8/12/2019 An Empirical Investigation of the impact of non-verbal communication on service evaluation

1/15

http://www.mcbup.com/research_registers/mkt.asphttp://www.emerald-library.com/http://www.emerald-library.com/http://www.mcbup.com/research_registers/mkt.asp

8/12/2019 An Empirical Investigation of the impact of non-verbal communication on service evaluation

2/15

8/12/2019 An Empirical Investigation of the impact of non-verbal communication on service evaluation

3/15

8/12/2019 An Empirical Investigation of the impact of non-verbal communication on service evaluation

4/15

8/12/2019 An Empirical Investigation of the impact of non-verbal communication on service evaluation

5/15

8/12/2019 An Empirical Investigation of the impact of non-verbal communication on service evaluation

6/15

8/12/2019 An Empirical Investigation of the impact of non-verbal communication on service evaluation

7/15

8/12/2019 An Empirical Investigation of the impact of non-verbal communication on service evaluation

8/15

8/12/2019 An Empirical Investigation of the impact of non-verbal communication on service evaluation

9/15

8/12/2019 An Empirical Investigation of the impact of non-verbal communication on service evaluation

10/15

8/12/2019 An Empirical Investigation of the impact of non-verbal communication on service evaluation

11/15

8/12/2019 An Empirical Investigation of the impact of non-verbal communication on service evaluation

12/15

8/12/2019 An Empirical Investigation of the impact of non-verbal communication on service evaluation

13/15

8/12/2019 An Empirical Investigation of the impact of non-verbal communication on service evaluation

14/15

8/12/2019 An Empirical Investigation of the impact of non-verbal communication on service evaluation

15/15