xdel singapore – same day delivery courier …...xdel online –track delivery jobs47 search and...

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One System

With Real Time Visibility

Across Multiple Touchpoints

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Users

Customer Service officer

logs in the order into

XDel Order System

Basic Information required• User name & Department• Service Requested• Type of shipment (Doc/Parcel)• Pickup location postal code & details• Delivery location postal code & details• Pickup ready timing• Lunch time to avoid?• Consignment Note Number (if any)• Reference Number (if any)

6376 1838

User print 1 copy of the

Consignment note and tag to

the shipment and place at the

collection point

Courier look for the

Admin staff and collect

shipment from the

Collection Point

Courier deliver

shipment and

update delivery

status

Shipments are

checked into XDel

Hub and re-routed to

different Courier for

onward delivery

Ops Control

EXPRESS

SAMEDAY

from 9.00am by 2.00pm

@10am – Same day by 6pm@3pm – Next day by 6pm

ORDER PLACEMENT CUT OFF TIME

Upon order

acceptance,

email is sent

to the user on

the job details

with the

Consignment

note (PDF)

Operations despatch

Courier to pick up the

Consignment

Courier update pick up

status and return the

shipments to XDel Hub

Shipments are

scanned to the Courier

and out for delivery

Delivery status is emailed to the

User. In the event of a failed

delivery notification, User can

reply to the email notification

directly with new instructions

PROCESS FLOW FOR ORDER PLACEMENT VIA XDEL HOTLINE

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Users

Basic Information required• User name & Password• Service Requested• Type of shipment (Doc/Parcel)• Pickup location postal code & details• Delivery location postal code & details• Pickup ready timing• Lunch time to avoid?• Consignment Note Number (if any)• Reference Number (if any)

User place the

consignment at the

designated collection

point

Courier look for the

Admin staff and collect

shipment from the

Collection Point

Courier deliver

shipment and

update delivery

status

Shipments are

checked into XDel

Hub and re-routed to

different Courier for

onward delivery

Ops Control

EXPRESS

SAMEDAY

from 9.00am by 2.00pm

from 9.00am by 11.00amAfter 11am & before 3pm

ORDER PLACEMENT CUT OFF TIME

Operations despatch

Courier to pick up the

Consignment

Courier update pick up

status and return the

shipments to XDel Hub

Shipments are

scanned to the Courier

and out for delivery

Delivery status is emailed to the

User. In the event of a failed

delivery notification, User can

reply to the email notification

directly with new instructions

PROCESS FLOW FOR ORDER PLACEMENT VIA XDEL ONLINE

User log into XDel Online

and enter the job details and

select the Pick up Ready

time of either 10am or 3pm

User print 1 copy of the

Consignment note and

tag to the Consignment

@10am – Same day by 6pm@3pm – Next day by 6pm

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XDel Online Home Page

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Menu Bar:

• Manage Address Book• Create Delivery Order• Manage Unposted Jobs

and Track Current Jobs• Track International Air

Way Bills• Track inventory in Xdel

warehouseClick here to create new delivery jobs immediately

XDel Online – Menu Bar

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DELIVERY JOBS:

Under the Menu Bar, you can also select the “Create Delivery Orders” as well as Manage Unposted Jobs.

In addition to this, you can also Look at your Job History and also track your posted jobs from the Menu Bar.

MANAGE:

Click on this Menu Bar to change your PASSWORD.

XDel Online – Manage Address Book

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Click to view contacts in alphabetical orders

XDel Online – Manage Address Book

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Choose the number of addresses to be displayed in one page

After selecting the alphabet of contact, refine search by keying the keyword of contact.

Click “ADD” to add a new contact to Address book

XDel Online – Add A New Contact

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POSTAL:

Input the Postal Code of the address to auto populate the address for Block and Street.

Red asterisk * refers to mandatory fields

ADDRESS:

REMEMBER –

Do not forget to key in the unit number to the address if there is one.

SAVE:

Once all the fields are completed, click “SAVE” to proceed to next step

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Contact Person of New Address:

Next, add contact details in order to use the new address.

XDel Online – Add A New Contact

XDel Online – Add A New Contact

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System will prompt that contact number is invalid when the wrong starting digit of the contact number is keyed in.

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XDel Online – Add A New Contact

Click “SAVE” to complete adding the contact to the address book.

Notification of contact successfully added.

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XDel Online – Add Another Contact Person to Same Address

Key in a new contact and click “SAVE” to add more contact person to the same address.

XDel Online – Deleting Contact from Address Book

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Click “button” to deactivate contact from address book. Then click “SAVE” to complete removing the contact.

Notification of contact successfully removed.

XDel Online – Edit Contact

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CONTACT:

Click “EDIT” to make changes to contact.

CONTACT:

Click “EDIT CONTACT” to update or amend contact details then click “SAVE”.

XDel Online – Create Delivery Order

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Click “NEXT” unless you are using another person’s account to key in the job.

XDel Online – Create Delivery Order

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Service Type:

Click on box to select if the job is One-way or Two-way.

XDel Online – Create Delivery Order

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Shipment Type:

Click on box accordingly to select type of shipment.

Shipment Type Definition:

Unsure what is your shipment type? A prompter box with shipment definition will pop up to help you make the right selection.

XDel Online – Create Delivery Order

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Shipment Dimensions:

For delivery of light parcel or parcel, you are required to key in the Length, Width and Height to automatically generate the volumetric weight.

Quantity:

Key in number of parcels to be picked up.

XDel Online – Create Delivery Order

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D/O or Invoice:

Key in D/O or Invoice reference number that is tagged to this job, if any.

XDel Online – Create Delivery Order

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SHIPMENT READY DATE:

Select the date when the shipment is ready to be picked up.

Once date is selected, indicate if there is any lunch hour to avoid picking up shipment

XDel Online – Create Delivery Order

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Shipment Ready Time:

Indicate the time that shipment is ready to be picked up. If there is a lunch hour to be avoided, these timing will automatically be blocked off for selection.

XDel Online – Create Delivery Order

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PICK UP TIME:

Once the various fields for Pick Up are selected, you can proceed to click on “DELIVERY TIME”.

XDel Online – Create Delivery Order

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DELIVERY START DATE:

Select Delivery Date before proceeding to select lunch time avoidance, delivery start time and delivery by time.

XDel Online – Create Delivery Order

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DELIVER BY:

Depending on selection of delivery start date, lunch avoidance and delivery start time, the system will automatically display the deliver by time.

XDel Online – Service Available

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Click on “CONFIRM” button to confirm the service type available for your account.

NOTE: Not all accounts have the services displayed above.

XDel Online – Create Delivery Order (Two-way)

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Refer to steps for “PICK-UP TIME” and “DELIVERY TIME” for One-way order. Once delivery time is completed, click on “RETURN TIME”.

XDel Online – Create Delivery Order (Two-way)

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RETURN:

1. Select Shipment Type2. Input D/0 or Invoice reference tagged to the

return job3. Select

XDel Online – Create Delivery Order (Two-way)

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RETURN:

1. Select Shipment Type2. Input D/0 or Invoice reference tagged

to the return job3. Select “Return Start Date”4. Indicate if there’s lunch hour to avoid5. Select “Return Start Time”6. “Return by” time choices will be

automatically generated 7. Select the “Return by” time

XDel Online – Services Available for Two-way

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Click on “CONFIRM” button to confirm the service type selected for each job that are made available for your account.

NOTE: Not all accounts have the services displayed above.

XDel Online – Create Delivery Order

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Postal:

Key in postal code to auto-populate address.

DON’T FORGETTo key in unit number if there is one

Instructions:

If there’s special instructions to note, please key here. E.g. Look for envelope for ABC Company

DON’T FORGETClick “SAVE” once all fields are completed.

Address Book:

Alternatively, click here to retrieve sender’s information from Address Book.

XDel Online – Create Delivery Order

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Address Book:

Search for recipient by selecting the Alphabet and refine the search by keying in the key word.

Select the intended recipient from the generated list.

XDel Online – Create Delivery Order

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Address Book:

Select the contact person if there are more than one contact person recorded for this delivery address.

DON’T FORGETKey in pick up instructions if any.

DON’T FORGETClick “DELIVERY ADDRESS” to enter address

BACK:

Click here to go back to Service Selection

XDel Online – Create Delivery Order

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Postal:

Key in postal code to auto-populate address.

DON’T FORGETTo key in unit number if there is one

Address Book:

Alternatively, click here to retrieve recipient’s information from Address Book.

XDel Online – Create Delivery Order

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Save A New Contact

If keying in a new contact which will be used frequently in future, you can save this contact into the address book by clicking here.

Delivery Instructions

If there are special instructions for delivery, please key here so delivery success rate is higher.

Don’t Forget

Click “RETURN ADDRESS” to key in address.

XDel Online – Create Delivery Order

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Postal:

Key in postal code to auto-populate address.

DON’T FORGETTo key in unit number if there is one

Address Book:

Alternatively, click here to retrieve recipient’s information from Address Book.

Don’t Forget

Click “NEXT” to complete the delivery order

XDel Online – Create Delivery Order

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1. A summary of the order will be displayed2. Click on the “EDIT” buttons at any section to make

changes3. If the order is correct, simply click “SUBMIT” to confirm

the order.

ONE-WAY TWO-WAY

XDel Online – Create Delivery Order

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A prompter box will pop up to confirm that the order has been submitted successfully.

XDel Online – Create Delivery Order

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1. Print out the consignment note/s and attach to the shipment.2. Hand shipment with consignment note/s to courier messenger during pick up.

XDel Online – Printing Consignment Note

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PRINT CONSIGNMENT NOTE:

Click on the Print Icon to print one copy of the Consignment note and attach to the document or shipment before placing at the designated area.

SAVE CONSIGNMENT NOTE:

Click on the Save Icon to save the Consignment note to your local hard disk for your own reference.

XDel Online – Manage Unposted Jobs

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UNPOSTED JOBS:

Jobs which you have created but have not been posted.

You can choose to Delete (Remove) individual or all unposted jobs.

You can choose to create all the jobs first and then send all the unposted jobs at once.

You can edit the unposted jobs before you post the job.

XDel Online – Manage Unposted Jobs

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UNPOSTED JOBS:

This message will appear if you are deleting an unposted 2-way job.

Deleting any part of the job will cause the entire order to be deleted.

XDel Online – Track Delivery Jobs

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SEARCH AND TRACK POSTED JOBS:

For tracking of posted jobs, you can select by Date Range.

Under Options, you can:

1. Retrieve the Consignment Note to save or reprint.

2. Track the Job status

3. Add Instructions to the Job if it has not been set to DIP status

4. Cancel the Job if it the job is not set to DIP status. For jobs cancelled while in DIP status, a stop shipment charge is imposed.

5. Chat with our Customer Service via VCS

Click on one of the coloured boxes to view only jobs Completed, In Progress or Attempted.

Choose to view jobs by:1. Job number2. Status3. Receiver4. Delivery From or By schedule5. Service Type

XDel Online – Track Delivery Jobs

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Viewing Details of Job

XDel Online – Track Delivery Jobs

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Viewing Job’s Consignment Note

XDel Online – Track Delivery Jobs

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Tracking Job Details

XDel Online – Track Delivery Jobs

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Stop the Job

XDel Online – Track Delivery Jobs (Stop Shipment)

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Shipment Stopped:

Key in reasons for stopping shipment.

Once successfully stopped, a notification box will pop up to confirm.

XDel Online – Track Delivery Jobs

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Chat with XDel Customer Service Agent on Job

VCS available on:Monday to Friday, 9am to 6pm and Saturday, 9am to 1pm

Unless it is a public holiday in Singapore.

XDel Online – Track Delivery Jobs

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Input of new instructions

XDel Online – Track Inventory

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XDel Online – Settings

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Change New Password:

1. Key in old password2. Key in new password3. Confirm new password

Status Codes

STATUS CODE DESCRIPTION

PU Shipment Pickup

DS Shipment Destroyed / Disposed

OK Shipment Completion

RT Returned to Shipper

SS Shipment Stopped

BAD Bad Delivery Address

CAD Closed on Arrival At Delivery Location

ND Not Delivered

NH Not In Office / Home

RD Rejected Delivery

POD Proof Of Delivery

PIP Pick Up In Progress

DIP Delivery In Progress

RG Recall Goods

SCL Self Collected

BAP Bad Pickup Address

CAP Closed On Arrival At Pickup Location

RD04 Wrong Receiving Facility / Address

FP Failed Pickup

STATUS CODE DESCRIPTION

NG No Shipment In Hand

OKP Shipment Completion w/out Proof

IWD-SCH Job Scheduled (Item With Driver)

PNR Pick Up Not Ready

WHSE-OPS Checked In To Warehouse - Ops

WHSE-CCA Checked In To Warehouse - Cust Care

REPICK Pending Reattempt Pick Up

IDA Insufficient Delivery Address

SSCL Customer Scheduled Self-Collect

RCL Item Recall - Undelivered

WHSE-PSCH Pending Scheduling

WHSE-SCHED Customer Scheduled Delivery

WHSE-SCL Customer Self Collection

RGCNCL Cancel Recall Goods

NR Not Required

CCSCH Cust Care Scheduled

WHSE-PDEL Item Prepared For Delivery

WHSE-PSCL Item Prepared For Self-Collect

OKV Shipment Completed Pending Verification

Useful Contacts and Escalation

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Customer Service Hotline 6376 1838 Email: customer_svc@xdel.com

Customer Care Team 6376 1858 Email: custcare@xdel.com

Customer Service Supervisor 6376 1859 Email: customer_svc@xdel.com

Online Technical Issues Email: it@xdel.com

Key Account Management 6376 1834 Email: customer_svc@xdel.com

Finance 6376 1838 Email: finance@xdel.com

After Office Hours Contact 8468 7054 Email: stc_aoh@xdel.com

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