andrea bailey 10yr resume
TRANSCRIPT
Andrea Bailey 12704 Raftsmen CT
Orlando, FL 32828
(321) 323-4154
[email protected] OBJECTIVE
To obtain an opportunity that will allow me to utilize my education, training, experience and communication skills to uplift the company by becoming a committed team member, while absorbing on-the-job knowledge for a lasting career exercising my love for hospitality. EDUCATION
Bachelors of Science Technical Management Concentration: Hospitality & Tourism Management DeVry University – Orlando June 2011 RELEVANT COURSE WORK
Meetings and Event Management
Project Management Restaurant Management
Foundations of Hotel Management
Human Relations / Supervisory Development
Business Systems Analysis Food Safety and Sanitation
SKILLS
Microsoft Office Suite, CSPro, IBM Lotus Notes, Servant Keeper, Protek (FH Engineering /Facilities data software), Disney Property Management System (DPMS also known as HRGAS), BlueZone6.1. VOLUNTEER WORK
Triumphant Living Church Oviedo, FL July 2009 – Present Finance Team Member
Process contribution data into Servant Keeper
Bookkeeping
Weekly Reports for account data and
contribution records
Record cash, checks and credit cards for deposits
Draw up and check accuracy of deposit slip
EMPLOYMENT
AON Hewitt Associates Research Park-Orlando, FL January 2013 – Present Randstad US Contractor for AON Hewitt Associates September 2011 – January 2013 On Floor Supervisor / Human Resource Customer Service – Health &Welfare Benefits Client Implication Team Member Administer HR benefits for Multi-Midmarket companies while coordinating with Client and Plan Managers. Secure and provide approved levels of information, results of document verification and dependent
certification. Internal and External vender / carrier / provider transfers and coordination. Communicate complications, issue trends and alerts. Provide floor support and stabilize escalation calls Customer Service –Communicate and expedite client specific policies and procedures, perform the following
types of enrollments - Annual, New Hire or Newly Eligible, Cobra, and split family enrollments for Medicare and Retirement. Administer transitions for Medicare and Retirement, report escalations and system trends, and provide instruction and explanation of direct billing and payments.
Florida Hospital – South Orlando, FL May 2006 – April 2009
Work Order Systems Data Processor Processed Technician’s labor / equipment
recordings & work orders Responded to Engineering and Facilities Emergency
and Security Stat Calls
Communicated complications and alerts to Lead Techs & Dispatchers
Transferred Operational Calls