an introduction to zen 6 - integrated network and customer experience analytics
TRANSCRIPT
An introduction to integrated network and
customer experience analytics in Zen 6
Introducing Zen 6
2 | SysMech
Introducing Zen 6Introducing Zen 6
Zen 6 is an end-to-end network analytics and automation application that gives CSPs the ability to integrate
their network and customer experience data in one centralised tool.
Understand customer
experience by auto-
correlating probe data with
network performance metrics
and layering with NPS.
Improve MTTR by
automatically alerting on
which part of the value chain
is causing a service
degradation.
Reduce OPEX & CAPEX
by consolidating legacy tools
and support contracts into
one centralised platform.
New FeaturesCross domain customer experience analysis
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Network experience is now more important than everCross domain customer experience analysis
As CSPs margins are becoming continually squeezed, customer satisfaction is becoming more important than
ever. CSPs need to:
Attract new customers through superior coverage
and new services
Delight existing customers with the best quality
service
Reduce complaints by ensuring network
consistency and availability
Rapidly fix issues to maintain a high NPS
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NEW! Combined network performance and NPS analysisCross domain customer experience analysis
Good coverage - Good quality
Poor coverage - Good quality
Good coverage - Poor quality
Poor coverage - Poor quality
CSPs can correlate
coverage and quality
metrics with NPS to
understand what
customers really care
about and then prioritise
optimisation efforts.
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NEW! Individual subscriber performance analysisCross domain customer experience analysis
CSPs can improve
MTTR by immediately
seeing which frequency
and individual towers
are causing poor
quality, or coverage for
an individual subscriber
or group.
New FeaturesEnhanced fault handling
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Automation and prediction are now essentialEnhanced fault handling
With an influx in data without an influx in staff, CSPs need automation and prediction to successfully manage
the network.
Zen allows CSPs to:
Combine their performance management and fault
management tools into one central solution.
Create savable alarm filtering definitions to
meet the varied responsibilities of an operational
team.
Use alarm reduction and automation to optimize
resources available.
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NEW! Network equipment status visibilityEnhanced fault handling
Users get up to the
minute network
equipment status
visibility. Alarms can
be acknowledged and
actioned directly within
Zen, and correlated
with performance data.
10 | SysMech
NEW! Automated alarm reduction functionalityEnhanced fault handling
Alarm reduction significantly
reduces low level alarms
appearing in the alarm handling
window, instead, just showing the
primary major alarm to which the low
level alarms are associated, delivering
measurable time savings!
New FeaturesUpgraded visualisation & self monitoring
12 | SysMech
NEW! Visualisation upgrades & faster speeds Upgraded visualisation and self-monitoring
Zen 6 delivers upgrades to analytical
forecasting making it easier for CSPs
to answer more questions and explore
new scenarios. Users can also
experience faster view and
dashboard load times with Tableau
9.3 performance enhancements.
New map data, including postal
codes for 42 European countries,
helps CSPs conduct geographical
analysis with less effort and the
most current information.
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NEW! Self-monitoring functionality Upgraded visualisation and self-monitoring
CSPs can improve system
availability and optimise
performance with Zen’s self-
monitoring functionality.
Automatically get alerts to
abnormal data loading, or low
disk space.
To see the benefits of Zen 6 first hand
arrange a demonstration today
Book your demo today
+44 1189 332 220
www.sysmech.co.uk