an iso 9001:2000 certified company copyright © 2009 kaizen it services pvt. ltd. about us…
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Start of operation : 1999
Construction : Private Limited
Employee Strength : 440+
Major Partnership : Tire one supplier of IBM for services
2Copyright © 2009 Kaizen IT Services Pvt. Ltd.
QuickQuick Facts
Presence : Pan India
IT Infrastructure Management
Staffing
System Integration
Software Solutions
3Copyright © 2009 Kaizen IT Services Pvt. Ltd.
Lines Of Lines Of BusinessBusiness
End User Support
Network Support
Hardware Maintenance
Data Center Operation
IT Infrastructure IT Infrastructure ManagementManagement
4Copyright © 2009 Kaizen IT Services Pvt. Ltd.
System Administration
Contract Stuffing
Permanent Recruitment
Optional Leave Management
Deployment at Short Notice
5Copyright © 2009 Kaizen IT Services Pvt. Ltd.
StaffingStaffing
Skill Based Catalogue
Large Database
Solution Architecture design
Partnership with IBM, Lenovo, HP, Dlink
Prompt after sales support
6Copyright © 2009 Kaizen IT Services Pvt. Ltd.
System System IntegrationIntegration
ERP Solution for Small & Medium Business
Pay roll for Small & Medium Business
ITIL compliant Helpdesk Tool
Competency in customised Client Server & Web based Solutions
Software Software SolutionsSolutions
7Copyright © 2009 Kaizen IT Services Pvt. Ltd.
Integration With Tally
Pay roll for Govt. & Semi Govt. Institution
Head Office: Kolkata
New Delhi
Mumbai
Pune
Branch NetworkBranch Network
Bangalore
10Copyright © 2009 Kaizen IT Services Pvt. Ltd.
Patna
Bhubaneswar
Guwahati
New Delhi
Branch LocationsBranch LocationsLocation Address Phone Contact
House No. 82, Block – B2 Janak Puri, New Delhi – 110 058 65179368 Sujoy Das
Mumbai Shri Sai Sneha Complex, Wing-F, Flat No. 303, Near Akashnidhi Ramdev Park Road , Mira Road (East),Thane – 401 107
(022) 65296678
Prantika Pal
Pune Flat No. 4 Usha Daulat Apartment, Garware Colony, Near TML factory Main Gate, Chinchwad, Pune 411033
(020)27453944
Amrita Pal
Bangalore Shreeja Tanishq Apartment Flat No. 312, Block-B, 3rd Floor, BMP No.13/2-2, Byrasandra, K R Puram Hobli, Bangalore East, Bangalore – 560 093
(080)65564207
Shovon Saha
Patna 128E S.K. Puri Boring Road . Patna -800001 9334525530 Biplob Sanyal
Guwahati C/o Mr. Naren Chandra das House No.30 Sarumotoria, Swaraj Nagar Path , Dakshin Hangarbari,Dispur Guwahati -781006
9707588460 Dhruba Dutta
Bhubaneswar Plot no. 618, SabarSahi, Rasulgarh, Bhubaneswar 9861155900 Sandeep Kar
Siliguri 237/1 Nivedita Roy Road, Siliguri, Pin- 734003 9433343027 Shambhu Das
11Copyright © 2009 Kaizen IT Services Pvt. Ltd.
Employee Distribution (State Wise)Employee Distribution (State Wise)
12Copyright © 2009 Kaizen IT Services Pvt. Ltd.
Chhattisgarh, Tripura, Meghalaya, Rajasthan, Goa, Andaman & Nicober Island...... Less Than 5
West Bengal
Jharkhand
Orissa
Bihar
Assam
Uttar Pradesh
Haryana
Punjab
160
30
27
17
16
21
13
8
Delhi
Madhya Pradesh
Uttarakhand
Maharasthra
Gujrat
Karnataka
Tamilnadu
Andhra Pradesh
8
6
5
78
7
31
6
5
13Copyright © 2009 Kaizen IT Services Pvt. Ltd.
West BengalKolkata Asansol Burdwan Durgapur Haldia Kharagpur
Siliguri Howrah Jalpaiguri Maldah Mecheda
Jharkhand Jamshedpur Ranchi Dhanbad West Bokaro Hazaribag Khunti
Orissa
Bhubaneswar Rourkela Balasore Sambalpur Berhampur Jharsuguda
Angul Bamnipal Bhadrak Bolangir Jagatsinghpur Jajpur
Joda Keonjhar Khanbond Nayagarh Rayagada
BiharMuzaffarpur Patna Bhagalpur Aurangabad Begusarai BiharSharif
Saharsa Sitamari Siwan
Chhattisgarh Dhamtari
Engineer Engineer LocationsLocations
Engineer Engineer LocationsLocations
AssamGuwahaty Jorhat Dibrugarh Silchar Tezpur Bongaigaon
Byrnihat
Tripura Agartala
Meghalaya Shillong
UP
Luckhnow Agra Mughalsarai Gorakhpur Meerut Aligarh
Azamgarh Balia Farrakhubad Jaunpur Mathura Mirzapur
Raiberelli
Hariyana Gurgaon Manesar Ambala Panchkula Karnal
Punjab Amritsar Jalandhar Ludhiana
14Copyright © 2009 Kaizen IT Services Pvt. Ltd.
Engineer Engineer LocationsLocations
Delhi Delhi
Madhya Pradesh Bhopal Raipur Gwalior Jhansi Rewa
Uttarakhand Haridwar Dehradun Almora Panth Nagar
Maharastra Mumbai Pune Nagpur Nasik Karad
Gujarat Ahmedabad Bhavnagar Rajkot Surat Gandhinagar
Rajasthan Bikaner Bhilwara Kota
Goa Goa
15Copyright © 2009 Kaizen IT Services Pvt. Ltd.
Engineer Engineer LocationsLocations
Karnataka Bangaluru Mangalore
Tamilnadu Chennai Erode
Andhra PradeshHyderabad Visakhapatnam
Andaman & Nicobar Island
Portblair
16Copyright © 2009 Kaizen IT Services Pvt. Ltd.
Employee Employee DistributionDistribution
18Copyright © 2009 Kaizen IT Services Pvt. Ltd.
(Region (Region Wise)Wise)
19Copyright © 2009 Kaizen IT Services Pvt. Ltd.
Back Office & Administrative Support
36
Employee Distribution Employee Distribution (Competency (Competency wise)wise)
End User Support 277 Oncall Engineer 29
Helpdesk Call Coordinator 21 System Administrator 8
Data Center Operation 31 Software 13
Network Engineer 25 Team Leader & Superviser 6
Ethics
Kaizen Kaizen cornerstonescornerstones
20Copyright © 2009 Kaizen IT Services Pvt. Ltd.
-The 4 e -The 4 e principlesprinciples
Efficiency
Empowerment
Law of the Land, nondiscrimination natural justice & integrity
“First time Right”, Processes, Automation
“He decides who actually works” accountability
Empathy Think as a customer & feel the problem he is facing
21Copyright © 2009 Kaizen IT Services Pvt. Ltd.
Quality PolicyQuality Policy
We at kaizen strive to achieve consistent quality by being ethical and empathetic to all stakeholders including customers, suppliers, employees, statutory authorities and shareholders, through our empowered team and efficient usage of technological resources. We drive to continually improve through internal and external reviews and strong MIS and as per QMS requirements of ISO 9001:2000
ISO 9001:2000 certification
Tier 1 Vendor of IBM for services
Runner up for the CRN Best VAR 2007
Some LaurelsSome Laurels
23Copyright © 2009 Kaizen IT Services Pvt. Ltd.
Reach usReach us
Kaizen IT Services Pvt. Ltd. 219 Jodhpur Park Kolkata 700068
Phone : 033-2499-4192/4193/4194/4195Mail : [email protected] : http://www.kaizencare.net
24Copyright © 2009 Kaizen IT Services Pvt. Ltd.
Operational issues are handled by a 7 member Core Team headed by MD
Monthly Management Review Meeting
Standard Operating Procedures for all operational activity
Rigorous internal audit to ensure process compliance
25Copyright © 2009 Kaizen IT Services Pvt. Ltd.
Management PracticesManagement Practices
100% statutory compliance
Entire Business activities are monitored through ERP
Director Biz Admin –––––– Business & Client Engagement
Project Director (S/W) –––––– Software Development
GM Projects –––––– Time & Material Contracts
GM Operations –––––– On Call Operation
26Copyright © 2009 Kaizen IT Services Pvt. Ltd.
Management TeamManagement Team
GM Finance –––––– Finance & Administration
HR Manager –––––– Human Resource Management
OrganizationOrganization
27Copyright © 2009 Kaizen IT Services Pvt. Ltd.
MANAGING DIRECTOR
MANAGING DIRECTOR
DIRECTOR BUSINESS
ADMIN
DIRECTOR BUSINESS
ADMINGM-PROJECTSGM-PROJECTS GM-
OPERATIONSGM-
OPERATIONSHR
MANAGERHR
MANAGERS/W PROJECT
DIRECTORS/W PROJECT
DIRECTOR GM-FINANCEGM-FINANCE
PROJECT TEAM LEADPROJECT
TEAM LEAD RECRUITMENTRECRUITMENT
SITE RESOURCES
SITE RESOURCES SERVICESERVICE ISIS
DEVELOPERSDEVELOPERS
ADMINADMIN FINANCEFINANCESALESSALES
Salary on 5th of Month (Consistency maintained for last 10 years)
Salary is processed through Payroll software
Provision of accommodating roaster duty
Bimonthly Conveyance disbursal
28Copyright © 2009 Kaizen IT Services Pvt. Ltd.
HR PracticesHR Practices
Zero Balance Salary Account
One Senior Person is identified as SPOC (Single Point of Contact) for all issues of Resources
Formal Induction on Joining
Annual Get together
29Copyright © 2009 Kaizen IT Services Pvt. Ltd.
HR PracticesHR Practices
Structured Training Effort
Leave Management of the deployed Resource
Recruitment Activity ensuring 1 in 3 hit ratio
Engagement of a senior delivery manager with client for Technical Projects
Deep Domain Knowledge of IT Infrastructure
30Copyright © 2009 Kaizen IT Services Pvt. Ltd.
Value AddsValue Adds
Proper mapping of Job Description to Skill set of a candidate
Engagement extends to clients deliverable to end user ensuring project success