healthcare.gov and the federally facilitated …€¦ · more plans, more choice, more...
TRANSCRIPT
More plans, more choice, more competition—a stronger insurance marketplace for consumers and businesses
HEALTHCARE.GOV AND THE FEDERALLY FACILITATED MARKETPLACE
CHALLENGEStabilize and enhance
Improve performance and reliability
Create a more positive customer experience
Ensure successful first enrollment
Build new software for IRS forms
SOLUTIONSet up for success
Transition and stabilize
Innovate and enhance
Improve the customer experience
Prepare for the next enrollment period
RESULTSAccenture mobilized 500+ PROFESSIONALS in 6 weeks to oversee maintenance and operations during peak open enrollment
9.6 MILLION1
Americans enrolled and re-enrolled through Healthcare.gov during the 2016 open enrollment
Connected Centers for Medicare & Medicaid Services with 800 INSURANCE COMPANIES to process claims information IN THE CLOUD
J.D. Power study2: satisfaction among enrollees UP 55 POINTS over previous enrollment period
450 KNOWLEDGE TRANSFER SESSIONS to capture over 700 knowledge artifacts
ZERO DOWNTIME—no unplanned downtime—for the second and third open enrollments, for all Accenture-driven components
Transition took 8 weeks—4 WEEKS FASTER than proposed (and several months sooner than typical for scope of project)
Integrated 38 STATES on the individual marketplace and 33 STATES on the Small Business Health Options Program
ACCELERATED online response times to UNDER A QUARTER OF A SECOND
© 2016 Accenture All rights reserved.
1. Centers for Medicare & Medicaid Services https://www.cms.gov/Newsroom/MediaReleaseDatabase/Fact-sheets/2016-Fact-sheets- items/2016-02-04.html?DLPage=1&DLEntries=10&DLFilter=snap&DLSort=0&DLSortDir=descending2. J.D. Power; “Health Insurance Marketplace Exchange Enrollment Satisfaction Improves Significantly in Second Year”; press release issues April 23, 2015; online at: http://www.jdpower.com/press-releases/2015-health-insurance-marketplace-exchange-shopper-and-re-enrollment-hix-study
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