"...and suddenly, the memory revealed itself". the role of it in supporting social...
DESCRIPTION
Slides of my Ph.D. dissertation discussion, by which I became a Dr. in Information and Communication Technologies :-) On my dissertation, I discuss the ageing phenomena and the concept of active ageing (AA), present the state of the art of ICT for enabling AA, describe the participatory action research approach we used to gain insights that later led to a participatory design process that resulted in "Reminiscens", a tablet application for stimulating social reminiscence as the means for motivating intergenerational social interactions. The dissertation concludes with the comprehensive description, analysis and discussion of a 3-months longitudinal study bringing young volunteers together with older adults to share stories and digitalize them using Reminiscens.TRANSCRIPT
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“…And suddenly, the memory revealed itself” The role of IT in suppor/ng social reminiscence
Cristhian Parra Ph.D. Disserta,on in Informa,on and Communica,on Technologies University of Trento, Italy -‐ Universidad Católica “Ntra. Señora de la Asunción”, Paraguay 11th April, 2014
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IT-supported Social Reminiscence
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Intergenerational Social Interactions
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Active Ageing
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Goals To understand, design and evaluate informa,on technologies
that enable a more happy and ac/ve ageing by enhancing opportuni,es for social interac,ons
To design and evaluate IT-‐supported social reminiscence as the
means for enabling ac/ve ageing @Bryancalabro Wikimedia Commons
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Problem Domains & Research Questions
Can, and if so how, IT enable a more happy and ac,ve ageing?
Ac,ve Ageing (AA)
Social Determinants of AA
Social Reminiscence for
AA
Can, and if so how, IT enhance social interac,ons as we age?
Can, and if so how, IT-‐supported social reminiscence
s,mulate face-‐to-‐face (intergenera,onal) social
interac,ons?
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Problem Domains & Contributions
• Evalua,on Framework of IT for AA
• Exploratory IT for (intergenera,onal) social interac,on
• Par/cipatory Ac/on Research on IT and community engagement
• (Par,cipatory Design) of IT for intergenera,onal engagement through social reminiscence
• Extended theory of IT-‐supported social reminiscence
• Propose new design spaces for intergenera,onal engagement
Ac,ve Ageing (AA)
Social Determinants of AA
Social Reminiscence for
AA
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Problem Domains & Contributions
• Evalua,on Framework of IT for AA Ac,ve Ageing (AA)
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Active Ageing
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Opportunities
Meet the Elderly Services Center “Contrada Larga” of the Social Cooperative “Kaleidoscopio”
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Active Ageing
Defini,on by the WHO Ac've Ageing Policy Framework, 2002.
Personal Health Services Behavioural Economical Environmental Social
Health Par,cipa,on Security
Lifestyle (e.g., physical ac,vi,es, alcohol consump,on)
Social Support in the family and the extended community
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Problem Domain of AA
Personal Health Services Behavioural Economical Environmental Social
Health Par,cipa,on Security
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Solution Domain of Active Ageing
Aler,ng Exergames Monitoring Training Assis,ve Social Serious games Communica,on
Type of IT applica/ons
(From an IT perspec/ve)
Prevention Care Compensation Enhancement
Objec/ves of IT for AA
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Aler,ng Exergames Monitoring Training Assis,ve Social Serious games Communica,on
Type of IT applica/ons
Prevention Care Compensation Enhancement
Objec/ves of IT for AA
Solution Domain of Active Ageing (From an IT perspec/ve)
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IT for Active Ageing: Lessons Learned
Enhancement
Social Applica,ons
Social Determinant of AA
Participation
[1] Journal Survey submiUed to Founda'ons and Trends in Human Computer Interac'on, 2014.
• The key importance of social support for happiness
• IT serves not only to mi/gate the down side of ageing, but also to enhance life with new opportuni,es
• Emergence of enhancement (par,cularly social) applica/ons among older adults
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Problem Domains & Contributions
• Evalua,on Framework of IT for AA Ac,ve Ageing (AA)
Social Determinants of AA
• Exploratory IT for (intergenera,onal) social interac,on
• Par/cipatory Ac/on Research on IT and community engagement
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Technical Exploration: What’s Up
What’s Up Display
One Way Communica,on
What’s Up Life Share
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• 4 Interfaces – No buUons – Request – Feedback – Complete
• Groups (28) – 16 Young-‐Old (65-‐74) – 6 Middle-‐Old (75-‐84) – 6 Old-‐Old (85+)
• Think Aloud Study
Technical Exploration: What’s Up
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Social Exploration: Workshops
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Social Exploration: Workshops A Nursing Home (RSA
Brentonico). They loved Google Maps to find their old memories places… and
mostly, our company.
An Elderly Services Center (CSA Kaleidoscopio). They loved blogging, social networking… and mostly, learning.
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Participatory Action Research
(Par/cipatory) Ac/ve involvement of the people whose lives are affected by the issue
under study. This includes also the researchers themselves…
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Participatory Action Research
…for the purpose of educa,on and taking (Ac/on) or affec/ng social change, while also extending our
knowledge on a subject (Research) [Lawrence, 2005; Potvin 2010]
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The Laboratory of Technologies
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The Laboratory of Technologies
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The Laboratory of Technologies
Methods: • Participant Observations • Grounded Theory inspired analysis
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Community Engagement (Lab 1: The Blog)
hYp://test.lifepar/cipa/on.org/kaleidoscopio/
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Community Engagement (Lab 3: The Fearless Cards)
www.fearlesscards.org
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Community Engagement
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Community Engagement
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IT for Socializing: Lessons Learned
• The importance of company (face-‐to-‐face socializa/on) • Sharing past life stories as a prac/ce of interest • ICT tools and PAR ac,vi,es as means for community engagement
• The development of a trust rela4onship
[2] Ar/cle about What’s Up in Interna'onal Reports on Socio-‐Informa'cs (IRSI). Special Issue on Designing for Inter/Genera'onal Communi'es, 2012.
[3] Conference Paper about the Laboratory in Community Informa'cs Research Network Conference, 2012.
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Problem Domains & Contributions
• Evalua,on Framework of IT for AA Ac,ve Ageing (AA)
Social Determinants of AA
Social Reminiscence for
AA
• Exploratory IT for (intergenera,onal) social interac,on
• Par,cipatory Ac,on Research on IT and community engagement
• (Par,cipatory Design) of IT for intergenera,onal engagement through social reminiscence
• Extended theory of IT-‐supported social reminiscence and design space for intergenera,onal engagement
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@garlandcannon Flickr
“...an exquisite pleasure had invaded my senses, something isolated, detached, with no sugges'on of its origin… And suddenly the memory revealed itself”
Marcel Proust .
Reminiscence
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Why is it good to reminisce? increase life sa,sfac,on
reduce depression (Haight 2007)
Reminiscence Therapy
(WaU 2000)
To a lesser extent, it has also been seen to improve social interac/ons
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That’s not for me. I am young! …not so fast
How much and why we reminisce it is not really different according to age…
except for life review (Cohen 1998)
New func,on for social media: cura,ng our historical self-‐image and reminiscence
(Zao 2013, Best of CHI)
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IT for Social Reminiscence: Related Work
S,mula,on
Storytelling
Preserva,on Technology Heirlooms [Banks, 2012], Rememble.com, SenseCam [Hodges, 2011]
Pensieve [Cosley, 2009], CIRCA [Gowans, 2004], SoundScapeRadio [Blythe, 2010]
Digital Storytelling [Hartley, 2009], Project Greenwich [Thiry, 2013]
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Participatory Design
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Participatory Design
Methods: • Participant Observations • Grounded Theory inspired analysis
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Participatory Design
Available at: hUps://www.youtube.com/watch?v=l0wF2AGrPnE
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Getting back your attention ;-)
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Reminiscens: IT-supported Social Reminiscence
For intergenera,onal face-‐to-‐face social interac,on
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Reminiscens
S/mula/on with contextual mul/media
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Reminiscens
S/mula/on with contextual mul/media
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S/mula/on with contextual ques/ons and naviga/on/storytelling guided by a /meline
Reminiscens
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Simple preserva/on and storytelling
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Life Questions Module
ETL Controller
RKB: reminiscens knowledge base
Personal Contexts
Personal Contexts Module
Knowledge Base Controller
Context Creation Module
Context Algorithms
RKB ETL modules
Flickr Module DBPedia Module
Catinabib Module
Trentino OpenData Module
Events, People, Pictures
PeoplePhotos Postcards
Signature Generator
Duplicates manager
ETL Launcher
Others
Events, People, Pictures
ETL Crawler
Reminiscens Platform
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Reminiscens Platform
Life Questions Module
ETL Controller
RKB: reminiscens knowledge base
Personal Contexts
Personal Contexts Module
Knowledge Base Controller
Context Creation Module
Context Algorithms
RKB ETL modules
Flickr Module DBPedia Module
Catinabib Module
Trentino OpenData Module
Events, People, Pictures
PeoplePhotos Postcards
Signature Generator
Duplicates manager
ETL Launcher
Others
Events, People, Pictures
ETL Crawler
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Life Questions Module
ETL Controller
RKB: reminiscens knowledge base
Personal Contexts
Personal Contexts Module
Knowledge Base Controller
Context Creation Module
Context Algorithms
RKB ETL modules
Flickr Module DBPedia Module
Catinabib Module
Trentino OpenData Module
Events, People, Pictures
PeoplePhotos Postcards
Signature Generator
Duplicates manager
ETL Launcher
Others
Events, People, Pictures
ETL Crawler
Reminiscens Platform
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Life Questions Module
ETL Controller
RKB: reminiscens knowledge base
Personal Contexts
Personal Contexts Module
Knowledge Base Controller
Context Creation Module
Context Algorithms
RKB ETL modules
Flickr Module DBPedia Module
Catinabib Module
Trentino OpenData Module
Events, People, Pictures
PeoplePhotos Postcards
Signature Generator
Duplicates manager
ETL Launcher
Others
Events, People, Pictures
ETL Crawler
Reminiscens Platform
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Longitudinal Study
Narrators Listeners
IT
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Longitudinal Study
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Longitudinal Study
8 weekly sessions with diff. tool versions Par/cipants: intergenera,onal groups of older adults narrators and
younger listeners and observers Data: Par,cipant Observa,ons + Ques,onnaires + Applica,on Logs
face-‐to-‐face interac,on
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Web version home usage during weeks and 2 months aoer study Par/cipant Diaries (mood and reflec,ons) + Applica/on Logs
Longitudinal Study home usage
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In the end of the study, each narrator received a physical book of his/her stories, co-‐authored also by the listener
Interviews + Post Study Ques/onnaires
Longitudinal Study final gio
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Complete Version
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Complete
Questions-Only
Personal
Context-Only
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Long Study: Analysis
Qualitative: • Grounded Theory inspired analysis (to construct a theory
grounded in data without previous assumptions)
Quantitive: • ANOVA for the difference if stimulation by versions of
Reminiscens during sessions (with respect to the number of stories being shared)
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Longitudinal Study
17 Narrators Age: [65, 90] ~ mean = 74
15 women, 2 men
16 Listeners Age: [18, 40] ~ mean = 28
10 women 6 men
9 stable groups
6 one-‐session groups
74 sessions 66 sessions in the stable-‐track
Mean dura,on = 1h03m
3 Families
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Patterns of Collaboration
Scribe Trainer Pure
Listener Let-‐do Trainer
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Patterns of Preparation
Diaries, ques/ons and web version
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Patterns of Storytelling
Travels-‐Driven Milestones-‐Driven
Anecdote-‐Driven
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Enjoyment
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Quantitative Analysis: Enjoyment
Mood scale 8 – 40. Always above 30.
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Quantitative Analysis
No differences between app versions. S,mula,on also from collabora/on, storytelling and the final book
App version
Mean # of stories
created per session
Difference of mean values for each pair of app versions
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Quantitative Analysis
Evolu,on of app usage over weeks of the study
Note: a bug in our system prevent us from logging edi,ons of stories due to addi,on of pictures and detailed context views of videos
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Further observations: Ludic Engagement
Ques/ons as the means for self-‐reflec/on and playing,
mainly from home
“I read the ques'ons and I have felt many emo'ons to which I responded with
pleasure, remembering the days of my childhood and youth” (Narrator 3 Diary,
Week, 26/10/2013)
“(narrator’s name) was highly interested in the ques'ons and insisted to answer
them almost as if we were in a race” (Listener 13 Diary, Week 2,
25/10/2013)
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Further observations: Context
• Timeline s,mulated a sequen/al storytelling • Context (ques,ons+mul,media) s,mulated a more diverse storytelling
• Contextual s,mula,on many ,mes by searching freely the web outside reminiscens
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Long Study: Breakdowns Textual Input = Interrup,on of
storytelling
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Long Study: Breakdowns
“I was a bit disappointed because (a\er having remembered and shared so many memories in the
previous mee'ngs) I verified that what was wri?en was li?le or nothing and that among the li]le that was wrote, it lacked some parts. Moreover, there appears to be a bit of chaos in the logical order of events” (Narrator 8 Diary,
Week 6, 28/11/2013)
When technology fail: frustra/on and poten/ally transference of
responsibility to listeners
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Long Study: Self-Reflections
“When you are young you think that life is fun and beau'ful just up to a certain age, but I think it’s beau4ful at any age and as we age we experience the joys and sorrows more ‘deeply’ ” (Narrator 1 Diary, Week,
07/09/2013)
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Long Study: Volunteering
“It is o\en difficult to find young people to help, but with this tool it makes it easier [because] it brings together young people and older adults
in a natural and relaxed manner” (CSA Coordinators Interviews, 20/12/2013)
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Design Spaces for Social Reminiscence
Conversa,on
Self-‐Reflec,on
Collabora,on
S,mula,on
Storytelling
Prepara,on
Preserva,on
Cura,on
Enhancement of pictures Inser'on of public content Search Sharing Shared 'melines
S4mula4on Free contextual explora'on Ludic engagement
Storytelling & Self-‐Reflec4on Audio-‐recording Speech-‐to-‐text Digital diaries
Digital diaries
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Reminiscens Books
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IT for Reminiscence: Lessons Learned • IT for reminiscence as the “/ckets to talk”, the excuse that s,mulates engagement.
• Physical/digital IT for preserva,on and storytelling of life stories as the driver of the socializa/on
• Collabora,on as the most enjoyable interac/on • Ques,ons for ludic engagement • Mul,media for story diversity • IT for mo,va,ng volunteering
[3] Ar/cle about the Par,cipatory Design of Reminiscens presented in CHITALY 2013. [4] Ar/cle about the Par,cipatory Design and cultural assymetries submiYed to PDC 2014.
[5] In prepara,on, Longitudinal study results and analysis for NordiCHI 2014.
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Wrapping up
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Evaluation Framework of IT for AA
Aler,ng Exergames Monitoring Training Assis,ve Social Serious games Communica,on
Prevention Care Compensation Enhancement
Personal Health Services Behavioural Economical Environmental Social
Health Par,cipa,on Security
1
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IT for Socializing Tools
What’s Up Display
One Way Communica,on
What’s Up Life Share
2
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PAR and IT for Community Engagement
3
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IT-supported Social Reminiscence For intergenera,onal face-‐to-‐face social interac,on
4
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4
Which was quite successful J
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Some last reflections
Heterogeneity of “the elderly” Create opportunities
Put possibilities at the center… …and also people
In the end, everything makes sense J
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Thanks! Grazie! Gracias! Aguije!
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Some additional slides just in case J
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Quantitative Analysis
Variables extracted from the logs
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Quantitative Analysis
Number of sessions per version of reminiscens
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Reminiscens (short demo)
Available at: hUps://www.youtube.com/watch?v=Hze1GoGu4Xg
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Reminiscens
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Low Fidelity Prototype: S,mula,on with contextual ques,ons
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Low Fidelity Prototype: S,mula,on with contextual ques,ons
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Contextual Mul/media Low Fidelity Prototype: Collabora,on, voice recording and direct manipula,on
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• Evalua,on Framework of IT for AA
• IT for (intergenera,onal) social interac,on
• Par,cipatory Ac,on Research on IT and community engagement
How does IT enhances social interac/ons as we age?
Problem Domains & Contributions
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Ac,ve Ageing (AA)
Social Determinants of AA
Social Reminiscence for AA
• Evalua,on Framework of IT for AA
• (Par,cipatory Design) of IT for intergenera,onal engagement through social reminiscence
Can IT-‐supported social reminiscence s/mulate face-‐to-‐face intergenera/onal social interac/ons?.
Problem Domains & Contributions
• IT for (intergenera,onal) social interac,on
• Par,cipatory Ac,on Research on IT and community engagement
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Ac,ve Ageing (AA)
Social Determinants of AA
Social Reminiscence for AA
• Evalua,on Framework of IT for AA
• IT for face-‐to-‐face intergenera,onal social interac,on
Problem Domains & Contributions
• IT for (intergenera,onal) social interac,on
• Par,cipatory Ac,on Research on IT and community engagement
How does IT enables a more ac/ve ageing?
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Does web-‐collected contextual content s,mulates reminiscence? Does promp/ng contextual ques/ons facilitates storytelling?
Does collabora/on in entering stories increases social interac,on?
Field Study
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IT for Active Ageing
100%}
Prevention Care
Compensation Enhancement
100%
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Methodology
Explora,on Phase Key Research Ac/vity: • Literature review • Exploratory works • Exploratory workshops • The Laboratory of technologies Methods: • Par,cipant observa,ons • Grounded theory inspired qualita,ve analysis
Design Phase Key Research Ac/vity: • Design and engineering • Par,cipatory design workshops Methods: • Storytelling • Low fidelity prototypes • Co-‐design • Par,cipant observa,ons • Grounded theory inspired qualita,ve analysis
Evalua,on Phase
Key Research Ac/vity: • Field Studies Methods: • Par,cipant observa,ons • Ques,onnaires and Interviews • Diaries and Automa,c logging • Quan,ta,ve analysis • Grounded theory inspired qualita,ve analysis
Par,cipatory Ac,on Research
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Problem Domains
Reminiscence
Socializa/on
Ac/ve Ageing Conceptual Framework of IT for AA + Exploratory Workshops
Explora/ons: What’s Up + EngAge + Laboratory
of Technologies
Core: PD Workshops + Reminiscens
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Ageing
Time Mark S,bich. Why We Age. Theories and Effects of Aging. 2009.
A. Stone et. al. A snapshot of the age distribu,on of psycho-‐logical well-‐being in the united states. 2010. “Learning Curves” from R. A. Dewey. Psychology: an introduc,on. 2007.
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Active Ageing
Time