your professional workstyle appreciating diverse workstyles and keeping your teams productive!

Your Professional “Workstyle”

Appreciating diverse workstyles and keeping your Teams

productive!

Objectives• Identify your work-related communication style

and how others perceive you

• Recognize the characteristics of the four “workstyle styles”

• Apply strategies to improve communication within your teams

Your Personal ProfileAdapted from materials presented at the IHI International Conference in Orlando Florida, 2002 by Jean Penny and Diane Miller

1. Be honest with yourself…not how you would like to be.…but how you are

2. Focus on how you are in the work environment…..NOT home

3. You have to pick ONE of the four in each set

a. ____Competitive

b. ____Joyful

c. ____Considerate

d. ____Harmonious

a. ____Tries new ideas

b. ____Optimistic

c. ____Wants to please

d. ____Respectful

a. ____Will power

b. ____Open-minded

c. ____Cheerful

d. ____Obliging

a. ____Daring

b. ____Expressive

c. ____Satisfied

d. ____Diplomatic

a. ____Powerful

b. ____Good Mixer

c. ____Easy on others

d. ____Organized

a. ____Restless

b. ____Popular

c. ____Neighborly

d. ____Abides by rules

a. ____Unconquerable

b. ____Playful

c. ____Obedient

d. ____Fussy

a. ____Self-reliant

b. ____Fun-loving

c. ____Patient

d. ____Soft-spoken

a. ____Bold

b. ____Charming

c. ____Loyal

d. ____Easily led

a. ____Outspoken

b. ____Companionable

c. ____Restrained

d. ____Accurate

a. ____Brave

b. ____Inspiring

c. ____Submissive

d. ____Timid

a. ____Nervy

b. ____Jovial

c. ____Even-tempered

d. ____Precise

Based on the research of David W. Merrill and Roger Reid and published in “Personal Styles and Effective Performance”.

Your Personal ProfileAdapted from materials presented at the IHI International Conference in Orlando Florida, 2002 by Jean Penny and Diane Miller

a. ____Stubborn

b. ____Attractive

c. ____Sweet

d. ____Avoid

a. ____Decisive

b. ____Talkative

c. ____Controlled

d. ____Conventional

a. ____Positive

b. ____Trusting

c. ____Contented

d. ____Peaceful

a. ____Takes risks

b. ____Warm

c. ____Willing to help

d. ____Not extreme

a. ____Argumentative

b. ____Light-hearted

c. ____Nonchalant

d. ____Adaptable

a. ____Original

b. ____Persuasive

c. ____Gentle

d. ____Humble

a. ____Determined

b. ____Convincing

c. ____Good-natured

d. ____Cautious

a. ____Persistent

b. ____Lively

c. ____Generous

d. ____Well-disciplined

a. ____Forceful

b. ____Admirable

c. ____Kind

d. ____Non-resisting

a. ____Assertive

b. ____Confident

c. ____Sympathetic

d. ____Tolerant

a. ____Aggressive

b. ____Life-of-the-party

c. ____Easily fooled

d. ____Uncertain

a. ____Eager

b. ____High-spirited

c. ____Willing

d. ____Agreeable

Based on the research of David W. Merrill and Roger Reid and published in “Personal Styles and Effective Performance”.

1. Be honest with yourself…not how you would like to be.…but how you are

2. Focus on how you are in the work environment…..NOT home

3. You have to pick ONE of the four in each set

Scoring your Personal Profile

a =

b =

c =

d =

1. Count the number of “a”s that you marked. Write that number in the Tally Box marked “a”. Do the same with letters b,c,d.

2. On the a scale, draw a line through the number on the bar graph that corresponds with your total number of “a”s. That forms the end line of your bar graph.

3. Shade in the space in the “a” bar graph, up to your end line

4. Do the same for b,c,d. The total of a,b,c,d, should =24.

5. The longest bar is you predominant style.

Tally Box

0 1 2 3 4 5 6 7 8 9 10 11 12 14 16 18

0 1 2 3 4 5 6 7 8 9 10 11 12 14 16

0 1 2 3 4 5 6 7 8 9 10 12 14 16

0 1 2 3 4 5 6 7 8 9 10 12 14

Activity…………

Break up into groups based on your most predominate category:

A, B, C, or D

Within your group:

•Name two things you like best about working in teams

•Name two things you like least about working in teams

Collaborate with your group to write a slogan or draw a picture that represents your work style

Inner qualities or traits

Observable Behavior Your reaction: feelings,

judgments

Honest Loud Quite I like him

Motivated Facially Facially Animated controlled

She interests me

Interested Inflected Monotonespeech speech

He seems nice

Hypocritical Direct eye Indirect eye contact Contact

I don’t like her

Intelligent Fast paced Slow paced She bugs me

This model is based on OBSERVABLE behavior, not your perceptions or judgments.

Be objective. In a situation where two or more people are interacting and where observable behavior can be described by an observer and verified by the observations of others.

Low:

Asks

Assertiveness Continuum

High:

Tells

Based on the research of David W. Merrill and Roger Reid and published in “Personal Styles and Effective Performance”.

Behavioral clues:

Pace of speech

Quantity of speech

Volume of speech

Hand motions

Body posture

Eye contact

Less responsive:

Controls Emotions

Responsiveness

Continuum

More responsive:

Emotes

Based on the research of David W. Merrill and Roger Reid and published in “Personal Styles and Effective Performance”.

Behavioral clues:

Emotion in voice

Topics of conversation

Descriptive

Hand motions

Body posture

Facial expression

Based on the research of David W. Merrill and Roger Reid and published in “Personal Styles and Effective

Performance”.

Low responsiveness

High responsiveness

High Assertive

Low

Assertive

Assertiveness + Responsiveness = Work Style

Driver (a)

Expressive (b)

Analytical (d)

Amiable (c)

The Driver: Action OrientedPerceived positively as:

Decisive Independent Practical Determined Efficient Assertive Risk taker Problem solver Direct

Perceived negatively as: Pushy One man/woman show Tough Demanding An agitator Cuts corners Insensitive

Materials adapted with verbal permission from Diane Miller, Director of Organizational Development at Virginia Mason Medical Center

From IHI International Conference in Orlando 2002

Based on the research of David W. Merrill and Roger Reid and published in “Personal Styles and Effective Performance”.

The Expressive: Intuition OrientedPerceived positively as:

Verbal Inspiring Ambitious Enthusiastic Energetic Confident Friendly Influential

Perceived negatively as: A talker Overly dramatic Impulsive Undisciplined Excitable Egotistical Flaky Manipulating

Materials adapted with verbal permission from Diane Miller, Director of Organizational Development at Virginia Mason Medical Center

From IHI International Conference in Orlando 2002

Based on the research of David W. Merrill and Roger Reid and published in “Personal Styles and Effective Performance”.

The Amiable: Relationship Oriented

Perceived positively as: Patient Respectful Willing Agreeable Dependable Concerned Relaxed Organized Empathetic

Perceived negatively as: Hesitant Wishy Washy Pliant Conforming Dependent Unsure Laid back

Materials adapted with verbal permission from Diane Miller, Director of Organizational Development at Virginia Mason Medical Center

From IHI International Conference in Orlando 2002

Based on the research of David W. Merrill and Roger Reid and published in “Personal Styles and Effective Performance”.

The Analytical: Thinking Oriented

Perceived positively as: Industrious Persistent Serious Orderly Organized Cautious

Perceived negatively as: Critical Picky Moralistic Stuffy Stubborn Indecisive

Materials adapted with verbal permission from Diane Miller, Director of Organizational Development at Virginia Mason Medical Center

From IHI International Conference in Orlando 2002

Based on the research of David W. Merrill and Roger Reid and published in “Personal Styles and Effective Performance”.

(Primary Effort)

Works quickly and alone

(Secondary Effort)

Impresses others with individual effort

Behavior directed toward achievement in an interpersonal setting

Behavior directed toward acceptance in an interpersonal setting

(Primary Effort)

Works carefully and alone

(Secondary Effort)

Impresses others with precision and

knowledge

(Secondary Effort)

Works quickly and with others

(Primary Effort)

Impresses others as exciting member

of the group

(Secondary Effort)

Works slowly and with team

(Primary Effort)

Gets along as integral member of

the group

Driver Analytical Expressive Amiable

Based on the research of David W. Merrill and Roger Reid and published in “Personal Styles and Effective Performance”.

Based on the research of David W. Merrill and Roger Reid and published in “Personal Styles and Effective

Performance”.

Low responsiveness

High responsiveness

High Assertive

Low

Assertive

Back-up Mode

Driver

Expressive

Analytical

Amiable

Back-up behavior: Autocratic

Back-up behavior: Attack

Back-up behavior: Acquiesce

Back-up behavior: Avoid

How to Work Better with Other Styles…..the key is versatility!

When working with analytical:

•Tell HOW first

•Provide data (graphs, stats etc)

•List pros and cons

•Be accurate, logical

•Give them time

•Provide deadlines

•Don’t rush or surprise

When working with Driver:

•Tell WHAT first

•Keep faced paced (efficient)

•Don’t waste time (get to the point!)

•Be businesslike

•Give them choices (allows them to control

•Talk results

When working with Amiable:

•Tell WHY first

•Use friendly tone of voice, lots of eye contact

•Ask vs. tell them

•Draw out their opinions

•Explore personal life

•Define expectations

•Strive for harmony

•Avoid deciding everything for them

When working with Expressive:

•Tell WHO first

•Keep it fast paced, direct eye contact

•Be enthusiastic, allow for fun

•Support creativity, intuition

•Talk about the big picture, (not the details)

•Handle the details for them

•Value feelings and opinions

•Be flexible

Materials adapted with permission from Diane Miller, Director of

Organizational Development at Virginia Mason Medical Center

From IHI International Conference in Orlando 2002

“Growth Actions” to improve your versatility

If you are an Analytical:

•Declare, take a stand, make a decision

•Show emotional support for the feelings of others

•Show some excitement and involvement in a relationship

•Talk personally with people about their ideas, not dwell strictly on technical and abstract subjects

If you are a Driver:

•LISTEN

•Build cooperation into work relationships, talk about other people’s ideas

•Avoid the temptation to answer every question immediately

•Learn to make social small-talk!

If you are an Amiable:

•Initiate action, provide some direction and stick to goals and objectives

•Limit the extent to which you pull others into your personal matters

•Keep communication more in line with business manners

If you are an Expressive:

•Check, slow down enough to consider the facts and feelings of others

•Center conversation less on self

•Tone down emotional reactions by presenting factual information and assist in defining goals

•Talk more slowly and less during stressful situations

Materials adapted with permission from Diane Miller, Director of

Organizational Development at Virginia Mason Medical Center

From IHI International Conference in Orlando 2002

Assumptions About Personal Styles From: http://www.engr.washington.edu/lead/

1. There is no best or worst style.

2. There are no pure styles.

3. Behavior style does not explain the whole person

4. Much of the population is different than you are.

5. We all have goals we hope to attain and results we wish to achieve.