downloaded, installed and activated N360 5.0 on cx computer Activated, configured and ran backup Ran live update Issue resolved. SFDC-00687609 ******************************************************************* Unable to download and install norton home@sharkeys.com P96C2DF7J27F TYRPBX3GGQVQGJTMCV4TK22JT Norton 360

Took permission for RA Guided the cx for RA Successfully took RA Identified older version of Norton is installed on the cx computer Ran NRT Restarted the computer Downloaded, installed and activated N360 5.0 on cx computer Activated, configured and ran backup Ran live update Issue resolved. SFDC-00687734 ******************************************************************* Cx wanted to switch to NIS instead of NAV dlutoft@q.com JQG8BQWX7THP JJ2YHQJD9T4KGYYQ7TGPY92PH Norton Internet Security

cx informed that he has purchased NAV disc from a retail outlet Now he wanted to switch to NIS instead of NAV Advised the cx to return the NAV disc to the retail outlet and buy it online usi ng buy.norton.com Cx accepted Issue resolved. SFDC-00688269

******************************************************************* Unable to download and install norton mcwhinnielauren@hotmail.com NP115081118 DCYRMHFTCJW3FTR6YFX 6XFGMCMQGJV4 T28YDBTCCMQJH3DGFYFB39X9B

Norton 360

Took permission for RA Guided the cx for RA Successfully took RA Identified older version of Norton is installed on the cx computer Ran NRT Restarted the computer Downloaded, installed and activated N360 5.0 on cx computer Activated, configured and ran backup Ran live update Issue resolved. SFDC-00688279 ******************************************************************* Norton is blocking my Tradestation richdineen@yahoo.com C2TP7332DGCB JDG8F4DFGRFTHC6YMYY39QDHQ Norton Internet Security

Took permission for RA Guided the cx for RA Successfully took RA Added the application to Smart Firewall and turned it to allowed Issue resolved. SFDC-00688461 ******************************************************************* Guidance to install norton on another computer townsendchristopher99@yahoo.com XKPJR6FMX896 J28VH6QTV4M7W3WWYFXWJF22B Norton Internet Security

Took permission for RA Guided the cx for RA Successfully took RA Identified older version of Norton is installed on the cx computer Ran NRT Restarted the computer Downloaded, installed and activated NIS 2012 on cx computer Ran live update Issue resolved. SFDC-00688646 ******************************************************************* Unable to download and install norton fsilismassage@hotmail.com 3WWB9M7JX3RH TCKVH2KTG7KX3P6GXRCD4BQPD Norton 360

Took permission for RA Guided the cx for RA Successfully took RA

Identified older version of Norton is installed on the cx computer Ran NRT Restarted the computer Downloaded, installed and activated N360 5.0 on cx computer Activated, configured and ran backup Ran live update Issue resolved. SFDC-00689103 ******************************************************************* Unable to download and install norton barbaraoo2002@aol.com 681458349 1-210-651-0769 2102884806 WBDBPT9D7CFQ JJ6CKG47V3FPT3FRD32JKKV6Q Norton Internet Security

Took permission for RA Guided the cx for RA Successfully took RA Identified older version of Norton is installed on the cx computer Ran NRT Restarted the computer Downloaded, installed and activated NIS 2012 on cx computer Ran live update Issue resolved. ******************************************************************* unable to access norton 8504,104 684104946 1-440-647-0962 ******************************************************************* Unable to download and install norton samsboatdock@bellsouth.net TRXPCF7J2C3B NP115607022 dial-up ******************************************************************* Process refund for automatic renewal chdufour@comcast.net VAB83466076 US$69.99 TXK448VR9JMF VKQJBJ9W6BYQYRQ7KGJHJ39JG Norton AntiVirus

T7VW9JB4DD6XJXV4XTV24HC2J

Norton 360

******************************************************************* Problem with N360 Premier Edition 5013.3 ******************************************************************* jebprg1@consolidated.net

WXJ8DW4WQPYQ

JHRHHYKJFFBVX7JTXR8MFBD3G

Norton Internet Security

Unable to download and install norton vivian51@peoplepc.com GQFVKYTXGV7V TC9BJ8HMW2MD9YGFM2DMCJQ6M Norton 360

Took permission for RA Guided the cx for RA Successfully took RA Identified older version of Norton is installed on the cx computer Ran NRT Restarted the computer Downloaded, installed and activated N360 5.0 on cx computer Activated, configured and ran backup Ran live update Issue resolved. SFDC-00680552 ******************************************************************* My Norton is not showing subscriptions days correctly thc2rdg@aol.com 64R9999672H7 VT8H22PVT77GBWTXXF7X8YYXT Norton AntiVirus

Took permission for RA Guided the cx for RA Successfully took RA Identified older version of Norton is installed on the cx computer Ran NRT Restarted the computer Downloaded, installed and activated NAV 2012 on cx computer Ran live update Issue resolved. SFDC-00680921 ******************************************************************* Refund needs to be processed as my computer is not compatible losborregos@grandecom.net TM2XPDR23Q7Y JG7HBMFY44MF2G6DBJJH2WB7Q Norton Internet Security

NP115242283 Cx informed that his computer is having low memory and unable to install norton Processed refund for USD 85.49 SFDC-00680943 ******************************************************************* Norton shows expired and would want to renew

patrick_rhodes26@yahoo.com P2QKG278C66K TRDXJB4C4GJKDBR3DQ49HBXGK Norton 360 Premier Edition

Order Number : NP28875974 Took permission for RA Guided the cx for RA Successfully took RA Upon cx permission renewed N360 Premier Edition from my end Updated N360 Premier Edition Ran live update Issue resolved. SFDC-00680958 ******************************************************************* Unable to connect to games website 681450066 1-631-732-4017 - Ghost call ******************************************************************* Want to remove norton from my computer george@georgestephens.com WMWJ9H7K8YX7 V44V7DC66R7J4KKTYB6CXPGYF Norton AntiVirus

Tried to take RA Unable to take RA Guided the cx to download NRT and run the program on the computer that cx wants to remove Norton Issue resolved SFDC-00683846 ******************************************************************* Getting popups from norton sjone2000@hotmail.com X6HF4PBMC89 TQTV9PF6CMV2J2PGH9DKJM923 Norton 360

Took permission for RA Guided the cx for RA Successfully took RA Identified older version of Norton is installed on the cx computer Ran NRT Restarted the computer Downloaded, installed and activated N360 5.0 on cx computer Activated, configured and ran backup Ran live update Issue resolved. SFDC-00683855 ******************************************************************* 683123371 1-905-508-5572 tues09wicks@yahoo.ca ******************************************************************* Want to remove norton from my computer donnyetta18@yahoo.com

cball1981@hotmail.com SFDC-00683866 ******************************************************************* 681285347 1-617-846-7875 - ghost call ******************************************************************* Unable to download and install norton housekeeper2@yahoo.com DWGDWGPD39W4 TKH9FGH874CP9G23F3K8M7CTX Norton 360 Premier Edition

Took permission for RA Guided the cx for RA Successfully took RA Upon cx permission renewed N360 Premier Edition from my end Updated N360 Premier Edition Ran live update Issue resolved. SFDC-00683878 ******************************************************************* Unable to download and install norton datemtor2002@yahoo.com XKBFDQD9YGRH JF37Y2Y4GKWWJFXQHTPMDCGPM Norton Internet Security

Took permission for RA Guided the cx for RA Successfully took RA Identified older version of Norton is installed on the cx computer Ran NRT Restarted the computer Downloaded, installed and activated NIS 2012 on cx computer Ran live update Issue resolved. SFDC-00683898 ******************************************************************* Unable to download and install norton bighouseprod@yahoo.com YPQTVJPHYM3D TKDVP4BQFDWTKDJM48JPWHM8K Norton 360 Premier Edition

Took permission for RA Guided the cx for RA Successfully took RA Upon cx permission renewed N360 Premier Edition from my end Updated N360 Premier Edition Ran live update Issue resolved. SFDC-00683915 ******************************************************************* My Norton is not showing subscriptions days correctly samuelsjd1972@gmail.com Order Number : NP28878240 XJDPPXBGDRJ7 TVB69YGGGYBFYRWYWCCTM96VW Norton 360

Took permission for RA Guided the cx for RA Successfully took RA Identified older version of Norton is installed on the cx computer Ran NRT Restarted the computer Downloaded, installed and activated N360 5.0 on cx computer Activated, configured and ran backup Ran live update Issue resolved. SFDC-00683925 ******************************************************************* Unable to download and install norton olidsky@gmail.com ******************************************************************* Unable to download and install norton tjcancilla@cox.net 2YF4G48JBB6P TFJJYFHGWPTR7TJ4GV4P3CQMV Norton 360

Took permission for RA Guided the cx for RA Successfully took RA Identified older version of Norton is installed on the cx computer Ran NRT Restarted the computer Downloaded, installed and activated N360 5.0 on cx computer Activated, configured and ran backup Ran live update Issue resolved. SFDC-00683934 ******************************************************************* lgeeleger@tampabay.rr.com

Renew my norton marcarm72@msn.com

MWVHGYMXKKVX

VH8CDK7G7MH84P7PV4DPPXDQQ

Norton AntiVirus

Order Number : NP115386059 Took permission for RA Guided the cx for RA Successfully took RA Upon cx permission renewed NAV from my end Updated NAV to Version 2012 Ran live update Issue resolved. SFDC-00618923 ******************************************************************* Want to install the Norton Toolbar porteee@bellsouth.net KDM3R2KGB97K TC2RR2D3F83Q8RWMCB2KC2VTJ Norton 360

Took permission for RA Guided the cx for RA Successfully took RA Enabled Norton Toolbar Issue resolved. SFDC-00619105 ******************************************************************* 679877293 1-623-217-8870 - Enterprise support provided the support number 18003420652 ******************************************************************* I did not receive my order number but i am charged for norton mdaluv@hotmail.com VK69BXWJDXDT THVFD6RXD69BC838DHRFX9RG9 Norton 360

Took permission for RA Guided the cx for RA Successfully took RA Identified older version of Norton is installed on the cx computer Ran NRT Restarted the computer Downloaded, installed and activated N360 5.0 on cx computer Activated, configured and ran backup Ran live update Issue resolved. SFDC-00621752 ******************************************************************* Unable to download and install norton cshewfelt101@hotmail.com 29FVQQ6KCQCV TJ43QT2H4K7XBQG3GBMM2XKFV Norton 360

Took permission for RA Guided the cx for RA Successfully took RA Identified older version of Norton is installed on the cx computer Ran NRT Restarted the computer Downloaded, installed and activated N360 5.0 on cx computer Activated, configured and ran backup

Ran live update Issue resolved. SFDC-00621760 ******************************************************************* Re-install norton on my computer deniser1963@yahoo.com HCH9PP8MRK9M TCMW97JP7QTMWYYB3BXGY6CMJ Norton 360

Took permission for RA Guided the cx for RA Successfully took RA Identified older version of Norton is installed on the cx computer Ran NRT Restarted the computer Downloaded, installed and activated N360 5.0 on cx computer Activated, configured and ran backup Ran live update Issue resolved. SFDC-00621766 ******************************************************************* Cannot complete activation for norton mligieza@yahoo.com 7CG2HPX4GTY7 TP3GG3F2F49PMYCV73KPX4VMH Norton 360

Took permission for RA Guided the cx for RA Successfully took RA Identified older version of Norton is installed on the cx computer Ran NRT Restarted the computer Downloaded, installed and activated N360 5.0 on cx computer Activated, configured and ran backup Ran live update Issue resolved. SFDC-00621774 ******************************************************************* Unable to connect to internet lizzlopezz55@yahoo.com P96YRTTJ7KGF J6TWTYDGHY4MTC733RBM4JD8C Norton Internet Security

Guided the cx to start the computer using safe mode with networking Unable to connect to internet Guided the cx to remove norton from computer and try to connect to internet unable to connect to internet Advised the cx to contact ISP and get back to us atonce the issue is resolved. SFDC-00621818 ******************************************************************* My Norton is not showing subscriptions days correctly c_tedeschi@yahoo.com HKKTBT2RYCVT V2HMY7GK66FFXQMCRBR92G2J4 Norton AntiVirus

Took permission for RA

Guided the cx for RA Successfully took RA Identified older version of Norton is installed on the cx computer Ran NRT Restarted the computer Downloaded, installed and activated NAV 2012 on cx computer Ran live update Issue resolved. SFDC-00621826 ******************************************************************* Renew my norton jdwnga@bellsouth.net JWKF7D9YMTMP T3VTPCPPF86TYMTKHGKHKFY6W Norton 360

Order Number : NP115391646 Took permission for RA Guided the cx for RA Successfully took RA Identified older version of Norton is installed on the cx computer Ran NRT Restarted the computer Downloaded, installed and activated N360 5.0 on cx computer Activated, configured and ran backup Ran live update Issue resolved. SFDC-00621836 ******************************************************************* Install and activate norton on my computer suehsalyers@aol.com PKXR3F9YX7QK TDJRY9DRBHF2BCXHP3XH83T2Q Norton 360 Premier Edition

Took permission for RA Guided the cx for RA Successfully took RA Identified older version of Norton is installed on the cx computer Ran NRT Restarted the computer Downloaded, installed and activated N360 5.0 Premier Edition on cx computer Activated, configured and ran backup Ran live update Issue resolved. SFDC-00621846 ******************************************************************* Install and activate norton on my computer jmac7915@aol.com XKD7JTCYVFGY TDX66CGDJYRDQ7TY3RY22BV9Q Norton 360 Premier Edition

Took permission for RA Guided the cx for RA Successfully took RA Identified older version of Norton is installed on the cx computer Ran NRT Restarted the computer

Downloaded, installed and activated N360 5.0 Premier Edition on cx computer Activated, configured and ran backup Ran live update Issue resolved. SFDC-00621860 ******************************************************************* Norton gives error 3043,1 toddsim@hotmail.com 9JVQ387XYBCJ JTDMTW79HV7GKWHC9C3P3Y74H Norton Internet Security

Took permission for RA Guided the cx for RA Successfully took RA Identified older version of Norton is installed on the cx computer Ran NRT Restarted the computer Downloaded, installed and activated NIS 2012 on cx computer Ran live update Issue resolved. SFDC-00621867 ******************************************************************* Renew my norton maztalez@gmail.com Product Key : T3B7KP83CWMX9TCKBXMBQPCWV Serial No : WTDV6W8VKJJ8 Norton 360 Version 5.0 Order Number : NP115394718 Took permission for RA Guided the cx for RA Successfully took RA Identified older version of Norton is installed on the cx computer Ran NRT Restarted the computer Downloaded, installed and activated N360 5.0 on cx computer Activated, configured and ran backup Ran live update Issue resolved. SFDC-00621883 ******************************************************************* Norton gives error 3047,53 kess.connelly@yahoo.com HK4C2YT9G9HR TFGCFCHTG74MCJ3W6KJCWPH22 Norton 360

Took permission for RA Guided the cx for RA Successfully took RA Identified older version of Norton is installed on the cx computer Ran NRT Restarted the computer Downloaded, installed and activated N360 5.0 on cx computer Activated, configured and ran backup Ran live update Issue resolved.

SFDC-00621894 ******************************************************************* 676798694 1-702-427-8278 - Ghost call ******************************************************************* 676798734 1-267-614-3741 - Ghost call - 3 ******************************************************************* Red X on my norton icon spezzoli@msn.com P93R8QQCJWY6 TCHKD3C9G4HKD2DP4TCDT6PTH Norton 360

Took permission for RA Guided the cx for RA Successfully took RA Tried to fix by clicking the fix button The program gets loop and the red x is still there Ran NPE Ran NRT Downloaded, installed and activated N360 5.0 on cx computer Activated, configured and ran backup Ran live update Issue resolved. SFDC-00622258 ******************************************************************* Unable to connect to internet leslierlynch@charter.net P7T46GXBVYYT TM39C96KFVP6DQM3CCH2XFHVC Norton 360

Guided the cx to start the computer using safe mode with networking Unable to connect to internet Guided the cx to remove norton from computer and try to connect to internet unable to connect to internet Advised the cx to contact ISP and get back to us atonce the issue is resolved. SFDC-00622415 *******************************************************************