By:- Shrikant Tyagi

Overview.1. What is Analytical Thinking?2. Creative Problem Solving.3. Attitude + Action = Success.4. Good Thinker.5. Levels Of Thinking.6. Analytical Thinking In Practice.

IntroductionIntelligence = Good Thinking Skills

“Thinking is the operating skill with which intelligence acts upon experience for a

purpose”.

Operating skill + intelligence + experience

Creative Problem SolvingRecognize the problemDefine the problem Gather ideas or dataRank ideasTest the ideasDraw conclusionsEvaluate conclusions

Case You are a new sales manager

for a territory declined by 20 % versus last year, what will

you do as a first step?

The Attitudes

1. Greet problems as challenges and not as threats.

2. Tolerate uncertainty.3. Engage in self-evaluation and criticism.4. Persevere.5. Systematically and deliberately approach

task.

The Actions

Brainstorm and search all possibilities. Attend to details. Set plans of action . Question continuously . Break problems into pars. Avoid Guessing.

DeBono’s Characterization of a Good ThinkerConfident in his thinking.

Not that he is right or even that he can find the answer but that he can turn on his thinking at will and deliberately focus it in any direction he wants.

In control of his thinkingDoes not drift from idea to idea or emotion to emotion

Has a clear idea of what he wants to do.

Defines the thinking task and then sets out to carry it out.

Confident and Decisive but Humble.

Levels of ThinkingKnowledge: recalling information; repeating

information with no changes (ex: recalling dates; memorizing definitions for a history

exam)Comprehension: Understanding ideas; using

rules and following directions (ex: explaining a mathematical law; knowing how the

human ear functions; explaining a definition in psychology)

Application: Applying knowledge to a new situation (ex: using knowledge to solve a new physics problem)

Levels of ThinkingAnalysis: Seeing relationships; breaking

information into parts; analyzing how things work (ex: comparing two poems by the same author)

Synthesis: Putting ideas and information together in a unique way; creating something new (ex: designing a new computer program)

Evaluation: Making judgments; assessing value or worth of information (ex: evaluating the effectiveness of an argument

opposing the death penalty)

Levels of ThinkingMeans….. Does Not Mean…

•Resolving the problem step by step.

•Trying whatever comes to your mind

•Thinking through a problem before the solution

•Jumping to a conclusion.

•Thinking about the chain of events led to the problem.

•Explain the problem in a vague way (that procedure always wrong)

•Thinking about the outcomes of the action (A lead to B, C )

•Solving immediately without considering the problems will follows.

Problem Solving MethodsMake a Diagram

Cathy knows French and German. Sandra knows Swedish and Russian. Cindy knows Spanish and French. Paula knows German and Swedish. If French is easier than German, Russian harder than Swedish, German easier than Swedish, and Spanish is easier than French, which girl knows the most difficult language?

Problem Solving MethodsMake a Chart

Paula, Joanne, and Mary own a total of 16 dogs, among which are 3 poodles, twice as many cocker spaniels, and the remainder German Shepherds and collies. Joanne despises poodles and collies, but owns 4 cocker spaniels and 2 German Shepherds, giving a her a total of 6 dogs. Paula owns 1 poodle and only 2 other dogs, both German Shepherds. Mary owns 3 collies and several other dogs. What other dogs and how many of each does Mary own?

Problem Solving MethodsGo Through the Actions

You are facing east, you make an about-face, and then you turn left. Which direction is now on your left?

Draw a PictureBelvedere Street is parallel to St. Anthony

Street. Davidson is perpendicular to River Street. River Street is parallel to St. Anthony Street. Is Davidson Street parallel or perpendicular to Belvedere?

Problem Solving MethodsWrite It Out

On a certain day, I ate lunch at Tommy’s, took out two books from the library (The Sea Wolf and Martin Eden, both by Jack London), visited the museum and had a cavity filled. Tommy’s is closed on Wednesday, the library is closed on weekends, the museum is only open Monday, Wednesday, and Friday, and my dentist has office hours Tuesday, Friday, and Saturday. On which day of the week did I do all these things?

Problem Solving MethodsUse a Venn Diagram

The government wants to contact all druggists, all gun store owners, and all parents in a town. How many people must be contacted, using these statistics?

Druggists 10Gun Store owners 5Parents 3000Druggists who own gun stores 0Druggists who are parents 7Gun store owners who are parents 3

Assess the Costs & Benefits.

SWOT & PEST

SWOT Matrix

SWOT

Matrix

Strengths Weakness

Opportunities S-O Strategy W-O Strategy

Threats S-T Strategy W-T Strategy

PEST Analysis.

PEST Analysis.Political Factors.Country regulations, laws…..Economic Factors.Economic growth, inflation rate….Social Factors.Population growth rate, age distribution….Technological Factors.R&D, automation……

Assess the Costs & Benefits.If we have a problem in our customer

satisfaction and we decide to set new sales program in our busy table how you can assess this case?

Assess the Costs & Benefits.Consequences

.

Importance. Likelihood. Total

Improve

service.

+ 4 100 400

Positive response + 3 50 150

Increase stress _ 5 100 _500

+ 50