analyst meeting...30 june 2010 30 june 2011 30 june 2012 30 june 2013 30 june 2014 31 march 2015...
TRANSCRIPT
13 May 2015
ANALYST MEETING
F I N A N C I A L H I G H L I G H T S
QUARTER 3 MAURITIUS PROPERTIES – REVENUE PERFORMANCE
• Occupancy +6% points • ARR -4% • Revpar up +3% • Trevpar up +9%
L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5
L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5 F I N A N C I A L H I G H L I G H T S
QUARTER 3 MALDIVES – REVENUE PERFORMANCE
• Occupancy -1% point • ARR +10% • Revpar up +9% • Trevpar up +20%
F I N A N C I A L H I G H L I G H T S
QUARTER 3 REUNION – REVENUE PERFORMANCE
• Occupancy +4% points • ARR -7% • Revpar +1% • Trevpar +3%
L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5
F I N A N C I A L H I G H L I G H T S
QUARTER 3 GROUP – REVENUE PERFORMANCE
• Occupancy +5% points • ARR -2% • Revpar up +4% • Trevpar up +11%
L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5
F I N A N C I A L H I G H L I G H T S
NINE MONTHS TO 31ST MARCH 2015 MAURITIUS PROPERTIES – REVENUE PERFORMANCE
• Occupancy +7% points • ARR up +2% • Revpar up +12% • Trevpar up +16%
L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5
F I N A N C I A L H I G H L I G H T S
NINE MONTHS TO 31ST MARCH 2015 MALDIVES – REVENUE PERFORMANCE
• Occupancy +4% points • ARR up +13% • Revpar up +19% • Trevpar up +18%
L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5
F I N A N C I A L H I G H L I G H T S
NINE MONTHS TO 31ST MARCH 2015 REUNION PROPERTIES – REVENUE PERFORMANCE
• Occupancy +2% points • ARR -4% • Revpar - 1% • Trevpar +2%
L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5
F I N A N C I A L H I G H L I G H T S
NINE MONTHS TO 31ST MARCH 2015 GROUP – REVENUE PERFORMANCE
• Occupancy +6% points • ARR +4% • Revpar +12% • Trevpar +11%
L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5
F I N A N C I A L H I G H L I G H T S L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5
F I N A N C I A L H I G H L I G H T S
TOTAL REVENUE (RS M)
+13% +12%
L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5
F I N A N C I A L H I G H L I G H T S
PROFIT BEFORE TAXATION (RS M)
+18%
+16%
L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5
L U X * R E S O R T S & H O T E L S B O A R D M E E T I N G 1 3 M A Y 2 0 1 5 F I N A N C I A L H I G H L I G H T S
YOY QUARTERLY GROWTH SINCE LAUNCHING OF LUX* BRAND IN DECEMBER 2011
2,996 3,493 3,596 3,707 4,437 6,032 7,004 6,541 6,176 5,735 5,322 4,388
70% 65% 63% 61%
55%
41%
30 June 2010 30 June 2011 30 June 2012 30 June 2013 30 June 2014 31 March 2015
Equity (Rs m) Interest Bearing Debt (Rs M) Gearing
L U X * R E S O R T S & H O T E L S B O A R D M E E T I N G 1 3 M A Y 2 0 1 5 F I N A N C I A L H I G H L I G H T S
EVOLUTION OF EQUITY, DEBT AND GEARING
7,004 6,541 6,176 5,735 5,322 4,388 276 725 743 844 1,003 964
16.2
8.7 8.1
6.5
5.0 4.8
30 June 2010 30 June 2011 30 June 2012 30 June 2013 30 June 2014 31 March 2015
Debt (Rs M) EBITDA (Rs M) Net Debt/EBITDA
L U X * R E S O R T S & H O T E L S B O A R D M E E T I N G 1 3 M A Y 2 0 1 5 F I N A N C I A L H I G H L I G H T S
EVOLUTION OF DEBT, EBITDA AND NET DEBT / EBITDA RATIO
F I N A N C I A L H I G H L I G H T S
BALANCE SHEET
31st March 31st March 30th June
2015 2014 2014Rs 000 Rs 000 Rs 000
ASSETS (Un-audited) (Un-audited) (Audited)Non current assetsProperty, plant & equipment 9,119,978 7,405,416 7,925,902 Intangible assets 1,468,992 1,152,979 1,073,758 Investment in associates - 214,380 232,449 Other financial assets 5 36 5 Deferred tax assets 48,586 36,677 21,282 Retirement benefit asset - 8,224 42
10,637,561 8,817,712 9,253,438 Current assets 1,556,091 1,326,027 1,088,758
TOTAL ASSETS 12,193,652 10,143,739 10,342,196
EQUITY AND LIABILITIES
Shareholders' interest 6,032,598 3,900,679 4,313,262 Non-controlling interest - 115,564 123,472
Non-current liabilities 3,850,823 4,444,345 4,243,045
Current liabilities 2,310,231 1,683,151 1,662,417
TOTAL EQUITY AND LIABILITIES 12,193,652 10,143,739 10,342,196
Net Assets per Share Rs. 44.20 34.29 37.92
Rs. 59.05 48.64 54.94
Balance Sheet as at
Net Assets per Share (Including the Market value of leasehold land)
L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5
0.60
1.95 1.87 2.37
3.27
4.38
30 June 2010 30 June 2011 30 June 2012 30 June 2013 30 June 2014 31 March 2015
Interest Cover
L U X * R E S O R T S & H O T E L S B O A R D M E E T I N G 1 3 M A Y 2 0 1 5 F I N A N C I A L H I G H L I G H T S
INTEREST COVER
GUEST SATISFACTION PERFORMANCE
L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5 E L E V A T E T H E G U E S T E X P E R I E N C E
GUEST SATISFACTION PERFORMANCE
Market Metrix – LUX* Guest Satisfaction Score
87.4
90.1
91.1
85.0
86.0
87.0
88.0
89.0
90.0
91.0
92.0
Q1, 14 FY, 2014 Q1, 15
LUX* Group
Jan-Mar, 2014 Jan-Dec, 2014 Jan-Mar, 2015
91.5
85.8 85.5
88.3
85.3
83.3
86.9
78
80
82
84
86
88
90
92
94
Oct - Dec 14 Oct - Dec 14 Oct - Dec 14 Oct - Dec 14
GUEST SATISFACTION PERFORMANCE
Four
Sea
sons
Kem
pins
ki
Taj
Sof
itel
Ritz
-Car
lton
Four
Sea
sons
LUX
* R
esor
ts &
Hot
els
Europe Asia
Pacific
The Americas
Performance Leaders Worldwide
LUX* Performance vs The Best in the World
L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5 E L E V A T E T H E G U E S T E X P E R I E N C E
LUX* GUEST SATISFACTION PERFORMANCE
78.7%
86.3% 87.5%
74.0%
76.0%
78.0%
80.0%
82.0%
84.0%
86.0%
88.0%
90.0%
Q1, 14 FY, 2014 Q1, 15
LUX* Group
Loca&on, 21.9%
Recommenda&on, 18.5%
Previous stay, 8.2% Someone else's choice, 8.6%
Availability of room, 2.2%
Reasonable price, 6.8%
Trip Advisor Reviews, 17.4%
Brand appeal, 6.0%
Other, 10.3%
LUX* Group – 9 months ending 31.03.15
Market Metrix – LUX* Recommendation Score Primary Reasons Guests chose LUX*
Jan-Mar, 2014
Jan-Dec, 2014
Jan-Mar, 2015
L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5 E L E V A T E T H E G U E S T E X P E R I E N C E
TRIP ADVISOR RANKING
35
5
LUX*BELLE MARE 15
6
LUX*
LE MORNE11
7
LUX*GRAND GAUBE 11
7
LUX*MALDIVES
53
31
MERVILLE
BEACH33
8
TAMASSA 7
5
HOTEL LE RECIF
December 2010
1 1LUX* ILE DE LA REUNION
March 2015
L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5 E L E V A T E T H E G U E S T E X P E R I E N C E
TRAINING APPROACH AT LUX* RESORTS & HOTELS
Technical
Generic Language
Leadership Service Culture
L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5 H U M A N R E S O U R C E D E V E L O P M E N T
FISH! Philosophy
SERVICE CULTURE ENHANCEMENT
LSPS LUX* Shining Personality Standards
ACHIEVING SUPERIOR SERVICE Course 100
VPV Vision, Purpose, Values
HEARTWARE
HARDWARE
L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5 H U M A N R E S O U R C E D E V E L O P M E N T
TRAINING HOURS COMPARISON
1.51 4.56
12.81
27.41
41.89
70.68
83.76
0
10
20
30
40
50
60
70
80
90
July 2008 -‐ June 2009
July 2009 -‐ Jun 2010
July 2010 -‐ Jun 2011
July 2011-‐ June 2012
July 2012-‐ June 2013
July 2013 -‐ June 2014
July 2014 -‐ March 2015
TRA
ININ
G H
OU
RS
PE
R T
EA
M M
EM
BE
R P
ER
YE
AR
Target 75 hours FY 2014-‐2015 exceeded
L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5 H U M A N R E S O U R C E D E V E L O P M E N T
TEAM MEMBER SATISFACTION SURVEY SCORE
7269
62
7269
64
7874
65
LEADERSHIP INDEX
LOYALTY INDEX
2014 2013 2012 2011
GLOBAL INDEX
L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5 H U M A N R E S O U R C E D E V E L O P M E N T
L U X * R E S O R T S & H O T E L S B O A R D M E E T I N G 1 3 M A Y 2 0 1 5 M A N A G E M E N T C O N T R A C T S
HIGHLIGHTS
Anticipated Opening Number of keys
CHINA LUX* TEA HORSE ROAD - BENZILAN October 2015 30
LUX* TEA HORSE ROAD - LIJIANG, Phase 2 Mar-Apr 2016 15
LUX* DIANSHAN LAKE Q2, 2017 60
UAE LUX* AL ZORAH - AJMAN End 2016
191 plus private LUX* branded
residences
REUNION LUX* SUD SAUVAGE August 2016 82
MALDIVES LUX* MALDIVES 2 End 2016 60
AL ZORAH, UAE
ü FULLY RESPONSIVE WEBSITE
ü UNIQUE CONSUMER ENGAGEMENT FEATURES
ü SIMPLE NAVIGATION SCROLL DOWN
ü COMPARATIVE PRICE CHECK
ü FOCUS ON IMAGERY, VIDEO, 360s, DRONE PANORAMIC…
S A L E S & M A R K E T I N G M A R K E T I N G
Luxresorts.com
L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5
Cafelux.mu
ü FULLY RESPONSIVE WEBSITE
ü SIMPLE NAVIGATION
ü LINKED TO luxresorts.com
ü FOCUS ON IMAGERY, VIDEO, 360s, DRONE PANORAMIC…
S A L E S & M A R K E T I N G M A R K E T I N G L U X * R E S O R T S & H O T E L S A N A LY S T M E E T I N G 1 3 M A Y 2 0 1 5
Videos • New Brand video (completed by 15th May) • Reasons to go LUX* videos
In progress (shooting done, editing completed by 30th May): - Mama Aroma - Message in a bottle - Phone Home
- LUX* Me - Tread Lightly - Tree of wishes
L U X * R E S O R T S & H O T E L S B O A R D M E E T I N G 1 3 M A Y 2 0 1 5 S A L E S & M A R K E T I N G M A R K E T I N G
THANK YOU