amref health enablement and learning platform (help) demonstration please enable editing and open...

AMREF Health Enablement and Learning Platform (HELP) Demonstration Please Enable Editing and open the demo in a PowerPoint Show to play automatically and hear audio

Copyright 2014 Accenture All rights reserved. The Need for HELP Africa has a drastic shortage of community health volunteers (CHVs), Kenya alone needs 240,000 volunteers, with Africa needing 1 million Training is inconsistent, and many CHVs deal with real health issues, but have not been retrained for years The Ministry of Health has created a standardised CHV Basic Curriculum, but how can the training for all the CHVs be done scalably, efficiently, and sustainably? 3

Copyright 2014 Accenture All rights reserved. The Mobile Learning Opportunity Africa has seen wide-spread usage of mobile phones. Penetration is 97% amongst the CHV community Almost 70% of the health workers still use basic or feature phones, with smart phones being a very small minority Based on this, Accenture Development Partnerships, AMREF and Safaricom developed a strategy for creating an innovative mobile learning solution, the Health Enablement and Learning Platform, that could deliver training to CHVs using only basic phones The initial phase is a 12 month pilot across 3 sites (rural, nomadic, and urban) to train 318 CHVs 4

Copyright 2014 Accenture All rights reserved. PartnerPrincipal Role Own the vision and ultimate direction of HELP. Lead on-the-ground engagement, training, deployment and monitoring & evaluation of the solution. Own the relationship with the Ministry and Donors. Lead technology delivery, define functional requirements, technology design, operating model, implementation & innovation; support AMREF in strategy development Build the capacity of AMREF to take overall leadership. Ministry of Health Endorse the solution and provide regulatory oversight of the content and curriculum. MoH leads the administration of national health programmes and provide guidance on the solution deployment. Lead the technology development, Helium platform and service definition process and provide multi-channel solutions, provide custom development for applications, as required Provide the telecommunications infrastructure required to deliver the HELP solution The HELP Partnership HELP is built on a partnership between the main health and mobility stakeholders in the region, with initial funding of $2m coming from Accenture Foundation and mPesa Foundation 5 Operationally, AMREF will own and lead the mLearning program and MoH will endorse and continue to provide strategic direction. Mr. Njoroge, Head of Capacity Building, Community Health Services Unit, MoH Operationally, AMREF will own and lead the mLearning program and MoH will endorse and continue to provide strategic direction. Mr. Njoroge, Head of Capacity Building, Community Health Services Unit, MoH

Copyright 2014 Accenture All rights reserved. HELP Features HELP is built for basic phones, but implements advanced features such as scheduling and collaboration Almost any CHV can access the system after only 1.5 days instruction, making the solution scalable and sustainable SMS and Audio content delivery is intelligently controlled with an advanced Scheduling system A tailored mLearning Pegagogy defines multiple interaction and learning approaches Group chat allows collaboration within members of a community unit Automated reports keep CHVs and supervisors informed and on-track 6 I never knew a phone could be used to learn. The information is more in-depth and detailed than face to face. I will be able to deliver a high quality service. CHV, Kibera I never knew a phone could be used to learn. The information is more in-depth and detailed than face to face. I will be able to deliver a high quality service. CHV, Kibera I now feel more connected to my fellow CHVs through the group chat. Promotes unity within CHVs, sharing information will keep us together. CHV, Samburu I now feel more connected to my fellow CHVs through the group chat. Promotes unity within CHVs, sharing information will keep us together. CHV, Samburu

Copyright 2014 Accenture All rights reserved. Delivering HELP The solution is live and 318 CHVs across rural, urban and nomadic pilot sites are completing their training There has been positive feedback from CHVs and high adoption of solution. Average successful pass rate of 86% across topics 7 9 Topics from the 6 core modules have been selected for the pilot: 1.Family Planning 2.Antenatal Care 3.Danger Signs in Pregnancy 4.Danger Signs in New-borns and children under 5 5.Maternal and Child Health and Nutritional Assessment 6.Common Diseases in the Community 7.Basic Life Saving Skills and Injury Prevention 8.Sexual and Gender-Based Violence 9.Kenya Essential Package for Health The solution is being developed, maintained and rollout by a geographically diverse team

Copyright 2014 Accenture All rights reserved. Recognition Re-enforce- ment Application Knowledge sharing Engagement mPedagogy Approach HELP has defined a one-of-a- kind mobile learning approach, based on learning best-practices Right pace, rhythm and tools for mLearning Two way communication and support for Long Lasting Professional Development The optimal HELP mLearning solution is a balanced act between Pedagogy, Content and Technology 9 Characteristics of good learning Active Cumulative Collaborative Self-regulated Goal-oriented Contextual

Copyright 2014 Accenture All rights reserved. HELP Technology Platform An innovative, flexible, and agile architecture has been created for HELP This simplifies and automates content management, curriculum scheduling, user support, reporting, and management New users, material and features can be added and rolled out quickly, making HELP look easy 10

Copyright 2014 Accenture All rights reserved. Phase 2 Growth Plans Scale up to 3,000 CHVs over 2 years, including training of new supervisor health worker cadre Secure funding for an additional $4.5m Identify new partnership opportunities (USAID, Novartis, GSK, CHAI, Gates Foundation) to enhance the platform and expand geographies Industrialise the content development and support process Incorporate a wide range of new features including support for smart phones 12

Copyright 2014 Accenture All rights reserved. HELP Current and Future Features Available Features Almost any CHV can access the system after only 1.5 days instruction, making the solution scalable and sustainble SMS and Audio content delivery is intelligently controlled with an advanced Scheduling system A tailored mLearning Pegagogy defines multiple interaction and learning approaches Decision trees can support interactive games and diagnosis algorithms Assessments can be done through randomised quizzes An innovative, flexible, and agile architecture has been created for HELP Group chat allows collaboration within community units Automated reports keep CHVs and supervisors informed and on-track Future Development Integration with 3rd party platforms Smart phone features including Location-based services Rich media such as video and audio Offline packages that can be downloaded to a smartphone New forms of interaction and quiz games, including weighted questions SMS and news broadcasts Client-controlled access to content Content search capability Points and Badge rewards Text and audio polls and surveys

Copyright 2014 Accenture All rights reserved. HELP Demo 1: New Topic Role-play 15 1/4 Hello dear learner and welcome to the Community Health Volunteer training. The first topic you will learn about is Family Planning.

Copyright 2014 Accenture All rights reserved. HELP Demo 1: New Topic Role-play 16 1/4 Hello dear learner and welcome to the Community Health Volunteer training. The first topic you will learn about is Family Planning. 2/4 During the week you will receive SMS messages and listen to recorded phone stories and lectures all related to Family Planning.

Copyright 2014 Accenture All rights reserved. HELP Demo 1: New Topic Role-play 17 1/4 Hello dear learner and welcome to the Community Health Volunteer training. The first topic you will learn about is Family Planning. 3/4 Please follow the instructions to go through all the activities. You can contact your CHEW for technical help on using the mobile phone. 2/4 During the week you will receive SMS messages and listen to recorded phone stories and lectures all related to Family Planning.

Copyright 2014 Accenture All rights reserved. HELP Demo 1: New Topic Role-play 18 1/4 Hello dear learner and welcome to the Community Health Volunteer training. The first topic you will learn about is Family Planning. 3/4 Please follow the instructions to go through all the activities. You can contact your CHEW for technical help on using the mobile phone. 2/4 During the week you will receive SMS messages and listen to recorded phone stories and lectures all related to Family Planning. 4/4 To start the first activity, please dial 0800 722 689. (5 minutes)

Copyright 2014 Accenture All rights reserved. HELP Demo 2: Quiz and Lecture 20 Hello, you now understand the importance of family planning. You will now learn the types of family planning methods but first, answer the quiz you will receive next.

Copyright 2014 Accenture All rights reserved. HELP Demo 2: Quiz and Lecture 21 Hello, you now understand the importance of family planning. You will now learn the types of family planning methods but first, answer the quiz you will receive next. Which of the following is a family planning method? Please reply 1/2/3. 1. Contraceptive pills 2. Having sex while standing 3. Drinking juice after sex

Copyright 2014 Accenture All rights reserved. HELP Demo 2: Quiz and Lecture 22 Hello, you now understand the importance of family planning. You will now learn the types of family planning methods but first, answer the quiz you will receive next. Which of the following is a family planning method? Please reply 1/2/3. 1. Contraceptive pills 2. Having sex while standing 3. Drinking juice after sex 1

Copyright 2014 Accenture All rights reserved. HELP Demo 2: Quiz and Lecture 23 Hello, you now understand the importance of family planning. You will now learn the types of family planning methods but first, answer the quiz you will receive next. Which of the following is a family planning method? Please reply 1/2/3. 1. Contraceptive pills 2. Having sex while standing 3. Drinking juice after sex 1

Copyright 2014 Accenture All rights reserved. HELP Demo 2: Quiz and Lecture 24 Hello, you now understand the importance of family planning. You will now learn the types of family planning methods but first, answer the quiz you will receive next. 1 Which of the following is a family planning method? Please reply 1/2/3. 1. Contraceptive pills 2. Having sex while standing 3. Drinking juice after sex Correct. Contraceptive pills are a family planning method. They release hormones in the body to regulate the menstrual cycle. Please dial 0800 722 689 to hear a lecture on the importance of family planning. (3.5m)

Copyright 2014 Accenture All rights reserved. HELP Demo 3: Group Chat 26 group bernard: our community members dont seem to have the correct information on family planning, I talked to two women who believe that pills accumulate in the stomach

Copyright 2014 Accenture All rights reserved. HELP Demo 3: Group Chat 27 group bernard: our community members dont seem to have the correct information on family planning, I talked to two women who believe that pills accumulate in the stomach group nicholas: that is sad, we need to educate the community on FP, I will make this an agenda in the upcoming dialogue meeting with the community

Copyright 2014 Accenture All rights reserved. HELP Demo 3: Group Chat 28 group bernard: our community members dont seem to have the correct information on family planning, I talked to two women who believe that pills accumulate in the stomach group nicholas: that is sad, we need to educate the community on FP, I will make this an agenda in the upcoming dialogue meeting with the community group and I will plan to visit some households for more discussion

Copyright 2014 Accenture All rights reserved. HELP Demo 3: Group Chat 29 group bernard: our community members dont seem to have the correct information on family planning, I talked to two women who believe that pills accumulate in the stomach group and I will plan to visit some households for more discussion group nicholas: that is sad, we need to educate the community on FP, I will make this an agenda in the upcoming dialogue meeting with the community

Copyright 2014 Accenture All rights reserved. HELP Demo 4: Job Aid 30 group bernard: our community members dont seem to have the correct information on family planning, I talked to two women who believe that pills accumulate in the stomach group and I will plan to visit some households for more discussion group nicholas: that is sad, we need to educate the community on FP, I will make this an agenda in the upcoming dialogue meeting with the community group simon: and I will plan to visit some households for more discussion

Copyright 2014 Accenture All rights reserved. HELP Demo 4: Job Aid 32 Welcome back dear learner. A new topic on Maternal and Child Nutrition is now available, please dial 0800 722 689 now to listen to a MUAC guide (3m)

Copyright 2014 Accenture All rights reserved. HELP Demo 4: Job Aid 33 1/3 MUAC tape tests for malnutrition. Place the tape at the tip of the shoulder to the tip of the elbow. Mark midpoint. Then place tape around arm at midpoint. Welcome back dear learner. A new topic on Maternal and Child Nutrition is now available, please dial 0800 722 689 now to listen to a MUAC guide (3m)

Copyright 2014 Accenture All rights reserved. HELP Demo 4: Job Aid 34 2/3 Read the tape and record in the register. < 11.5 cm is severely malnourished, < 12.4 cm is moderately malnourished. 1/3 MUAC tape tests for malnutrition. Place the tape at the tip of the shoulder to the tip of the elbow. Mark midpoint. Then place tape around arm at midpoint. Welcome back dear learner. A new topic on Maternal and Child Nutrition is now available, please dial 0800 722 689 now to listen to a MUAC guide (3m)

Copyright 2014 Accenture All rights reserved. HELP Demo 4: Job Aid 35 2/3 Read the tape and record in the register. < 11.5 cm is severely malnourished, < 12.4 cm is moderately malnourished. 1/3 MUAC tape tests for malnutrition. Place the tape at the tip of the shoulder to the tip of the elbow. Mark midpoint. Then place tape around arm at midpoint. 3/3 This is your task: Visit 3 households in your area with children under the age of five and assess their nutritional status. Advise mothers where necessary. Please report findings by SMS when ready.

Copyright 2014 Accenture All rights reserved. HELP Demo 5: Decision Trees 37 Karibu. Use this step-by-step process to diagnose the causes and actions necessary for diarrhoea. Has the diarrhoea lasted over 14 days? SMS 1 if yes or 2 if no

Copyright 2014 Accenture All rights reserved. HELP Demo 5: Decision Trees 38 Karibu. Use this step-by-step process to diagnose the causes and actions necessary for diarrhoea. Has the diarrhoea lasted over 14 days? SMS 1 if yes or 2 if no 1

Copyright 2014 Accenture All rights reserved. HELP Demo 5: Decision Trees 39 Karibu. Use this step-by-step process to diagnose the causes and actions necessary for diarrhoea. Has the diarrhoea lasted over 14 days? SMS 1 if yes or 2 if no 1

Copyright 2014 Accenture All rights reserved. HELP Demo 5: Decision Trees 40 Karibu. Use this step-by-step process to diagnose the causes and actions necessary for diarrhoea. Has the diarrhoea lasted over 14 days? SMS 1 if yes or 2 if no OK. Is there a large amount of water- like diarrhoea, vomiting, fever and dehydration? SMS 1 if yes or 2 if no. 1

Copyright 2014 Accenture All rights reserved. HELP Demo 5: Decision Trees 41 Karibu. Use this step-by-step process to diagnose the causes and actions necessary for diarrhoea. Has the diarrhoea lasted over 14 days? SMS 1 if yes or 2 if no OK. Is there a large amount of water- like diarrhoea, vomiting, fever and dehydration? SMS 1 if yes or 2 if no. 1 1

Copyright 2014 Accenture All rights reserved. HELP Demo 5: Decision Trees 42 Karibu. Use this step-by-step process to diagnose the causes and actions necessary for diarrhoea. Has the diarrhoea lasted over 14 days? SMS 1 if yes or 2 if no OK. Is there a large amount of water- like diarrhoea, vomiting, fever and dehydration? SMS 1 if yes or 2 if no. 1 1

Copyright 2014 Accenture All rights reserved. HELP Demo 5: Decision Trees 43 Karibu. Use this step-by-step process to diagnose the causes and actions necessary for diarrhoea. Has the diarrhoea lasted over 14 days? SMS 1 if yes or 2 if no OK. Is there a large amount of water- like diarrhoea, vomiting, fever and dehydration? SMS 1 if yes or 2 if no. OK. The symptoms are referring to a cholera case. Give fluids and notify nearest facility urgently. 1 1

Copyright 2014 Accenture All rights reserved. Would You Like To Know More? Caroline Shakwei Mbindyo AMREF eHealth Programme Manager Phone: +254 20 699 3000 Email: [email protected]@amref.org Caroline Shakwei Mbindyo AMREF eHealth Programme Manager Phone: +254 20 699 3000 Email: [email protected]@amref.org 44 Vernon G. Allport III "Trip" Accenture Development Partnerships Global Programmes Africa Lead Phone: +27 83 388 9444 Email: [email protected]@accenture.com Vernon G. Allport III "Trip" Accenture Development Partnerships Global Programmes Africa Lead Phone: +27 83 388 9444 Email: [email protected]@accenture.com Get the latest news and additional resources on our website at http://help.amref.org (launching soon), or contact the HELP programme managershttp://help.amref.org

amref health enablement and learning platform (help) demonstration please enable editing and open...

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