analyzing the digital workplace in europe

NGA Human Resources confidential. All rights reserved.

Analyzing The ‘DigitalWorkplace in Europe’

15 May 2013


Agenda

• Introduction

• Study highlights: ‘Digital Workplace in Europe’ and insight into ‘Digital

Workplace Index’ – where does your organization sit?

• Options for achieving fast returns on your digital workplace

transformation

• Q&A

NGA Human Resources confidential. All rights reserved. 3

Innovation?

Agility?

Customer centricity?

Digital transformation starts at the workplace

Employee Experience?

Analytics & Insights?

Automation?

Self-Service?

© PAC

The digital workplace is evolving

Digitization brings new opportunities, but also new challenges


HR Application Landscape

15 May 2013


Agenda

• Introduction

• Study highlights: ‘Digital Workplace in Europe’ and insight into

‘Digital Workplace Index’ – where does your organization sit?

• Options for achieving fast returns on your digital workplace

transformation

• Q&A

© PAC

A 360° view of critical issues related to workplace modernization in

European enterprises

More than 180 IT & HR

managers

DevOps – Reality-Check in Deutschen Unternehmen

48% 2,500+

employees

52% 1,000-2,500

employees

CATI survey 2016

Sep Nov29% UK

28% Germany

28% France

15% Belgium

EUROPE

51% services, retail &

transportation

49% manufacturing

Key indicators

- Nearly 75% with more than 1,000

fixed IT workstations

- Over 80% have more than 1,000 IT

users

- Half of the companies estimate the

percentage of mobile workers to be

more than 25%

© PAC

The role of workplace is changing: 74% of workplace managers rate the

quality of employee work environments as “business critical”

22%

52%

26%

0% 0%

Critically important

Strongly important

Important, but not business-

critical

Rather unimportant

Completely unimportant

Breakdown of responses, expressed in % (n = 185) © PAC - a CXP Group Company, 2017

© PAC

Workplace modernization is a balancing act

There are multiple employee and business objectives to be considered

93%

91%

89%

88%

79%

75%

0% 20% 40% 60% 80%100%

Security

Costs

Employeecommitment

Collaboration

Flexiblity

User Experience

Objectives rated as„important“

Breakdown of responses, n= 185Breakdown of responses, n= 185

30%

28%

19%

22%

21%

19%

0% 20% 40% 60% 80%100%

Security

Costs

Employeecommitment

Collaboration

Flexiblity

User Experience

Objectives rated as „completely met“

@P

AC

, a

CX

P c

om

pa

ny 2

01

7

© PAC

Why are IT & HR managers struggling to fulfill these goals?

Business requires

IT management must ensure

User experience

Security, compliance

Cost efficiency

Employee satisfaction

Flexibility

Rich collaboration

Growing number and heterogeneity of devices, apps

etc.

Increasing efforts needed to ensure

high levels of efficiency, security

etc.

© PAC

Pierre Audoin Consultants’ (PAC) view

The “Digital

Workplace”

presumes a holistic

approach for

optimization

and

major paradigm

shifts with respect

to strategy, design,

operation,

management and

support.

© PAC

Companies in

Europe are

open to

modern

concepts of

workplace

operation,

management

and support,

but they must

invest in the

basics of

workplace

modernization

first.

Study highlights a definite need and willingness to invest

© PAC

Digital Workplace Index:Belgium & France in the pole position. UK & Germany highlighted as late comers

7%

23%

2%

7%

10%

62%

48%

49%

46%

52%

31%

29%

49%

46%

38%

0% 20% 40% 60% 80% 100%

UK

Germany

France

Belgium

Total

Early stage (<60)

On the way (60 to 79)

Advanced (80 and more)

Digital workplace maturity (index), expressed in % (n = 185) © PAC - a CXP Group Company, 2017

73

69

77

76

74

INDEX

The “Digital

Workplace

Index” presents

a country-by-

country view of

the current

status of

workplace

transformation, as highlighted

in the study.

© PAC

Digital Workplace Index:

The manufacturing industry shows an outstanding performance!

10%

8%

10%

10%

10%

83%

76%

69%

28%

52%

7%

16%

21%

62%

38%

0% 20% 40% 60% 80% 100%

Wholesale & Retail

Transport, Teleco & Utility

Banking, Insurance & Professional

Services

Manufacturing

Total

Early stage (<60)

On the way (60 to >80)

Advanced (80 and more)

Digital workplace maturity (index), expressed in % (n = 185) © PAC - a CXP Group Company, 2017

69

72

72

77

74

INDEX

© PAC

Employee expectation is a key HR driver for the digital workplace…

HR must act as the strategic partner for digital

transformation to:

• Present the business case to management

and budget holders

• Analyze employee needs and expectations,

and match this data against design and delivery

• Liaise with employee unions and work councils

• Manage change.

HR applications & services underpin the efficiency & performance of your workplace.

The better the ‘environment’, the greater the employee experience. Happy employees are loyal and deliver great results.

To recruit and retain the best talent, organizations must offer an attractive &

flexible workplace. This means digital.

© PAC

13%

63%

24%

Availability and ease of access toHR support services

In the beginning On the way

Completely met

47%

47%

51%

67%

39%

42%

46%

61%

Digital HR strategy

HR cloud strategy

HR self services

Access to HRsupport

Plans to invest

Total HR managers

Breakdown of responses, n= 185Breakdown of responses, n= 185

HR & IT managers across Europe recognize the need for change and

are keen to invest

@P

AC

, a

CX

P c

om

pa

ny 2

01

7

© PAC

Regional considerations

Strong performers with respect to availability and

ease of HR access, HR self services and outsourcing

are key investment areas.

Latecomers with respect to HR access and digital

HR strategies, but ambitious investment plans in

these areas.

Reluctant with respect to HR cloud, strong

willingness to invest in quality of HR

access, HR self services and digital HR.

Forerunners in digital HR strategies and HR

self services, quality of HR access on top of the

investment agenda are.

© PAC

Conclusion

• Become a strategic partner in workplace modernization

• View the “Digital Workplace” as an holistic approach

• Drive the digital agenda – jointly with IT and other departments

• Recognize and factor in the regional variations – in employee expectation and work council mandates

Action list forHR managers

2016 18

15 May 2013


Agenda

• Introduction

• Study highlights: ‘Digital Workplace in Europe’ and insight into

‘Digital Workplace Index’ – where does your organization sit?

• Options for achieving fast returns on your digital

workplace transformation

• Q&A


Digital HR is about new

ways to engage your people,

attract and retain talent,

and deliver better business

results.


How HR Benefits From Digital HR

• ¾ say work environment has a

'strong' impact on business

success.

Business Success

• Scale up operations, while

spending less on IT capital

equipment installation and

staffing

Lowest TCO

• Improved and unified employee

experience across HR

• Engaged employees providing

feedback & input

• Easy to use - fluent interaction via

mobile & social platforms

Highly Engaged Employees

Optimized Talent Management

• Flexible systems to manage

performance, talent management,

learning and recruitment

The business case for Digital HR is the opportunty to truly transform the relationship between your employees and the business as the fourth industrial revolution becomes real.

The future of work is digital. Therefore HR must be digital too.

The business case for Digital HR


What Do You Need to Get Digital?

Custom Business Case – secure the right budget and executive support

Custom Landscape & Roadmap – manage mix, stage investment and match business need

Standard Cloud Apps – take advantage of best practice and accelerate benefits realization

Future-Proofed Interfaces – connect systems in flux, sustain data integrity and enable flexibility

Extended Functionality – fill application white space and meet business specific needs

Flexible Speed – enable the right functionality quickly and adapt to business change

On Premise Love – care and feed “left-over” systems; complete liberation from traditional IT

Modern Support – provide time and expertise while HR and IT reshape for a new digital world

Pre-Configured

Appli-cations

Extended Functiona-

lity

Fixed Price Per

Employee per month

Best Practice

Rapid Deploy-ment in Weeks


Process for Achieving Your On-Going HR Objectives

23

Digital HR is the solution of choice for organizations wanting

high performing HR processes and engaging employee experience.

Implementation

services

On Premise – Legacy Systems

Select

Design Integrate

Configure

Maintain

HR process

design

Cloud Health

Check

Global Payroll

Regional Payroll

UK/ANZ/NL

Payroll

Cloud Support

Services

Testing

services

HRIS Strategic

Roadmap

Business Case

Cloud Maturity

Assessment

Operate

Cloud

Select

Design Integrate

Configure

Maintain

HR process

design

SAP Health

Check

Change

Management

Implementation

services

Global Payroll

Regional Payroll

UK/ANZ/NL

Payroll

Application

Management

Services

Testing

services

HRIS Strategic

Roadmap

Business Case

Operate

Cloudify Payroll

BPO Services

Extend


How Can NGA support your Digital HR journey ?

Achieve, maintain and exceed your rolling HR objectives

with Digital HR solutions

HR Transformation

Consulting

HR Technology Consulting

HRApplication

Management

Cloudify PayrollSAP HANA

Cloud Platform Apps


Who is NGA HR?

8m+employees served on NGA-

installed HR systems

550+

Working with

8,000employees in 35 countries

1,000+HR system implementations

452m £FY2015 revenue | c. 640m USD

145Providing HR & Payroll

services in

8HCM

platforms

which NGA

delivers HR

services for25+1 out of 5

of Fortune 500 companies

countries

countries where

NGA has delivered

Cloud HCM

solutions

4key market

segments

clients 1969In the business of

HR & payroll since

• Global SAP BPO Partner Since 2004

• Largest SAP BPO partner in HR/payroll

• SAP VAR Partner Since 2012

• Global SuccessFactors Partner Since 2013

• Workday Alliance Signed 2011

• Kronos Alliance Signed 2016

70+

16,000average population

of NGA HCM client

projects


Download Your Report

This independent study provides you with an up-to-the-

minute insight into the current trends, investment plans

and challenges facing teams like yours as you review

digital workplace initiatives.

The 360° view provides you with the information you

need to focus on the critical issues that will enable a

smooth transition to a digital workplace.

Download the full report at

http://resources.ngahr.com/digital-workplace-

europe-full-report

• Explore the full results

• Find out the 4 key takeaways

26

http://resources.ngahr.com/digital-workplace-europe-full-report


Download Digital HR Resources

NGA Resources Center

Digital HR: Embark On A Journey To A Better Employee Experience

Download the brochure:

http://resources.ngahr.com/

digital-hr-embark-journey-

better-employee-experience

Extend Your HCM Solution with High Performance Cloud Apps

Download the brochure:

http://resources.ngahr.com/

xtendhr-extend-your-hcm-

solution-high-performance-

cloud-apps

Analyzing the Digital Workplace in Europe

Download the recording of this webinar: http://resources.ngahr.com/analyzing-digital-workplace-

europe

http://resources.ngahr.com/digital-hr-embark-journey-better-employee-experience

http://resources.ngahr.com/xtendhr-extend-your-hcm-solution-high-performance-cloud-apps

http://resources.ngahr.com/analyzing-digital-workplace-europe


Contact Us

Michael Custers

Senior Vice President Strategy

& Marketing, NGA HR

Simon Porter

Vice President Digital

HR, NGA HR

More questions? Contact us.

https://www.linkedin.com/in/michael

https://twitter.com/MichaelCusters

https://www.linkedin.com/in/simonlporter

https://twitter.com/simonlporter?lang=nl