1. Anarchy is Governance TooAnarchy is governance too Oct 20131

2. What happens when we ask Who decides how we organise our forums and collaboration systems? Project Managers say Business Exec IT Exec Product Owner Project Manager Policy Unit Team Individual Other16% 40% 0% 12% 24% 4% 4% 0%Executives say Business Exec 10% IT Exec 19% Product Owner 0% Project Manager 33% Policy Unit/PMO 14% Team 19% Individual 5% Other 0%Anarchy is governance too Oct 20133 3. Anarchy is governance too Oct 20134 Tom Hilton 4. Who chooses the development process? Complex. Belongs to team plus PM.Belongs to meAnarchy is governance too Oct 20135Simple (just do it). Belongs to team plus exec 5. Who allocates resources? Project ManagerBelongs to meAnarchy is governance too Oct 2013Anyone but me. 6 6. Is this story ready for implementation? MeMeMeAnarchy is governance too Oct 20137 7. Anarchy is governance too Oct 20139 polarjez 8. Most problems dont arise due to lack of design skills, poor tools, etc. They happen because different groups make conflicting decisions. Anarchy is governance too This is the realm of governance. Oct 2013 11 Sarah G 9. well-defined governance helps you work more effectively Anarchy is governance too Oct 201312 10. Anarchy is governance too Oct 201316 WordRidden 11. Institute on Governance (www.iog.ca) They follow an acceptable process (due process)We know which decisions matterGovernance is the process whereby societies or organisations make important decisions, determine whom they involve and how they render account. They track outcomes & act to improve themThe right people are involved in these decisionsAnarchy is governance too Oct 201317 12. Right DecisionUnderstand context how decisions affect objectives Prioritise focus on decisions that matter Anarchy is governance too Oct 201318 bertiemabootoo 13. Right People Dont waste time - Deciding who to consult - Finding the right people - Politicking, disputing boundaries & authority levels, etc - Of people who cant helpDont get derailed from unexpected quarters People buy in to the outcomes Consider all relevant perspectives Bring appropriate expertise to bear Anarchy is governance too Oct 201319 The US Army 14. Right ProcessPeople buy in to outcomes; avoid politickingDont get panicked in emergencies Dont waste time define bespoke processes Know how to do it Know what to do Anarchy is governance too Oct 201320 Elsie Esq. 15. AccountabilityDont make the same mistakes over and overFeed back to improve the decision making process Prepared to steer back on course / fix poor decisions Know how to recognise if off course Know how well track outcomes Anarchy is governance too Oct 201321 leateds 16. good well-defined governance helps you work more effectively Anarchy is governance too Oct 201322 17. Stakeholder maps Process models & scenariosRACI modelsPolicies & Standards Governance Models Anarchy is governance too Oct 201323 Paul Schultz 18. Simple model: the key questions are: Who defines policies and standards? Who approves policies and standards? Who enforces policies and standards? Who implements policies and standards?Anarchy is governance too Oct 201334 19. Typical Defining/Implementing Structures DevolvedImplementationIM Centre of ExcellenceIM CouncilAnarchyIM CoE with AuditCentral Processing UnitCentral IM UnitCentral Anarchy is governance too Oct 2013Definition 36Devolved 20. Typical Approval Structures DevolvedImplementationExecutive IM Centre of (inside or Excellence outside unit)Devolved IM Council Executive (inside or outside unit)Devolved Anarchy Executive (e.g. IM Council)Executive IM CoE (inside or with Audit outside unit)Executive Central IMor (inside Unit outside unit) Central Anarchy is governance too Oct 2013Central Devolved Processing UnitDefinition 37Devolved 21. Enforcement Mechanisms Self we trust people to follow policy Community community drives behaviour Gate reviews we check decisions before action Post hoc review we adjust decisions later AuditAnarchy is governance too Oct 2013 independent team check compliance38 22. In each case, we trade off Speed of decision making(favours local) Situational awareness(favours local / social) Amount of buy-in(favours social) Organisational consistency (favours central) Efficiency of resource useAnarchy is governance too Oct 201339(favours central) 23. good well-defined governance helps you work more effectively Anarchy is governance too Oct 201340 24. Anarchy is governance too Oct 201341 25. Wed need to do an experiment or pilot/prototypeCynefinWed assemble a team of expertsIf we need to think about this, were in Anarchy is governance too Oct 2013 the wrong placeI can just decide and do itDave Snowden42 26. What happens when we ask Who decides how we organise our forums and collaboration systems? Project Managers say Business Exec IT Exec Product Owner Project Manager Policy Unit Team Individual Other16% 40% 0% 12% 24% 4% 4% 0%Executives say Programme Dir 10% IT Exec 19% Product Owner 0% Project Manager 33% Policy Unit/PMO 14% Team 19% Individual 5% Anarchy is governance too Other 0% Oct 2013Project Managers say Business Exec 10% IT Exec 19% Product Owner 0% Project Manager 33% Policy Unit/PMO 14% Team 19% Individual 5% Other 0%Executives say Business Exec 10% IT Exec 19% Product Owner 0% Project Manager 33% Policy Unit/PMO 14% Team 19% Individual 5% 43 Other 0% 27. Final thoughts governance He who forgets history is condemned to repeat it. Good governance lets you focus energy on decisions, not process If you dont define governance up front, you revisit it for every decision Policy, standards, guidelines support decisions theyre not primary All forms of governance (even anarchy & bureaucracy) have a place But if you dont actively address it, it decays to inappropriate formsThe price of liberty is eternal vigilance.good decision making Anarchy is governance too Oct 201344 28. Thank yougraham@grahamoakes.co.uk @GrahamDOakesAnarchy is governance too Oct 201345 29. Graham Oakes Ltd Making sense of technology Many organisations are caught up in the complexity of technology and systems. This complexity may be inherent to the technology itself. It may be created by the pace of technology change. Or it may arise from the surrounding process, people and governance structures. We help untangle this complexity and define business strategies that both can be implemented and will be adopted by people throughout the organisation and its partner network. We then help assure delivery of implementation projects. Clients Cisco Worldwide Education Architecture and research for e-learning and educational systems Council of Europe Systems for monitoring compliance with international treaties; e-learning systems Dover Harbour Board Systems and architecture review Intel Product Lifecycle & team organisation for mobile device development MessageLabs Architecture and assurance for partner management portal National Savings & Investments Helped NS&I and BPO partner develop joint IS strategy The Open University Enterprise architecture, CRM and product development strategies Oxfam Content management, CRM, e-Commerce, Cloud strategy and procurement Thames Valley Police Internet Consultancy Sony Computer Entertainment Global process definition Amnesty International, Endemol, Skype, tsoosayLabs, Vodafone, Anarchy is governance too Oct 201346