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www.anite.com/nemo

© 2014

ANALYZE, AUTOMATE, CORRELATE -USING VARIABLE DATA SOURCES TO FIND

EFFICIENCIES IN OPERATING THE MOBILE NETWORK

JANI NIKKILÄ VICE PRESIDENT, EMEA ANITE NETWORK TESTING

THERE IS A LOT OF DATA, HOW TO USE IT?

● Today the challenge in managing and operating the next work is how to utilize different data sources

● There are several sources for data: Drive Test, Network, Probes, CEM, Croud Sourcing, CCBS, and several others

● Each data source is usually managed with own data analytics tool

● Valuable information will NOT be revealed since data is not correlated or analysed in similar way

● Utilizing the variable data sources through one data analytics solution will gain efficiencies

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XYNERGY - ENTERPRISE-LEVEL ANALYTICS PLATFORM

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Drive Test

Acceptance

Optimization

Benchmark

Small Cells

Planning

Acceptance

Optimization

Customer Experience

(CEM)

OSS Trace

Others

Enterprise-level, web-based Big Data analytics platform

Automates key tasks in the network management life cycle

Data Source, Vendor & Technology agnostic for end to end analytics

For Drive Test, Network Management and Subscriber data

Easy customization with State-of-the-art, User-definable Business Rules Engine

Network Management

PM, CM, FM

Others

XYNERGY

© 2014

●Enterprise-level, web-based data analytics platform for; Drive Test, Network Management, OSS Call Trace data

●Automates key tasks in the network management life cycle

●Multiple Data Sources +

●Technology agnostic

●Vendor agnostic

●Correlation

●User-definable Business Rules Engine

DATA SOURCES AND FLOW TO XYNERGY MODULES

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DATA SOURCES

XYNERGY PLATFORM

DRIVE TEST SMALL CELLS

NETWORK MANAGEMENT

NON OSS OSS

CEM

SON (Roadmap)

XYNERGY – KEY VALUES

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Automation and Consistency

Anytime, Anywhere Access

Scalable Architecture

Rules Based Analytics

Rich Online Visuals

Project Management

Resource Efficiencies

Process Efficiencies

Analytics Efficiencies

XYNERGY HIGH-LEVEL SOFTWARE ARCHITECTURE

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UI and Visualizations

Network Aware Rules Engine for

Data Normalization, Analytics , and Network Changes

Database Layer

Additional Network

Data Sources

eg. probes

BSS Data eg. Customer Profiles

Segmentation Calling Plan

XYNERGY HARDWARE ARCHITECTURE

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DRIVE TEST MODULE

XYNERGY DRIVE TEST MODULE

●Automated processing with centralized, historical access to

all processed data on the web

●Rich feature set for online analytics and optimization

●Highly scalable architecture

●Multi-vendor support

●Fully user-customizable reports

●Dynamic dashboard analytics accessible “Anytime,

Anywhere”

●Rule driven deep dive analytics and data mining across all

collected data

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XYNERGY – SUPPORTED DRIVE TEST FORMATS

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1. Nemo Outdoor, Handy

2. Ascom TEMS Investigation, Pocket, Automatic

3. JDSU RAN Advisor (E6474), Handheld (FTA)

4. Swissqual Diversity, Qualipoc

5. Verizon DataPro

6. Accuver XCAL

7. Qualcomm QXDM

8. Anritsu LinkMaster

9. ZK Cell test SAM

10. PCTel SeeHawk, SeeGull Scanners

11. DingLi Pioneer

12. Genex Probe

13. RTM/Broadcom (Nokia)

14. Sequans (LTE TDD)

15. Altair (LTE TDD/FDD)

16. HiSilicon (LTE TDD)

XYNERGY DRIVE TEST MODULE – DATA FLOW

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Data upload options:

● Smart Client on laptop/local computer – Data processed either on

centralized (remote) server or local computer with only processed results uploaded

● Nemo collection tools

– Built-in Xynergy file upload

– Load data directly from the field right after the measurement

● FTP

XYNERGY DRIVE TEST BENCHMARKING MODULE

Customer Need: Anite Solution:

Tier 1 Operator regions needed a web based benchmarking solution that could be used by teams to analyze baseline and drive test information on a centralized platform, analyze the data and automate the reporting at the corporate level.

Anite’s Xynergy platform, Drive Test module has been selected for several regions and operators in Africa. Several built in rules and customized Rules are used to automatically detect new files for post processing and producing reports.

Impact:

The region is planning to use Xynergy for all their drive test processing needs, including processing their benchmarking data multiple times a year. The region’s engineers used to spend around 360 man-days per year on processing this data and generating these reports. As a result of Xynergy, they expect to bring it down to 100 man-days/year -- which is an efficiency gain of more than 70%.

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XYNERGY DT BENCHMARKING - SAMPLE VIEWS

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● Benchmarking dashboards provide clear comparative view between operators for established KPIs:

XYNERGY DT BENCHMARKING - SAMPLE VIEWS

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● Reports, Dashboards and Drill Down Analytics of real world applications experience like Facebook, YouTube, LinkedIn, Twitter, Instagram, Dropbox, etc.

XYNERGY ACCEPTANCE MODULE CUSTOMER OVERVIEW


Tier 1 Operator needed an automated solution to validate the acceptance test results from multiple infrastructure vendors within a defined SLA.

Xynergy was selected to automatically process LTE network acceptance data and generate validation reports, email users on the acceptance status and allow web based analysis.

Impact:

Operator is able to accept sites and clusters within hours using the fully automated Xynergy acceptance module compared to the option of using a large number of resources. Operator has successfully reduced their resources by automating the entire acceptance process – an efficiency gain of more than 80%.


XYNERGY ACCEPTANCE MODULE CUSTOMER OVERVIEW

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● Tier 1 Operator in US uses Xynergy for the site and cluster acceptance for entire 4G rollout nationwide across four equipment vendors

– Automated processing and detailed acceptance reports provided by the tool

– Strong project management oriented features and reports provide for easy tracking of acceptance progress across entire organization

– Customer has realized more than 80% efficiency gains by automating acceptance process through Xynergy

● Scaled to handle very large number of sites and clusters being uploaded in parallel from across entire nation:

– >44,000 site-carriers and >6,000 clusters have already been processed through system

– Handles load of >150 sites/day and >30 clusters/day concurrently

– Scalable design which can be easily upgraded to handle increased peak loads as required

XYNERGY ACCEPTANCE MODULE ROI/EFFICIENCY USE CASE

● Automate, centralize and standardize the end to end process of site, cluster, and system acceptance test report generation, improve efficiency, reduce cost

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XYNERGY DT ACCEPTANCE - SAMPLE VIEW

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● Project Management oriented tracking dashboards provide clear view of overall acceptance program status along with drill down and analytics features to understand trends and root causes of site/cluster failures:

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NETWORK MANAGEMENT MODULE

XYNERGY NETWORK MANAGEMENT MODULE

●Accepts OSS data sources collected at the various network nodes (sites, sectors, carriers, etc.) for PM, CM and FM data

●Multi-vendor, Multi-technology solution from 2G all the way to 4G, including VoLTE and LTE-A (Carrier Aggregation)

●With this system, the user will be able to: – View, trend and analyze the network performance of all

elements in the network in near real-time

– Identify top offending issues with root cause analysis and related analysis for troubleshooting

– View executive level dashboards with drill down capabilities for detailed engineering analysis

– Generate scheduled and ad-hoc reports in fully formatted Excel format

© 2014

XYNERGY NETWORK MANAGEMENT MODULE CUSTOMER OVERVIEW


Worldwide equipment vendor needed a performance solution that could be used by global teams to manage Tier 1 operator’s network by embedding best practices of key engineers into rules within their software.

Anite’s Xynergy platform was selected for performance management of the Tier 1 operator’s network using rules completely developed by the customer themselves.

Impact:

Customer documented a 60% improvement in efficiency through the use of Xynergy and the platform is being used today for its managed services with more than 1000 engineers logging into the system and more than 500 rules running on daily/hourly/ad-hoc basis.


XYNERGY NETWORK MANAGEMENT MODULE CUSTOMER OVERVIEW

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● One of largest worldwide network equipment provider has been using Xynergy to deliver managed services for network operations of entire nationwide network for a Tier 1 operator for the past four years

● Modules used in system are PM, CM and FM across 2G, 3G and 4G and across four different equipment vendors

● Has very large user activity from engineers around the world logging into to system to support the services:

– Number of unique users on daily basis: 700

– Number of unique users on weekly basis: 1100

● Size of system being managed :

– Number of Markets: 100

– Number of Sites: ~70,000 (2G: 39K, 3G: 38K, 4G: 30K)

– Number of Sectors: ~217,000 (2G: 118K, 3G: 117K, 4G: 100K)

● Very large number of data feeds coming into system in near real-time (15 mins, 30 mins, hourly, daily, etc.):

– Number of Data Sources (feeds) received on a daily basis: 300

– Number of files loaded on a daily basis: ~60,000

– Daily Average Intake of Data: 300 GB

– Number of unique Counters/KPIs received across all technologies on a daily basis: ~56,000

● Significant number of Rules operating on incoming data at multiple frequencies (hourly, daily, weekly, monthly):

– Total number of active Rules: 800

– Total number of Job Runs on a daily basis (includes all kinds of Rules): 11000

– Estimated number of daily Fact table query hits: 2M

– Number of daily Alert Runs: 9000

– Number of daily Reports: 1500

● Xynergy Alert can identify and provide break fix solutions for ‘high’ customer impacting network issues within hours compared to days

XYNERGY NETWORK MANAGEMENT MODULE ROI/EFFICIENCY USE CASE

● Ability to generate and/or schedule reports quickly and easily without the need to further massage the data to obtain the final desired format to begin analysis and troubleshooting. Xynergy solution offered 25% time savings per engineer on a daily basis, resulting in total savings of approximately 40 headcounts/year

● Achieved efficiency for generating key reports, saving manual effort. Some examples of efficiency gains are shown below. Based on a database of 6TB and 250GB data processed daily

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Example Reports Time Taken for Manual

Report Generation Time Taken with Xynergy for

Report Generation

Cluster Acceptance 120 Mins 15 Mins

BreakFix Reports 150 Mins/Market 15 Mins/Market

Out of Service Reports 180 Mins/Nationwide 20 Mins

Special Events Report 120 Mins 15 Mins

ACO/PCO Reports 240 Mins 60 Mins

Top Offenders 60 Mins 10 Mins

Pre Post Reports 120 Mins 15 Mins

Market Dashboards 240 Mins 20 Mins

XYNERGY NM – SAMPLE VIEWS

● Sample view showing KPI plot on map with synchronized charts and associated sector-carrier parameters:

XYNERGY NM – TREND CHARTS

● Charts drill down allow RNC level trends to be compared against trends of sites in area

XYNERGY NM – DASHBOARDS

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XYNERGY NM – REPORTS

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CUSTOMER EXPERIENCE MANAGEMENT (CALL TRACE)

MODULE

XYNERGY CUSTOMER EXPERIENCE MANAGEMENT MODULE

● Xynergy Customer Experience Management (CEM) Module uses data collected from subscribers for analysis to drive many powerful use cases

● Statistically relevant data provides for more accurate depiction of true user experience

● Large amount of data collected over time can be translated to RF plots and analysis to complement and reduce need for drive tests

● Provides access to individual subscriber information that can be used for addressing specific customer(s) issues

● List of use cases supported by Xynergy explained in next slide

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XYNERGY CUSTOMER EXPERIENCE MODULE USE CASES

● Customer Care

– Individual user experience

– VIP customer tracking

– Churn mitigation

● Handset Management

– Handset model analysis

● Minimizing drive test (MDT) using geolocation

– System coverage

– Sector plots and analysis

– Interference management – overshoot analysis

– Crossfeed analysis

– Problem area localization

● Capacity Planning and Management

– Traffic localization (hot spots)

– Small cells planning

● Process Improvements

– New sites turn on

– Optimization pre/post delta analysis

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XYNERGY CEM – SAMPLE VIEWS

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● Individual subscriber experience can be visualized for specific users or group of users through Xynergy geo-location features and further analysis done on root cause analysis and distributions, problem sites, etc.


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● Data from all subscribers can be leveraged in Big Data platform to present several high value analysis such as identifying hot spots for Small Cells offload through Traffic Density plots:


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● Using Big Data platform to leverage CEM data for RF optimization in combination/replacement for drive testing:


● Rich reports that can be scheduled or run on-the-fly to gain insights into customer experience:

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RULES AND CORRELATION

XYNERGY RULES DEFINITION LANGUAGE (RDL) AUTOMATE – ANALYZE - CORRELATE

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● Rules drive all of the following

– Xynergy Visualization (Dashboards, Maps, Charts, Reports, etc.)

– Xynergy Workflow (Alerts that can be Assigned, Resolved, Reactivated, etc.)

– Microsoft Excel Reports based on fully formatted templates

– Databases (to generate and save analytical/summarized data)

– Network Elements update scripts/procedures (SON)

– Web Services (to drive other applications)

● Rules defined through development platform called RDL

– Fully exposed to end users for defining their own rules

● Every data source exposed to RDL

– Allows for effective correlation to any of the outputs mentioned above

XYNERGY RDL USE CASE – SLA MANAGEMENT

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● One of largest worldwide equipment vendors is using Xynergy to deliver Managed Services for Tier 1 Operator.

● Part of the contract between the vendor and operator is that SLAs are met on daily and monthly basis for key KPIs across 2G, 3G and 4G technologies.

● SLA targets are dynamically changing based on past performance for similar periods in previous years:

– SLA targets vary across markets depending on size and business priorities of those markets month over month. For e.g. SLA target for Dropped Call Rate (%) can vary from 0.35 to 2.1 and SLA target for Connection Failure Rate (%) can vary from 0.3 to 2.7

– Serves as the go to tool for Pre/Post performance evaluation, optimization and management level reporting for all network upgrade related initiatives

● Xynergy rules are being used to capture overall system adherence to these SLA targets, as well as to identify individual network elements (cells) that are deviating from these targets, ranked by worst offenders, on a daily basis. The rules have been designed to be able to handle these dynamically changing SLA targets.

● Root cause analyses are also performed on these offenders by correlating CM (parameters) and FM (hardware faults/alarms) data to arrive at likely reason for sudden performance deviants.

● Output of these rules are presented as dashboards, reports and as actionable (workflow) alerts.

XYNERGY CORRELATION USE CASE – PROBLEM TRIAGE

● Ability to quickly identify, isolate and diagnose the system performance problems across multiple data sources is vital to operations

● “Swiveling” between different applications to perform triage can significantly slow down troubleshooting process and add a lot of inefficiency to the process

● Xynergy can perform these correlations at multiple levels using all data sources in the system (DT, PM, CM, FM, CEM):

– Visual correlations of all data sources synchronized in one view

– Automated Alerts created in system with prioritized list of issues and root cause analysis automatically performed using all data sources

– Highly interactive analytical dashboards for on-the-fly correlation analytics and data mining of system performance

● Proven to add significant efficiency to operations and workflow management

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SAMPLE CORRELATED VIEWS – PM WITH FM

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● One view showing PM statistics, trend charts and alarms where hardware issue started happening on 16 April 4pm which exactly correlates to significant degradation in sector performance:

SAMPLE CORRELATION - DRIVE TEST WITH PM

● Snapshot below shows another example of Drive Test with PM correlation. Here, a Dropped Connection is correlated with PM data to view the key KPI statistics associated with the cell with the dropped call. Both the stats at time of the Drop as well as the trend is presented which helps engineer to determine the priority of the issue. In example below, the stats on the cell are stable, so engineer could consider focusing on other issues in the drive.

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SAMPLE CORRELATION ALERTS – PM, CM, FM

● Automated, Rules-driven alerts prioritize the problems according to categories (Retainability, Accessibility, Traffic, etc.) and display correlated root cause analysis and supporting info (such as KPI trends, Counter Breakdowns, Trend Analysis, Parameter Audits, Hardware Alarms, etc.):

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SAMPLE CORRELATION DASHBOARD – CEM WITH FM

● Customer Experience dashboard shows breakdown of failures by handset models with Alarms from Fault Management:

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TO CONCLUDE

● All examples in this presentation were from real customer cases

● Anite offers the Xynergy platform with on-site installation AND as SaaS model

● SaaS model enables easy and economical access to XYnergy platform and customers can quickly start benefitting from the Xynergy efficencies

● So ANALYZE, AUTOMATE and CORRELATE

© 2014

www.anite.com/nemo

© 2014

CONTACT THE TEAM

TALK +358 50 395 7700

READ ANITE.COM/NEMO

WRITE [email protected]

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THANK YOU

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