yount - leadership gps: goals, people, systems
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Leadership GPS:
Goals, People, Systems
Competitive Solutions, Inc. | 1140 Powers Place | Alpharetta, GA 30009
Toll Free: 800.246.8694 | Phone: 770.667.9071 | Fax: 770.667.9020
• Founded in 1991, Competitive Solutions, Inc. is an international consulting firm serving clients in the Americas, Europe, and Asia
• Authors of several books: Empowering Business Teams: Been There, Done That, It Works in 1996 and Confessions of an UnManager in 1997, Buried Alive – Digging Out of the Management Dumpster in 2004, and Leaving Your Leadership Legacy in 2009
• Coming in 2011 – Leadership GPS®
• Offices in Raleigh, North Carolina and Atlanta, Georgia
A Few of Our Clients
Our Clients
Performance Today
Getting Back on CourseDriving sustainable business processes
Getting Back on CourseDriving sustainable business processes
Leadership GPS®
Leadership GPS®
• Are we winning or losing as an organization?
• Scorecards - Educate, Facilitate, and Motivate
• Creation of a common business language that drives connectivity, clarity, and consistency
• Creation and utilization of a scorecard process that makes the business visual and personal
• Non-negotiable operating systems built around how the scorecard will be deployed and sustained
Leadership GPS® – Goals
• Leadership team creates key business focus areas and a standard format - No more than 15 goals per scorecard - Performance is color coded, Red/Green - Visually projected in meeting room so that it sets the tone – Is the team winning or losing? Tone should be set within five seconds…
• All lower teams develop tactical scorecards to support the key business focus areas – Shared ownership for populating data
• Business scorecards are reviewed in every team meeting as a standard agenda item
• Team members utilize an action register to address scorecard performance issues – Red = Corrective Action Plan, Additionally 90 days of Green Performance warrants a scorecard metric review – Thermometer to Thermostat application
• Both Scorecards and Action Registers need to be integrated into a single electronic process thereby giving anyone visibility into a team’s performance at anytime.
• Scorecards and action registers audited by the senior leadership team twice per year for alignment and robustness
Leadership GPS® – Goals
BUSINESS SCORECARD: A simple and concise tracking tool designed to create a common business language throughout an organization:ARE WE WINNING OR LOSING?
Connectivity ProcessA Business Scorecard System
Leadership GPS®
• What type of culture do you have today – Selective Engagement of Collective Accountability?
• Is Accountability within your organization just a conceptual conversation?
• Have the good intentions of leaders built cultures of accountability or dependency?
• Accountability must become personal and visible before it will ever become real
• How are you elevating the expectations of engagement across your team?
Leadership GPS® – People
ACTION REGISTER:
An accountability tool
designed to document
critical tasks,
ownership responsibilities,
and target dates.
ACTION REGISTER:
An accountability tool
designed to document
critical tasks,
ownership responsibilities,
and target dates.
ACTION OWNERTARGET
DATECOMPLETION
DATECOMMENTS
Leadership GPS® - PeopleExpectations of Engagement
HOW ARE YOU MOVING THE
BUSINESS FORWARD?
• Designed to be used in the following manner: Break the dumpster – Personal Action
Register – Tactical representation of empowerment
Meeting Effectiveness – Drives elevated expectations of engagement within meetings
Scorecard Effectiveness – Transforms metrics from a “Thermometer” view to a “Thermostat” view
Performance management – Provides data as a measurement of engagement
Leadership GPS® – People
Designed as a leadership tool to make accountability both visible and personal
“Breaking the Cycle of Dependency”
Personal Action Register
Leadership GPS®
NAME #of
Actions
Taken
# of
Actions
Completed
Value of
Actions to
the Business
Shane 7 7 3.0
Anna 0 0 0
Debra 2 0 0
Adam 4 4 1.0
Patricia 0 0 0
Gwen 5 3 3.0
John 0 0 0
Seth 1 0 0
Linda 8 3 2.8
Accountability Analysis
• What does this data tell the team leader?
• How should this data be used?
• Is this data conclusive?
Accountability Analysis
• What does this data tell the team leader?
• How should this data be used?
• Is this data conclusive?
Leadership GPS® - Systems
• What are the systems necessary to keep the organization moving forward regardless of the proximity, position, and powers of persuasion of the leader?
• Does your organization have a battle rhythm of communication?
• Does your organization understand the difference between advertising and communicating?
• Are your meetings the “Enabler of the Business” or are they viewed as an “In Addition to the Business?”
Leadership GPS® – Systems
Creation of a scorecard driven, business focused communication process that consistently drives urgency and accountability in the organization
Leadership GPS® – Systems
• Show your leaders that through processes, not personalities, a greater degree of engagement can be attained
• Give your leaders a process to drive personal and visible accountability thereby creating greater resources for support
• Give your leaders a process to make communication meaningful and robust
• Give your leaders a process that lets them know if the organization is winning or losing
• Recognize those leaders who through their actions and behaviors who are building more leaders
Leadership GPS®
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