analyzing data on the fly - ron nyegard steris at scope
Post on 17-Oct-2014
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Analyzing Data on the Fly –Using Analytics to Enhance Customer
SatisfactionRon Nyegard
Director of Business SystemsSTERIS Isomedix Services
STERIS Corporation
• Headquartered in Mentor, Ohio• $1.3 billion annual sales• Facilities in 17 countries; sales in 60 countries• Approximately 5,000 employees worldwide• Traded on NYSE under symbol STE
Isomedix Locations & Technologies
Isomedix Services – Gamma Irradiation
12 Processing Locations
Isomedix Services – Ethylene Oxide
9 Processing Locations
Isomedix Services – Process Flow
Receiving Process Setup In Process
Ready to Ship Released Processed
Business Intelligence Challenges
•Operational Network•Staffing•Inconsistencies•Data Retention Requirements
BI Challenges – Distributed Network
OperationsSQL Server Database
x 19
Processing Locations
Home‐based Sales Force
x 16
BI Challenges – Clandestine Reporting
BI Challenges – Inconsistent Customer Presentations
BI Challenges – Inconsistent Application Reporting
Operations SQL Server Database
Crystal ReportsExport to Excel
Event Tracking
SQL Server Database
No internal toolExport to Excel
Health, Safety, EnvSQL Server Database
Proprietary toolExport to Excel
BI Challenges – Data Retention Requirements
Receipt Count by Location – 2007 to 2011
STERIS Isomedix Tableau Environment
Desktop(Analysis Tool)
Server(Sharing / Collaboration Tool)
Event Tracking
SQL Server Database
Operations SQL Server Database
Health, Safety, EnvSQL Server Database
Data Warehouse SQL Server Database
Tableau Server Users
• Zone Directors• Plant Managers• Production Managers• Quality Systems Managers• Quality Analysts
• Sales Directors• Territory Sales Reps• Marketing Manager
• Corporate Administration• QS/RC Director• QS/RC Corporate Staff• Health, Safety, Environmental Dept• Human Resources
Monitoring Customer Satisfaction
Monitoring for Process Delays
EO Processing Facility Layout
EO Chamber Change‐Over (Control Chart)
EO Chamber Change‐Over (Comparison)
Equipment Utilization
Monitoring Process Volumes
Geographic Capabilities
System Adoption – Managing Change
Return On Investment
• Month‐end / Quarter‐end Reporting– 80% time reduction– Improved data analysis / interpretation– Better Visualizations = Better decision‐making
• Facility‐based Operational Reporting– Reduction in “clandestine” reporting– Customers appreciate “single‐view”– Expanding to more Customers
• Expanding Scope
How to Get Started with Tableau
Tableau Server
Desktop(Analysis Tool)