Amy Wong

Phone: (403) 608-1030

Email: amywong1030@gmail.com

Work Experiences:

Assistant Selling Manager

Holt Renfrew Hugo Boss Shop, Calgary AB (2016 Jul – Present)

Convey a position impression of HUGO BOSS to the marketplace by delivering an exceptional shopping experience, showcasing the brand through exciting merchandise presentations and executing operational strategies resulting in positive operating profits.

Utilize effective communication skills in training and developing staff.

Deliver exceptional service to customers, and drive business with the merchant group.

Achieve positive results in top line sales, profit and lost management and inventory control.

Establish a goal oriented selling culture that focuses on relationship selling, building a client base and exceptional service.

Ensure standard operating procedures are executed and policies followed.

Support management by learning to identify, recruit and properly staff the store to ensure company and customer needs are being met.

Cultivate a relationship with the community via personal involvement, PR events and advertising opportunities.

Sales Associate

Holt Renfrew Hugo Boss Shop, Calgary AB (2016 Feb – Jun)

Promoted HUGO BOSS brand to Holt Renfrew staff and customers as a HUGO BOSS Ambassador.

Communicated regularly with clients regarding in-store events, merchandise requests, alterations, sales follow-up, etc.

Performed inventory control, manage daily, weekly and monthly sale reports.

Managed inters-tore transfers by shipping and receiving stocks to other locations.

Maintained shop presentable according to corporate visual directive, and stock room organized.

Completed Hugo Boss Online University courses within the recommended timeline.

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Menswear Sales Associate

Holt Renfrew, Calgary AB (2015 Aug – 2016 Feb)

Built up loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients.

Consistently deliver extraordinary services to all customers.

Attended trainings provided including products knowledge, vendor, and seminars.

Performed price change, resolved customers issues and floor recovery.

Partnered with management team to resolve customer service issues.

Exceed sales and service goals and targets.

Fur Specialist

Holt Renfrew, Calgary, AB (2012 July – 2015 Aug)

Managed daily, monthly and annual sale reports and inventory control, prepare and created application forms and contacts.

Answered phones, ordered office supplies, managed internal and external mails, takes minutes from meeting and sent out memos.

Achieved and exceed sales objectives established by the head office, developed business aspect based upon client needs and business objectives.

Maintaining accurate reference documentation for internal and external management.

Worked in a collaborative manner with team members to ensure prompt and attentive service to every customer and prioritize schedules.

Proved the ability to multitask, handled crowds of customers, resolved customer issues within a demanding situation.

Responsible for training new staffs and encourage growth and career development.

Planned, organized and coordinated special events and functions including make appointments with customers, order foods and set up venue.

Teacher & Program Coordinator

The Chinese Academy, Calgary, AB (2010 May – 2014 June)

Reported directly to program director to develop and create syllabus, design course materials and prepares tests and exams.

Graded students’ works, projects and prepared report cards for students.

Worked with program design team to review pervious programs and improved new programs.

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Coordinate and participate teacher interview, presenting school board syllabus to parents.

Maintain good communications with parents to ensure their feedbacks will be managed and reported to program director.

Designed and participate in field trips, graduation ceremonies and yearend celebrations events.

Administrative Assistant

Precision Mounting Technologies, Calgary, AB (2010 Sep – 2012 July)

Responsible for general administrative duties including high volume phone support and mail flow, record details and alert critical, escalate urgent issues to manager.

Manage and determine shipment schedule, arrange events and meetings for executive manager.

Developed database and linked filing system to maintain accurate and up-to-date inventory & RMA records.

Maintained confidential client details in up-to-date filing system and assisted with general accounting functions.

Sales Representative

C.S.T. Consultants Inc., Calgary, AB (Nov 2004 – Mar 2009)

Distributed Canadian Scholarship Trust Plan to clients and performed telemarketing.

Setup, arranged and ran trade shows at public outlets.

Account Executive

San Miguel Brewery Hong Kong Ltd., Hong Kong (May 2000 – Mar 2001)

Performed sales service functions, initiated and arranged promotions with customers.

Achieved monthly assigned sales volume target.

Key Skills and Competencies :

Years of experience in customer service, education program and sales industry, established exceptional relationship with clients and successfully generated referrals.

Demonstrated ability to maintain composure and work efficiently in a fast paced and pressured environment.

Efficient with computer operating systems and programs such as Windows, Mac OS, Microsoft Word, Excel, Outlook, PowerPoint and Peachtree.

Strong practical accounting skill such as payable, receivable, basic analysis and invoicing.

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Continually driving improvements in the accuracy and efficiency of management procedures and processes.

Identifying critical issues and driving forward action plans to improve business performance.

Ability to learn quickly and drive new messages through customer channels.

Able to anticipate & recognize concerns, issues, problems/obstacles and then suggest solutions.

Education:

RESP DEALERS ASSOCIATION OF CANDA (2004-2005)

Branch Manager Proficiency Course

Sales Representative Proficiency Course

University of Calgary, Calgary, AB (2001 – 2003)

Haskayne School of Business

Dakota Collegiate, Winnipeg, MB (1995 – 1998)

High School Diploma (Highest Standing Awards from Computer, Mathematics and Drama)

Languages:

English, Cantonese Chinese and Mandarin Chinese

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