analyst & journalist meeting tele2 2013 - fedor hoevenaars - b2b operation
TRANSCRIPT
1
B2B OPERATION Fedor Hoevenaars
2
B2B has a clear # 2 position in fixed services
Strong
customer base
Broad service
spectrum
Own
infrastructure
ATM’S TRAINS SCHOOLS &
UNIVERSITIES
HEALTHCARE CASINO’S
One of the largest fiber optic networks
Total length 5,213 km
Access to 55 radio nodes
3
Incumbent is dominant in B2B
58% 16%
5%
4%
16%
Business Market Share: Fixed Voice Connections
58%
13%
4%
4%
8%
6% 7%
Business Market Share: IP-VPN Connections
Tele2 is the only full-service alternative
Sources: OPTA Structural Market Monitor Q1 2013
58%
13%
4%
4%
8%
6%7%
Business Market Share: IP-VPN Connections
KPN Tele2 UPC Ziggo Vodafone Eurofiber Other
4
2009 2010 2011 2012 2013 2014 2015 2016 2017 2018
Mobile
Fixed
Mobile drives B2B revenue development
Overall strong revenue growth in B2B driven by mobile, where fixed remains important
B2B Mobile growth taking of
in 2015 when network
reached full coverage and
quality
Overall revenue growth
from all segments: SME
and Enterprise
Continued decline in fixed
voice MoU and traditional
voice service being
replaced by Hosted Voice.
Our strength in Data
(VPN/Internet) remains
highly important for the
future
*Not based on actual figures
5
3%
4%
6%
9%
11%
37%
39%
47%
67%
0% 20% 40% 60% 80%
Other
Supported new ways of working
Don't know
4G hasn't benefited my business
Improved customer satisfaction
Increased employee well-being / motivation
Won more business
Cust costs
Increased productivity
Relevance of 4G in B2B
4G is a perfect complement to our Fixed business
‘How can LTE
improve the
processes we
already have?’
‘What’s totally new?’
Source: Arthur D. Little Analysis
6
Corporate
SME
SOHO
Full service provider, serving all segments
Direct: Account
Management
Indirect: Partners
and Telesales
Online and Retail
Sales channel expansion in SME is part of our growth strategy in B2B
7
Transition to integrated services
Convergence is creating momentum
By adding mobile to our portfolio the addressable market is doubled
Cloud/Hosted PBX is growing
Fixed and Mobile are integrating
Anywhere, anytime access on any device
Security is of increased importance
Increasing ICT complexity
We rather partner than invent
ourselves
Tele2
Fixed &
Mobile
Customer
Centricity
Collaboration
Business
Continuity
Cost
Control
4 themes lead our proposition development and
partner selection
8
Large bank
Corporate SME Wholesale
Our B2B strategy proves to be successful C
usto
mers
P
art
ners
9
Tele2
Fixed
Mobile
Convergence
Customer
Centricity
Collaboration
Bu
sin
es
s
Co
nti
nu
ity
Co
st
Co
ntro
l
With 4G capabilities Tele2 is able to address the entire business market
SME
Corporate
Wholesale
SOHO
Take away: converged connectivity is
opening the market
10
Conclusions
>20% >10%
Back to growth
&
benefit from
synergy
Continue growth
&
build 4G
Maintain fixed
&
grow mobile
>15%
11
Q&A PART 3
Fedor Hoevenaars