an apac country e-government project
DESCRIPTION
An APAC Country e-Government Project. Alcatel Shanghai Bell 25 Jan, 2005. Contents. Method of Project Scoping Project Business Case Studies Alcatel’s Integration Capacity Summary. Chronicles. June 2003 – Alcatel meeting with APAC Country Min of Comms - PowerPoint PPT PresentationTRANSCRIPT
An APAC Country An APAC Country e-Government e-Government ProjectProject
Alcatel Shanghai Bell25 Jan, 2005
All rights reserved © 2004, Alcatel Shanghai Bell
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ContentsContents
> Method of Project Scoping
> Project Business Case Studies
> Alcatel’s Integration Capacity
> Summary
All rights reserved © 2004, Alcatel Shanghai Bell
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ChroniclesChronicles
> June 2003 – Alcatel meeting with APAC Country Min of Comms• Initial idea of using Chinese financing for e-gov
development
> Dec 2003 – Presentation to APAC Country Cabinet Subcommittee for Investment; MU signed between ASB and Min of Comms
> Feb 2004 – kick-off of E-gov conceptual framework development
> March-May 2004 – detail survey of government applications requirements
> June 2004 Completion of Feasibility Report> Sept 2004 Approval of FR by Min Comm, and approval
to raise loan application to Chinese government
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Chronicles (cont.)Chronicles (cont.)
> Oct-Dec 2004 – Detail project scoping and costing
> Currently – pending budget allocations and final approval
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A joint planning teamA joint planning team
Project Planning CommitteeProject Planning Committee
ASBASB Gov of APAC CountryGov of APAC Country
Integration and ServicesIntegration and Services
Cabinet Sub-CmtCabinet Sub-Cmt
M.CommM.Comm MoFMoF Other Min.Other Min.
Set up / appoint Set up / appoint
Project Planning TeamProject Planning Team
ProjectPlan
- Min Comms- Gov CIO- Min Finance- Pub. Svr. Comm.-Prime Min Off.-- …
- E-governance- Business analyst- Applications- IT platform- Communications
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Key Concepts for the Project ScopingKey Concepts for the Project Scoping
> Totality• Treat three core necessary elements of E-Government
development together as a whole
> Application-Driven• Use the E-Government Applications to drive the overall
development and rollout. Ultimately, the spending of public funds should be justifiable through applications, economic returns, and general contribution to the wealth of the society.
> Sustainability• To position development as a means to create significant
demand to sustain the development of local competences in ICT industry.
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e-Government System Architecturee-Government System Architecture
> Three essential elements• e-Gov Applications: application and services software
components • IT Platform: data center, application servers and storage • Government Info-communications Infrastructure (GII):
physical network components
GIIGII IT Platform
IT Platform
e-Gov Applicationse-Gov Applications
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ee-Government Applications Strategy-Government Applications Strategy
Strategy: Think Big, Start Small, Scale FastThink Big, Start Small, Scale Fast C
om
panie
s O
ffice
Syst
em
Government to Government
Government to Business
Government to Citizen
Tit
les
Offi
ce
Syst
em
Vis
itor
Perm
it
Exte
nsi
on
Syst
em
TC
P
Managem
ent
Syst
em
E-F
iling o
f ta
x r
etu
rns
Syst
em
Tra
deN
et
Syst
em
Lice
nce
R
egis
trati
on
Syst
em
GIIGII IT PlatformIT Platform
… …
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Applications Main Selection Criteria Applications Main Selection Criteria
> Revenue generating or capture lost revenues
> Improvement in service delivery and productivity• Promote public sector “Service Excellence”
> Contributing to economic growth/ private investment• Improve overall business climate • Reduce business cost • Attract more investors and businesses
> Cost savings • Paperless• Convergence of voice and data• Redeployment of personnel to high-end value-added work
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Project Services EvaluationProject Services EvaluationServices Ministry / Dept Criteria Findings/Benefits
Companies Office System
Ministry of J ustice / Registry of Companies
Revenue Provide convenient to business in registration process.
Ease of Payment.
Visa/Permit/ Extension
Ministry of Immigration Revenue Provide convenient for visitor to apply or extend visit. Increase tourism and investment.
Ease of Payment.
Frequency Management System
Ministry of Communication
Revenue Provide convenient for business to register / renew radio license.
Ease of payment.
Ship Registration/Service Fee
Marine Safety Authority (MSA)
Revenue Provide ease of registration for ship owner.
Timely collection of renewal revenue.
Ease of payment for services fees.
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Project Services Evaluation Project Services Evaluation
Services Ministry / Dept Criteria Findings/Benefits
Licensing for Weights
and Measurement
Ministry of
Commerce/ Weights &
Measurement
Revenue Provide convenient to business in
registration/ renewal process. Ease of Payment.
Titles Office System Ministry of
Justice/ Titles
Registration
Revenue Low cost services. Heavy paper- based.
Application Enquiry
System/ File Tracking
System
Town Country
Planning
Work
Productivity
Reduce interruption from enquiry
and allow planner to do more value
added services and strategic
planning.
Environment Impact
Assessment (EIA)
Dept of Environment Environmental Currently no service charge.
Case Management
System
Ministry of
Justice/ Family Court
Work
Productivity
New setup, no existing system. Facilitate the management of cases.
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Project Proposed e-Services-1 Project Proposed e-Services-1
•Application of proposed reserve company Application of proposed reserve company namename•New registration (Sole New registration (Sole Proprietorship/Partnership/Limited Company)Proprietorship/Partnership/Limited Company)•Change of Particular (Sole Change of Particular (Sole Proprietorship/Partnership/Limited Company)Proprietorship/Partnership/Limited Company)•Return of Allotment of Shares (Limited Return of Allotment of Shares (Limited Company)Company)•Increase in Capital (Limited Company)Increase in Capital (Limited Company)•De-registration (Sole De-registration (Sole Proprietorship/Partnership/Limited Company)Proprietorship/Partnership/Limited Company)•General Search (Sole General Search (Sole Proprietorship/Partnership/Limited Company)Proprietorship/Partnership/Limited Company)
•Application of proposed reserve company Application of proposed reserve company namename•New registration (Sole New registration (Sole Proprietorship/Partnership/Limited Company)Proprietorship/Partnership/Limited Company)•Change of Particular (Sole Change of Particular (Sole Proprietorship/Partnership/Limited Company)Proprietorship/Partnership/Limited Company)•Return of Allotment of Shares (Limited Return of Allotment of Shares (Limited Company)Company)•Increase in Capital (Limited Company)Increase in Capital (Limited Company)•De-registration (Sole De-registration (Sole Proprietorship/Partnership/Limited Company)Proprietorship/Partnership/Limited Company)•General Search (Sole General Search (Sole Proprietorship/Partnership/Limited Company)Proprietorship/Partnership/Limited Company)
Companies Office Companies Office SystemSystem
(G2B)(G2B)
Companies Office Companies Office SystemSystem
(G2B)(G2B)
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Project Proposed e-Services-2Project Proposed e-Services-2
•Online application of Permit / visa for Online application of Permit / visa for •Visitors (business and leisure)Visitors (business and leisure)•Work PermitWork Permit•StudentStudent•InvestorInvestor•Assured IncomeAssured Income
Can be done overseas at the visitor’s Can be done overseas at the visitor’s home countryhome country
•Online extension of Visitor Entry Permit / Online extension of Visitor Entry Permit / Work Permit / Visa forWork Permit / Visa for
•Visitors (business and leisure) - allow Visitors (business and leisure) - allow maximum 2 times online application After maximum 2 times online application After which requires to come to Immigration which requires to come to Immigration office for interview to assess suitability.office for interview to assess suitability.•Work PermitWork Permit•StudentStudent•InvestorInvestor•Assured IncomeAssured Income
•Online application of Permit / visa for Online application of Permit / visa for •Visitors (business and leisure)Visitors (business and leisure)•Work PermitWork Permit•StudentStudent•InvestorInvestor•Assured IncomeAssured Income
Can be done overseas at the visitor’s Can be done overseas at the visitor’s home countryhome country
•Online extension of Visitor Entry Permit / Online extension of Visitor Entry Permit / Work Permit / Visa forWork Permit / Visa for
•Visitors (business and leisure) - allow Visitors (business and leisure) - allow maximum 2 times online application After maximum 2 times online application After which requires to come to Immigration which requires to come to Immigration office for interview to assess suitability.office for interview to assess suitability.•Work PermitWork Permit•StudentStudent•InvestorInvestor•Assured IncomeAssured Income
Visa/Permit/Visa/Permit/ExtensionExtension (G2C)(G2C)
Visa/Permit/Visa/Permit/ExtensionExtension (G2C)(G2C)
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Project Proposed e-Services-3Project Proposed e-Services-3
•Application registration of Radio Application registration of Radio Frequency LicenseFrequency License•Renewal of Radio Frequency LicenseRenewal of Radio Frequency License
•Application registration of Radio Application registration of Radio Frequency LicenseFrequency License•Renewal of Radio Frequency LicenseRenewal of Radio Frequency License
Frequency Frequency Management Management SystemSystem
(G2B)(G2B)
Frequency Frequency Management Management SystemSystem
(G2B)(G2B)
Ship Registration & Ship Registration & Service FeesService Fees
(G2B)(G2B)
Ship Registration & Ship Registration & Service FeesService Fees
(G2B)(G2B)
•Online new registration for Ship Online new registration for Ship •Online renewal for Ship Online renewal for Ship •Online payment for Tonnage FeeOnline payment for Tonnage Fee•Online Application for Survey and Online Application for Survey and payment covering payment covering
•Initial SurveyInitial Survey•Technical SurveyTechnical Survey•Special SurveySpecial Survey•Loadline SurveyLoadline Survey•Incaling SurveyIncaling Survey•Compass CaliberationCompass Caliberation•Lifeboat SurveyLifeboat Survey
•Light Dues FeeLight Dues Fee
•Online new registration for Ship Online new registration for Ship •Online renewal for Ship Online renewal for Ship •Online payment for Tonnage FeeOnline payment for Tonnage Fee•Online Application for Survey and Online Application for Survey and payment covering payment covering
•Initial SurveyInitial Survey•Technical SurveyTechnical Survey•Special SurveySpecial Survey•Loadline SurveyLoadline Survey•Incaling SurveyIncaling Survey•Compass CaliberationCompass Caliberation•Lifeboat SurveyLifeboat Survey
•Light Dues FeeLight Dues Fee
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Project Proposed e-Services-4Project Proposed e-Services-4
Licensing for Licensing for Weights & Weights & MeasurementMeasurement
(G2B)(G2B)
Licensing for Licensing for Weights & Weights & MeasurementMeasurement
(G2B)(G2B)
•Online new registration for Weight & Online new registration for Weight & Measurement instrumentMeasurement instrument•Online renewal for Weight & Online renewal for Weight & Measurement instrumentMeasurement instrument
•Online new registration for Weight & Online new registration for Weight & Measurement instrumentMeasurement instrument•Online renewal for Weight & Online renewal for Weight & Measurement instrumentMeasurement instrument
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Project e-Services BenefitProject e-Services Benefit• For the Ministry of CommsFor the Ministry of Comms
– Improve productivityImprove productivity– less paper handlingless paper handling– less verification, less data entryless verification, less data entry– recover delayed revenuerecover delayed revenue– deploy manpower for value added service and complex tasksdeploy manpower for value added service and complex tasks
– Consolidated and consistent dataConsolidated and consistent data– data accuracydata accuracy– easy availabilityeasy availability
• For companies/individualFor companies/individual– Save time Save time
– transacting over Internettransacting over Internet– faster and assured turnaround timefaster and assured turnaround time
• For CountryFor Country– attract more companies/touristsattract more companies/tourists– generate more private investmentgenerate more private investment– generate revenue/increase GDPgenerate revenue/increase GDP– more employmentmore employment– more visitor increase spending, multiplier effectsmore visitor increase spending, multiplier effects– new investment approval process new investment approval process
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e-Government Applications Solutionse-Government Applications Solutions
People HubPeople HubPeople HubPeople Hub
EstablishmentEstablishmentHubHub
EstablishmentEstablishmentHubHub
VehicleVehicleHubHub
VehicleVehicleHubHub
IndustryIndustryHubHub
IndustryIndustryHubHub
e-Government Infrastructure Solutione-Government Infrastructure Solutione-Government Infrastructure Solutione-Government Infrastructure Solution
G2BG2BG2BG2B G2C G2C G2C G2C G2GG2GG2GG2G
I n t e r n e tI n t e r n e t I n t r a n e tI n t r a n e t
SearchSearchSearchSearchMy e-GovernmentMy e-GovernmentMy e-GovernmentMy e-Government AuthenticationAuthenticationAuthenticationAuthenticationAlertAlertAlertAlert NewsNewsNewsNews
PORTALCONNECTPORTALCONNECT Portal ServicePortal Service
Application Services / Product & ApplicationsApplication Services / Product & ApplicationsApplication Services / Product & ApplicationsApplication Services / Product & Applications
E-Payment GatewayE-Payment GatewayE-Payment GatewayE-Payment Gateway Report ManagementReport ManagementReport ManagementReport ManagementForms GeneratorForms GeneratorForms GeneratorForms Generator
Workflow SystemWorkflow SystemWorkflow SystemWorkflow System
EMail SystemEMail SystemEMail SystemEMail System
Directory ServicesDirectory ServicesDirectory ServicesDirectory ServicesContent Management SystemContent Management SystemContent Management SystemContent Management System
Language TranslationLanguage TranslationLanguage TranslationLanguage Translation Authentication/SecurityAuthentication/SecurityAuthentication/SecurityAuthentication/SecurityEmailEmailEmailEmailSession ServicesSession ServicesSession ServicesSession Services Data IntegrationData IntegrationData IntegrationData Integration
Document Management SystemDocument Management SystemDocument Management SystemDocument Management System
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e-Government IT Platform Strategye-Government IT Platform Strategy
Intranet Intranet portal portal zonezone
– Database / Exchange Servers
– Application Servers
– Document & Content Management Servers
– FTP Servers
RestricteRestricted zone d zone
– Internet Gateway
– Web Servers
Internet Internet public public zonezone– Intranet Web
Servers– E-mail Web
Servers– Personal
Computers
Key idea: Build a stable, secure, reliable IT Build a stable, secure, reliable IT platformplatform
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ee-Government IT Platform - Planning-Government IT Platform - Planning
> Review of the current Data Center infrastructure need to be done:• Server Consolidation
– Review all the servers that are currently in the data centers
• E-Gov Storage– Consider storage needs for E-Gov applications
• E-Gov Backup– Implementing an e-Gov backup is the next logical step
• E-Gov Applications & Services Continuity– Applications and service continuity is also a consideration,
considering backup data centers
• Network Connectivity• System Monitoring• E-mail
– Streamline Government E-mail system for all departments
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ee-Government IT Platform - Target-Government IT Platform - Target
> The E-Government IT platform must be built in a reliable and secure manner, below is what we recommend for IT Platform:• Two geographically separate data
centre • Disaster Recovery, and government
operations continuity for critical operations and applications
• Physical as well data security, virus and Spam prevention and re-action should be considered in the IT platform development
• Using the extranet (E-Gov Applications/Services) to drive the intranet development
Data center
MBN
Storage&backup
Database Server
Application Server
Web server
Network
PKI SERVER
Firewall
Storage&backup
Backup data center
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Project Proposed Network Infrastructure (Data Project Proposed Network Infrastructure (Data Center)Center)
INTERNET
ITC LAN1~4
IDS IDS
WAN CONNECTION TO OTHER GOVERNMENT
SITES
DNS/Proxy OWA / SMTPWEB / FTP
DMZ
IDS IDS
MANAGEMENT ZONE
Firewall / IDS console
NSMConsole
Anti-virusConsole
File&Print E-Govt AppsAD
APPS ZONE
IDS IDS
ORACLEDATABASE
SQLDATABASE
DB ZONE
Dialup/WAN Router
Core Router
Switch
Tier 1 firewall
VPN concentrator
L3 Core Switch
Tier 2 Firewall
Tier 2 Firewall
Switch Switch SwitchSwitch
BACKUP SERVER
TAPE LIBRARY
INTERNET
ITC LAN1~4
IDS IDS
WAN CONNECTION TO OTHER GOVERNMENT
SITES
DNS/Proxy OWA / SMTPWEB / FTP
DMZ
IDS IDS
MANAGEMENT ZONE
Firewall / IDS console
NSMConsole
Anti-virusConsole
File&Print E-Govt AppsAD
APPS ZONE
IDS IDS
ORACLEDATABASE
SQLDATABASE
DB ZONE
Dialup/WAN Router
Core Router
Switch
Tier 1 firewall
VPN concentrator
L3 Core Switch
Tier 2 Firewall
Tier 2 Firewall
Switch Switch SwitchSwitch
BACKUP SERVER
TAPE LIBRARY
A suitable A suitable Disaster Disaster Recovery Center (DRCRecovery Center (DRC), ), satisfying nodal and satisfying nodal and geographical redundancy.geographical redundancy.
A suitable A suitable Disaster Disaster Recovery Center (DRCRecovery Center (DRC), ), satisfying nodal and satisfying nodal and geographical redundancy.geographical redundancy.
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Proposed Improvement (Data Center Proposed Improvement (Data Center Infrastructure) Infrastructure)
> High availability System• Improved Performance & Resiliency• Scalability• Improved Service Level to users
> Network Security• Network / Host Intrusion Detection System for critical
segments;• 2-tier firewall structure • Remote firewall at each Government site• Segregation of network zones base on functionality
– Public, DMZ, User, Application, Database, management, Intra-Govt
> Network Management• Ease of management and troubleshooting
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e-e-Government Info-communications Government Info-communications Infrastructure (GII)Infrastructure (GII)
> Key concepts:• GII should avoid duplicated investment
• From industry development point of view, should leverage on the development of the GII to be consolidated
• Network connectivity of government offices and data centers
• Deploy e-Gov hubs in remote community centers (connectivity to be built under GII program using suitable technologies such as wireless)
• Introducing Voice and Data convergence to optimize resource utilization and save operational cost
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Project Design Principle for the GII (1/2)Project Design Principle for the GII (1/2)
> Principles: quality of service, reliability and secure
> To build a Broadband Data Backbone for fast switching of Data and Voice traffics. • The choice of Ethernet and IP is based on the domination of IP
traffic due to the Internet and the ease of building software over an IP network.
> To build a data center to accommodate a selection of database, Web, E-mail servers to lay the groundwork for e-Government software applications. • Such choice of equipment shall be heavily dependant on the use
of the government services that will is subject to this project.
> To build a reliable and cost effective voice network. Design of Software to automate work and information flow among government departments firstly, then citizens, businesses and international access.
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Project Design Principle for the GII (2/2)Project Design Principle for the GII (2/2)
> Leverage on current telecom infrastructure when economically so
> In town’s CBD area, interconnect numerous departments by broadband wireless (eg. LMDS) to cut down LL rental cost
> Cabling fiber, UTP lines between buildings in the town
> Wireless LAN can be considered if some buildings/sites are not suitable for cabling
> Long distance data backbone (inter-region) continue to leverage on MW and Optical Fiber Cable
> Build virtual PBXs using reliable ATM/TDM/VoIP technology
> Set up a high performance network core based on advanced router/switch to support convergence of data and multimedia applications
> Through PBX and VoIP devices to provide convenient telephony service
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> Current Status
• Individual departments/offices subscribe standard phone services for voice/fax communications, which amounting to a substantial OPEX
> Solution
• The solution is to use the same GII to carry intra government voice traffic by introducing a PABX system that supports VoIP
> Benefits
• After making use of VoIP technology and GII, the OPEX cost can be greatly reduced
• Advanced voice features could be provided on the PABX to improve productivity
E-Government GII – Voice & Data ConvergenceE-Government GII – Voice & Data Convergence
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E-Government GII – Voice & Data ConvergenceE-Government GII – Voice & Data Convergence
PBX PBXPBX PBX PBX
GII
PSTN
IPIP IP IPIP
e1 e1
Intra Government office voice communication over GIIIntra Government office voice communication over GII
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ContentsContents
> Method of Project Scoping
> Project Business Case StudiesProject Business Case Studies
> Alcatel’s Integration Capacity
> Summary
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e-Gov Project Benefits Analysise-Gov Project Benefits Analysis
Citizen
Business
Government
Social Benefit
Economic Benefit
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e-Gov Project e-Gov Project Social Benefits Social Benefits
> Internal Benefits • Increasing government efficiency • Developing government image• Improve government staff ability and productivity• Data security• Internal communication with online tools
> External Benefits • Convenience to citizens and visitors• Serving the citizen conveniently, 24x7 access to government
system without any time limit• Improving quality of life• Narrowing “digital divide”• Contribution to increased GDP and creation of new skills based
employment
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e-Gov Project e-Gov Project Economic BenefitsEconomic Benefits
> e-Gov Project Direct Economic benefits• Reduce internal administrative expenses• Capturing lost income• Reduction in annual telecom expenses• More … …
> e-Gov Project benefit to GDP growth• Benefit to related industry, with indirect positive impact to other
related service sectors• Creating new industry/service activities in ICT domain: trading,
support, service and training• Facilitate foreign investments and export thus advancing the
total economical activities
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e-Gov Project Business Case - Examplee-Gov Project Business Case - Example
• Financial Analysis: Key ValueFinancial Analysis: Key Value
> Application• 5 applications
• Voice Communication Improvement
> Total Cost: 29,625K$• Total CAPEX: 20,000K$• Total OPEX: 9,625K$
> Total Benefits: 81,894K$81,894K$
> NPV: 27,578K$ **27,578K$ **
> IRR: 38.52%38.52%
> Payback Period: 4 years4 years
> Time to Positive Cash Flow: 1 year**: Discount Rate is 12% PA
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Payback Time of Asia Pacific country E-Gov Project
-$30,000,000
-$20,000,000
-$10,000,000
$0
$10,000,000
$20,000,000
$30,000,000
$40,000,000
$50,000,000
$60,000,000
Y2005 Y2006 Y2007 Y2008 Y2009 Y2010 Y2011 Y2012
Total Cost
Total Benefit
Cum NCF
e-Gov Project Business Case - Examplee-Gov Project Business Case - ExampleFinancial Analysis: Payback Time and Cumulated Net Cash Financial Analysis: Payback Time and Cumulated Net Cash FlowFlow
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e-Gov Project Business Case - Examplee-Gov Project Business Case - ExampleFinancial Analysis: Sensitivity Analysis Financial Analysis: Sensitivity Analysis 11/2/2
Sensitivity Analysis(Cumulated NCF) of Asia Pacificcountry e-Gov Project
-$30,000,000
-$20,000,000
-$10,000,000
$0
$10,000,000
$20,000,000
$30,000,000
$40,000,000
$50,000,000
$60,000,000
Y2005 Y2006 Y2007 Y2008 Y2009 Y2010 Y2011 Y2012
OPEX+
Revenue-
Initial Value
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e-Gov Project Business Case - Example e-Gov Project Business Case - Example Financial Analysis: Sensitivity Analysis 2/2Financial Analysis: Sensitivity Analysis 2/2
> Even if we err on the wrong side, the results are acceptable:
• OPEX+ (increased by 30%)-- NPV: 25.5 MUSD, IRR: 27.1%
• Revenue- (reduced by 30%)--Revenue- (reduced by 30%)-- NPV: 11.3 MUSD, IRR: 22.9%NPV: 11.3 MUSD, IRR: 22.9%
> All payback periods remain within 5 years.
> Conclusion:Conclusion: The project is highly viable withThe project is highly viable with• NPV: NPV: 27.5 million USD27.5 million USD; IRR: ; IRR: 38.5%38.5%
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e-Gov Project Business Case - Example e-Gov Project Business Case - Example – Benefit to Investment 1/2– Benefit to Investment 1/2
Increased Investment(in total INV) from eGov
0100000200000300000400000500000600000700000800000900000
1000000
Y2005 Y2006 Y2007 Y2008 Y2009 Y2010 Y2011
(000$)
Increased Investment Yearly
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Percentage of Total Investment/GDP after eGov
0%
5%
10%
15%
20%
25%
30%
Y2005 Y2006 Y2007 Y2008 Y2009 Y2010 Y2011
e-Gov Project Business Case - Example e-Gov Project Business Case - Example – Benefit to Investment 2/2– Benefit to Investment 2/2
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e-Gov Project Business Case – Examplee-Gov Project Business Case – Example– Benefit to Export 1/2– Benefit to Export 1/2
Increased Export(in total EXP) from eGov Project
0
500000
1000000
1500000
2000000
2500000
3000000
Y2005 Y2006 Y2007 Y2008 Y2009 Y2010 Y2011
(000$)
Increased Export
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e-Gov Project Business Case – Examplee-Gov Project Business Case – Example – Benefit to Export 2/2– Benefit to Export 2/2
Percentage of Export/GDP after eGov Project
0%
10%
20%
30%
40%
50%
60%
70%
80%
Y2005 Y2006 Y2007 Y2008 Y2009 Y2010 Y2011
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e-Gov Project Business Case – Examplee-Gov Project Business Case – Example – Benefit to employment (1/2)– Benefit to employment (1/2)
Increased Opportunity for employment from eGov
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
Y2005 Y2006 Y2007 Y2008 Y2009 Y2010 Y2011
(Post)
0%
2%
4%
6%
8%
10%
Percentage of increased employment opportunity/Total Labor
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> Improving of job quality• IT does not make existing civil servants redundant• It only frees up them from routine, mundane tasks • Allow them to be trained for mastering better skills and to
tackle higher value-add tasks• Provide them an alternative career perspectives in the
private sector once they have mastered good IT skills
> Attract and retain IT talents
e-Gov Project Business Case – Example e-Gov Project Business Case – Example – Benefit to employment (2/2)– Benefit to employment (2/2)
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> e-Gov Project Direct Benefits to IT Industry• Create IT consumable wholesale and Retail Industry, such as: PC ,
software, etc.• Create IT training service industry, furthermore the training service also
can be exported to other countries.• Creating more job opportunities in IT sectors. • Create a call center service industry which could be further developed
to reap economic benefits from catering to the markets such as Australian and New Zealand and beyond. This is feasible because of the maturity of the information and communication technology and the decline in the cost of such technology.
• Create a software service industry which could be further groomed to reap economic benefits from catering to the regional markets. This is feasible because software services is relatively easy to be exported.
> e-Gov Project Indirect Benefits to IT Industry• Improve the IT literacy and competency to support and sustain
economic growth in the IT related sectors.
E-Gov Project Benefit to IT IndustryE-Gov Project Benefit to IT Industry
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ContentsContents
> Method of Project Scoping
> Project Business Case Studies
> Alcatel’s Integration CapacityAlcatel’s Integration Capacity
> Summary
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PlanningPlanning Business and TechnicalBusiness and Technical
Deploy & IntegrateDeploy & IntegrateBuild - IntegrationBuild - Integration
Installation - CommissioningInstallation - Commissioning
Operate &Operate &MaintainMaintain
Managed ServicesManaged Services
Design &Design &EngineeringEngineering
Full ServiceFull ServiceTurnkey
Broadband
Alcatel’s Turnkey Services...Alcatel’s Turnkey Services...
> Turnkey service can help…
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ServicesServices
Integrated, multi-vendor, communication solutionsIntegrated, multi-vendor, communication solutions
ApplicationsApplicationsInfrastructureInfrastructure
Alcatel offer Alcatel offer e-Gov Project Integration Capacitye-Gov Project Integration Capacity
• Engineering• Procurement• Integration• Installation• Maintenance• Project
Management
• Engineering• Procurement• Integration• Installation• Maintenance• Project
Management
• ASB• Third Parties• ASB• Third Parties
• ASB• Third Parties• ASB• Third Parties
Complete SolutionComplete Solution
ASB offers e-Gov project integrator & Engineering ServicesASB offers e-Gov project integrator & Engineering ServicesASB offers e-Gov project integrator & Engineering ServicesASB offers e-Gov project integrator & Engineering Services
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Partnership with NCS: A leader for e-Partnership with NCS: A leader for e-Government Government
Nurturing Public Service Innovation
Thought Leadership & Research in eGovernment
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Sri Lankan eGovernment Blueprint
Thailand eCitizen Portal Blueprint
Hong Kong SAR Government Agencies’ IT Masterplan
Singapore Intelligent Island : IT2000 Masterplan
Mauritius Government IT Plan
Malaysia’s Sarawak State Government IT planning
Broadband Infrastructure for Government, Singapore
Singapore Government – Public Service Infrastructure
E-Government & Government ICT PlanningE-Government & Government ICT Planning
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> Status of e-Govt initiatives in 9 Asian economies: Brunei, China, Hong Kong, India, S Korea, Malaysia, Singapore, Taiwan & Thailand
> Scope of coverage: vision, strategies, plans, maturity indicators, programmes, etc.
> Sharing new perspectives, insights & leading practices on e-Government
> Published by Times Media (August 2003)
““e-Government in Asia” booke-Government in Asia” book
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ContentsContents
> Method of Project Scoping
> Project Business Case Studies
> Alcatel’s Integration Capacity
> SummarySummary
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ASB e-Gov Project’s ValueASB e-Gov Project’s Value
ICT technology leader
Alcatel’s Products and solutions has global competitiveness in Government networks
Global Experience
Deep understanding and long-term participation and experience on E-Government and City informatization
Consulting
Provide professional e-Gov project Strategy & Planning consultation
Full range of services
The capability to be your prime contractor for full turnkey deployments
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SummarySummary
> Both economic and technical analysis show that Asia Pacific Country’s e-government project is feasible, with strong social and economy benefits:
> Creating higher efficiency
> Offering a versatile variety of services
> Reduce cost and capturing a significant range of lost income
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Thank You!
Next StepsNext Steps
2005-1-27
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Next steps (1):Next steps (1):
> During the planning stages, Alcatel could offer a series of professional services in the planning of City’s E-Government program covering:
> (1) Methodology:– E-Government planning methodology and process
• This is to ensure a proper approach and process in developing an E-Government program drawing on the lessons and experiences from other similar planning Alcatel had done.
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Next Steps (2)Next Steps (2)
• (2) Assessment:– Application requirement assessment– IT infrastructure assessment– Government network infrastructure assessment
• This is to get an overall understanding of the total needs of government applications, and identify priority applications according to a criteria set by the government
• Also, to understand the existing infrastructure that could be re-used, or upgraded to fit the needs of new applications
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Next Steps (3)Next Steps (3)
• (3) Planning– Applications development and rollout planning– IT platform upgrade and development planning– Government network development planning– Overall costing and budget estimate
• In this phase of the service, we determine a initial set of applications as a starting point. Use the applications to drive the definition of the rest of the infrastructure development.
• We will make a high level design of the necessary applications support architecture, and the new IT platform, government network connectivity;
• In order to arrive at a basic cost structure
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Next Steps (4)Next Steps (4)
• (4) Feasibility– Quantify the measurable benefits of the e-government
applications, and relate that to the cost of the project;– In order to derive the overall return on investment, and cash
flow as well as sensitivity analysis. – Analysis of the direct benefits and impact to GDP growth to
the economy
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Next Steps (5)Next Steps (5)
> During project implementation stages:• Alcatel could provide full turn-key responsibility to
conduct the detail system design, implementation, project management, training;
• As well as providing professional service on– E-Governance (methodology in managing the successful
rollout of E-services, and adapt the internal process and organization to use the new IT infrastructure)
– Skills transfer (to ensure City local personnel could sustain the future development without dependency on Alcatel
E-Gov Economical ImpactE-Gov Economical Impact
2004-7-25
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Question:Question:
> Additional information on benefits of such project to our country’s economy in terms of GDP growth is required to ensure that government in supporting the project is fully aware of the economic benefits that will accrue in implementing that project vis-à-vis the cost of financing it. A table detailing cash flows/savings as well as projected increase in GDP once the project is up and running would be appreciated.
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AnswersAnswers
> We wish to answer this question in two parts:
> Firstly in the Project’s own financial viability• For this point, the current Feasibility Report has provided
an analysis on cash flow, vs direct benefits from the project, estimated internal rate of return for the total investment
• A summary is re-captured here in
> Impact to GDP growth• This is harder to assess, but we will make some attempts
here• And elaborate how we are going to estimate this
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Project’s viability on its ownProject’s viability on its own
> As presented in Section 6 of the Feasibility Report with details in Appendix 2:
> The project is highly viable with a Net Present Value (NPV) of $11.2M, benefit/cost ratio of 1.5:1, and achieving an Internal Rate of Return (IRR) of 14.62%.
> Taking some sensitivity analysis into consideration, even the total cost is increased by 10%, the IRR can still stay at 11.37%.
> On the other hand, if the total benefit decreased by 10%, the IRR can hold at 8.20%.
> For details, please refer to the Feasibility Report
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Impact to GDP GrowthImpact to GDP Growth
> There are many factors contributing to or affecting the GDP growth
> In essence, the overall impact to the economy by an E-Gov investment is like that by many other infrastructure investment such as airport, railways, roads, etc. The impact are primarily in the following three aspects:• Improving productivity to multiple other sectors• Creating new industry/service activities in its own domain• Attract foreign investments thus increasing the total
economical activities
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Improving productivity to multiple other sectorsImproving productivity to multiple other sectors
> We have identified the following sectors being the major GDP generation sectors in the country:• Agriculture, Forestry and Fishing Sector• Wholesale and Retail Trade Sector• Community and Social Services Sector• Finance and Insurance Sector• Manufacturing Sector • Transport, Storage and Communication Sector
> By drawing upon experiences and modeling in other countries and regions, we will see if we could formulate a quantitative assessment on the impact of E-Gov to the above sectors
> But, this will take a lot of time and need to collect a lot of information on various industry sectors
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Creating new industry/service activities in its Creating new industry/service activities in its own domainown domain> The direct impact of the E-Gov investment is to
creation of relevant supporting industry in Information Communications Technologies
> These include but not limited to:• ICT consulting, planning, architecting (including export to
regional countries)• Software applications planning, design, development,
customization, upgrading and maintenance (export possible)
• IT education and training (Export possible)• IT supply and reselling (Export/trading possible)• Equipment and facilities maintenance
> Again, based on the references and benchmarks elsewhere, we could formulate an assessment for the country
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Attract foreign investmentsAttract foreign investments
> There are many factors together collectively help to increase the competitiveness of the country as a hub for the region and to attract foreign investments, such as:• Social and political stability• Legal system and transparency• Transportation, logistics, infocommunications• Financial services (banking, insurances)• Utility (power, gas, water)
> E-Government could only play a relatively small role in this aspects. It would harder to attribute improvement of foreign investment due to E-Gov
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SummarySummary
> In summary, we are of the opinion that • The project is on its own a viable investment based on
direct benefits• The quantification on the impact to GDP would help
further recognizing the potential strategic value of the project, but
• The GDP growth also depends on many other factors not related to ICT and E-Government. It could be primarily set by the overall macro economic conditions for the country, the Region, even the global economy as a whole
E-Gov Operational ModelE-Gov Operational Model
2004-7-15
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ContentsContents
> E-Government Operational Models in other countries
> Discussion and proposal for the E-Government operational model
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SingaporeSingapore
> Early development stages – 1981-1996• National Computer Board (NCB) as the IT agency under
the Ministry of Finance• Master planning, architect, tender spec, project delivering,
user training, customization• Nearly 80% of NCB staff were seconded to
ministries/departments
> Major development stage – 1996-2000• Privatization of the operational arm of NCB to form NCS• NCB mission focused on policy and promotions• Dec 1999 merger of NCB with Telecom Authority of
Singapore (TAS) to form a single ICT agency – Infocomm Development Authority (IDA)
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Singapore (cont.)Singapore (cont.)
> Major development stage – 1996-2000 (cont.)• Operational model being:
– MoF controls budget allocation to ministries/departments for E-Gov spending
– IDA acts as CIO, regulatory, program/project management– Provide sectors takes government contracts to execute,
deploy and maintain E-Gov infrastructure and applications
> Mature stage – 2000-2003• E-Government Action Plan I – S$1.5B for 3 yrs • Operational model remained the same
> Future development – 2003-2006• E-Government Action Plan II – S$1.3B for 3 years• Operational model likely remain the same
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Singapore (cont.)Singapore (cont.)
eGov Advisory Panel
>E-Government operational model Ministry of Finance
eGov Policy Comm.(eGPC)
InfocommDevelopment
Authority (IDA)
- Chaired by the Head of Civil Service and comprises Permanent Secretaries of Ministries
- Chaired by the Head of Civil Service and comprises representatives from private and public sectors to help steer e-Government effort
- CIOs engaged to various ministries
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Singapore (cont.)Singapore (cont.)
> Comments on Singapore’s E-Government operational model• MoF having the final say, could ensure that all
government departments/agencies will be using the common infrastructure, policy and framework as set by IDA,
• to minimize duplication of efforts & investment.• IDA, as the competence centre, acts as project manager
to help MoF in managing E-Government initiatives and also as CIO to the entire government
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Comparison of Government-wide CIO Office
Singapore UK Ireland USA
Commonw ealth NSW QLD Federal OntarioWashington
State
Name of CIO or nearest equivalent
AGIMOOffice of
Information Technology
Information Economy
Infrastructure Unit
CIO Branch Corporate CIOGovernment
CIOe-Envoy REACH
Department of Information Services
Status of office
ExecutiveAgency
Business unit of department
Business unit of department
Business unit of department
Business unit of department
Unit of statutory
agency, IDA
Business unit of department
Business unit of department
Department
Cabinet Committee
None ICT: external and internal
Not Available Internal Admin Internal Admin none none Info SocietyCIO sits in Governor's
Cabinet
High level steerage of agenda
ICT Committee of secretaries
ICT Committee of secretaries
Committee of secretaries - not just ICT
ICT Committee of secretaries
ICT Committee of secretaries
ICT Committee of secretaries
ICT Board of deputy
secretaries
ICT Committee of secretaries
Statutory Board
CIO membership of steerage committee
Member Not Available NoneConvenor and
secretariatMember and secretariat
None - Finance acts as
Secretariat
Convenes Board
noneMember and secretariat
Hierarchy level
Betw een Sec and Deputy Secretary
Deputy Secretary
Deputy Secretary
Deputy Secretary
Deputy Secretary
One below deputy
secretary
Deputy Secretary
Deputy Secretary
Secretary
Appointed By Minister Secretary Secretary PM (exec order) not available not available PM Secretary Governor
Reports to Minister Secretary Secretary Secretary not availableHead of IDA
and secretary of Finance
Head of Civil Service
Secretary Governor
Link to Dept CIOs
Peer Peer PeerPeer plus
assessmentdual reporting
Peer plus assessment
Peer Peer Peer
Role in eGov Yes Yes Yes Yes Yes Yes Yes None Yes
Australia Canada
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ContentsContents
> E-Government Operational Models in other countries
> Discussion and proposal for the country’s E-Government operational model
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PrioritiesPriorities
> Bringing Government ICT infrastructure up to-date in order to be able to roll out a critical mass of E-Government applications and services
> To build a sufficiently large ICT planning, architecture and project management competence and skills
> To stimulate the set-up in the private sector ICT business
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E-Government Operational ModelE-Government Operational Model
> Leverage on current competence and organizational structure of XYZ unit within MoF
> Complement that with telecom infrastructure investment as a supporting means
> For better coordination, a new agency for Infocomm development could be envisaged under the Ministry of Communications.• Comprising XYZ and led by a more aggressive and
forward looking leadership (? How to ensure strong backing from MoF)
• Leaving current telecom department for telecom regulations matters only
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E-Government Operational Model (cont.)E-Government Operational Model (cont.)
> The drawbacks of assigning the telecom operator to develop the entire ICT infrastructure for E-Government• Lack of IT and government applications competence• Harder to convince all government departments/agencies
to follow the same approach, platforms and policies• Re-enforcing monopoly resulting in
– Less efficiency (due to lack of competition)– higher cost to the government operations, thus hindering
return on investment from government point of view
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