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Page 1: AND YET IT UNFOLDS · certified in ITIL 2011 Foundation before the middle of the year. Demystifying IT Service Management (ITSM) with ITIL and ISO20000 ITIL (Information Technology
Page 2: AND YET IT UNFOLDS · certified in ITIL 2011 Foundation before the middle of the year. Demystifying IT Service Management (ITSM) with ITIL and ISO20000 ITIL (Information Technology

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