an investigation comes to life
DESCRIPTION
This is a story about brand investigations, finding problems and creating solutions.TRANSCRIPT
Gloria Omaswa
Detective Strategist
A detective’s trail
At 10, my investigative training starts :
Nancy Drew, The Famous Five, and
Sherlock Holmes were my mentors in
Uganda.
As a teen, my investigations
take me to: Botswana,
South Africa, Kenya,
as well as through:
•Shakespeare
•Long Walk To Freedom
•Anna Karenina
•A Soldiers Journey
Age 19, Law School,
boys! friendships, I
I investigate the US
and Ireland beckon.
In 2003, I am at QG Saatchi & Saatchi, I’ve explored French and Swahili unsuccessfully. I investigate dance and learn Kwasakwasa, acogo.
In 2006, I join ZK
Kenya. I
work on Motorola,
Zain, Woolworths
and many more
In 2007, I start Fresh Ideas Ltd
& move to FIND, Switzerland
On to China in
2008 & then to
VCU
Start here
Cambridge, Boston night life:Lots of people found this fascinating.
Summer 2009
NOAH HAD HIS TROUBLES, JUST LIKE YOU, FOR 40 DAYS HE SAILED THE EARTH UNTIL HE FOUND A PLACE TO PARK
Current favorite quote
Parking lot, Richmond, VA
I’m in there at the back, dancing to Bollywod music.
Things I’ve seen and done on the trail
Case studies :
•Goodwill
•Dr. Bortz
•Noxzema
•Audi
My team won the semester long competitive strategy pitch
and presented to the board of Goodwill, Virginia
Challenge: Increase shopping among 18-24
year olds
Problem : Gen Y’s perception of Goodwill
Goodwill is like an old fashioned
grandma who is trying to get with
the times!
Because of this perception problem, Gen Y and Goodwill aren’t conversing.
They buy vintage for
cheap from Goodwill
And resell for 3 times
the price to Gen Y
Thrift stores,
consignment stores
Who is standing in the way of the conversation?
Fashion
forward
$
How Competitive is Goodwill?
Need supply Clothing store
If Gen Y knew the real
Goodwill they would
shop there.
Positioning:
Real fashion for less
Dated
$$$
PerceptionReality
Rumors thrift store
Who are we talking to ?
The Borrowers:
They borrow from the past
They are the first on the scene
Artists and Entrepreneurs
Leaders and social philanthropists
Real fashion is at Goodwill
Gen Y doesn’t know about it
Conversation is everything
Insights
Strategy
Speak their language:
Be relevant to their lifestyle and the
causes that are important to them
Tactics
Fashion Advisory Board
T shirt design competition
Talk to them online
Dr. Wally Bortz: An eccentric Stanford professor
Challenge: Generate awareness for his message of
healthy living.
Results: Radical media invited us to present our idea to him.
He broke down and cried after our presentation.
America today: 67% are either over weight or obeseThe health message is over played and cliché
Wally’s message: Health is about prevention not a cure .
Aging doesn’t have to mean growing old.
He believes we can all live to be 120 years of
age!
Mcdonald’s addicts Health enthusiasts
Who are we talking to ?
People like me
Care about health But not motivated Countless opportunities to splurge Technology makes life easy
Health = Money
Insight: Living unhealthy is so easy and routine that they are not motivated to change.
Strategy: Inspire them to defy the odds by creating motivation.
Campaign: Wally Bortz won’t die
100% online
Campaign:Twitter contest: choose the day he dies
Betting line: Bet on his death
Miles stones he would have missed
Days of defiance
Blog
Motivation : compare yourself to him on FB
Publicity
Client: Noxzema
Challenge: Create a contextual
strategy to extend Noxzema’s reach in
the skin care category.
Competitive situation
Insight
I’m not at war with my face.
I’m not looking to pamper it
I just want it to be clean.
Target : Men and women
Who is the Simpletarian &
Simpletariana?
They don’t want to use soap but they
aren’t ready for the clutter at the drug store
Opportunity:
Leverage Noxzema’s
no fuss qualities
Brand Experience Path:Where content and context meet
This was a semester long competitive pitch. Our team was one
of 2 teams that won. We made a presentation to the CMO of
Audi.
Client:
Challenge: Engage millenials with the brand.
Problem: Audi is like a blank slate. It stands for nothing,
as a result it hasn’t been attracting many
enthusiasts.
We also found out that millenials were being turned
away at the dealerships.
Challenge: Give Audi an identity
We spoke to Audi loyalists, found out what
attracted them to the car and came up with a point
of view.?
Target :Millenials who appreciate design, are ambitious, but do not crave the
limelight, independent minded people who cannot help but redesign
their own worlds
Insights: This generation has grown up in an age where design is appreciated:
it’s not just smart. It has to be sexy (smaxy). They’ve grown up using
photo-shop, editing videos and doing all sorts of design.
Audi is subtle design, its understated elegance to a successful person
who doesn’t need to show off.
Strategy:
Emphasize who Audi is by emphasizing the power of design
Cultural Observation:
Audi’s product placement in “The Transformers” and “Iron Man” as
well as it’s LED lighting design has given it a lease on life among
millenials.
Creative: The Audi survival kit
Celebrate the design of the Audi by
getting people to enjoy the well
designed aura of an Audi. Do this
by getting them to take a test
drive. This test drive will induce
withdrawal symptoms that the Audi
test kit will help them cope with.
The Audi dealership problem:Millenials didn’t feel welcome at the dealerships.
They shared their experiences with us:
“I asked for an A4 and they showed me an A3”
“I took my car for service and when I picked it
up they didn’t recognize me”
“The salesman asked me if I had enough
money in my account.”
Introduce the dealerships to millenialsRecommendations:•Dealership training
•A booklet that explains millenials lifestyles and purchasing behavior
•Dealership networking application: dealership, corporate, factory
•Create on line experiences by having offline experiences: cocktails, Lemans races.
This led us to our second strategy:
My name is Gloria Omaswa.Mob: 919 749 7098 [email protected]
I have eclectic skills.•Creative and strategic brief writing
•In-depth segmentation studies, insight development,
•Competitive reviews and presentations
•Media planning
•INS, MTC Simmons cross-tab database construction and analysis
I understand branding.Audi, North America- My team won a competitive strategic brand concepts
pitch to sell Audi to millenials. We presented to the CMO of Audi North
America.
Goodwill Industries of Central Virginia - My team won a competitive
strategy pitch rebranding Goodwill for 18-24 year olds. As a result we were
invited to make an encore presentation to the entire Board of Directors.
I have international experience.Branding Intern, Foundation for Innovative New Diagnostics, FIND
Geneva, Switzerland (November 2007- April 2008)
Copywriter, ZK TBWA Advertising
Nairobi, Kenya (May 2006- January 2007)
Copywriter, QG Saatchi & Saatchi
Kampala, Uganda (Oct 2003 – May 2006)
I have been educated.Summer course: Economic Development in India and East Asia
Harvard University (June – August 2009)
M.S, Mass Communications: Advertising, Communication Strategy
Virginia Commonwealth University, VCU Brandcenter (September 2008 –
present)
Certificate in Elementary Chinese
Worldlink Education, Haidian Beijing
(May 2008 – August 2008)
Post Graduate Diploma in Mass
Communications (Hons)
Makerere University, Kampala, Uganda
(October 2003- March 2005)
Post Graduate Diploma in Legal Practice
Law Development Center, Kampala, Uganda
(October 2002- August 2003)
Bachelor of Laws (Hons)
Makerere University, Kampala, Uganda
(October 1998- September 2002)
I take responsibility.•Makerere University Law Journal, Editor
•Makerere Law Society , Speaker
•Lanugage skills: Ateso, elementary Mandarin,
elementary Swahili
I love life.I read the international press every day. There’s
nothing like waking up early and getting acquainted
with what’s happened on the other side of the world
while I was asleep. Travelling thrills me. Reading
novels exercises my imagination. Hiking exercises
my body. I like to wear my hair long and braided. I
live my life with passion.