an integrated approach to auditing internal business...
TRANSCRIPT
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An Integrated Approach to Auditing
Internal Business Services
John Hilbert, CQA
13 October 2017
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ObjectivesIdentifying Internal Business Services
Implementing Internal Business Service Audits
Lessons Learned
Conclusion
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Implementing
Internal Business Service Audits
October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
Addison
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October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
Addison
Identifying Internal Business Services
October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
Addison
Quality
Project Management
Risk Management
Safety, Health & Environmental
Information Technology
Human Resources
Accounting
Facilities
Others
QMS
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Implementing
Internal Business Service Audits
October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
Addison
Internal Audit Program initiated in 2005
• Improve awareness in quality procedures and standards
• Time for stakeholders to understand the intent of quality
procedures
• Integrate quality procedures into projects
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Implementing
Internal Business Service Audits
October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
Addison
• Internal Audit Program added value to Company
• Auditors were independent
• Audits established if processes were working
• Constant improvement
• Company was growing fast
• Risks associated with work grew
• Internal business services are critical to the support of
staff, leadership, and management
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Implementing
Internal Business Service Audits
By expanding the support of internal stakeholder’s so that
they can effectively meet the needs for their clients is the
spark to grow to a new standard with refining the quality
culture.
October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
Addison
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Implementing
Internal Business Service Audits
October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
Addison
In practical terms, we need to do audits to establish
consistency in the way business is done
• Consistency with company growth
• Consistency with client satisfaction
• Consistency with managing risk
It began with a new message and tone of the audit
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Implementing
Internal Business Service Audits
October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
Addison
Restructuring of the Internal Audit Process
• Change our audit process to a Desktop Review and
On-site Activities
➢First Stage: Desktop Activities (off site)
➢Second Stage: On-site Audit Activities
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Implementing
Internal Business Service Audits
October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
Addison
Internal Service Audits begin
• Corporate Compliance Office
• Timekeeping Floor Check
• Safety, Health and Environmental Office
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Implementing
Internal Business Service Audits
October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
Addison
Project Management Office | Earned Value & Master Specification Specialist | Information Technology Group
2015 Scope Additions
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Implementing
Internal Business Service Audits
October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
Addison
Company Roll out of New MIS
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Implementing
Internal Business Service Audits
October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
Addison
2017 New Criteria • Safety, Health and Environmental Office
• Project Management Office
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Implementing
Internal Business Service Audits
October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
Addison
Future Additions to the Internal Service Audits
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October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
Addison
• How would we have the time to perform audits on the
different business areas?
• Auditors would have to have an understanding of the
business requirements?
• How would we track these different results?
• How would we report all these different results?
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Conclusion
October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
Addison
Quality
Project Management
Risk Management
Safety, Health &
Environmental
Information Technology
Human Resources
Accounting
Facilities
Others
QMS
![Page 17: An Integrated Approach to Auditing Internal Business …asq.org/audit/2017/10/auditing/an-integrated-approach-to-auditing... · Human Resources Accounting Facilities Others QMS. Implementing](https://reader033.vdocument.in/reader033/viewer/2022052712/5b83ee1e7f8b9a940b8e0ddb/html5/thumbnails/17.jpg)
An Integrated Approach to Auditing
Internal Business Services
October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
Addison
Questions?