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A Chief Inspector’s ViewAndrea Sutcliffe

October 2013

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Overview

Key issuesFactors that help and hinderRole of the regulatorCQC practising what we preach

Key Issues

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Getting the right peopleNurturing and developingSkills and competencyCaring and compassionateIntegrated teams

Factors that help and hinder

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Clarity of visionDefined roles and responsibilitiesInformation and communicationsLeadershipCulture

Reference: SCIE Research Briefing 41

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Role of the regulator

Our purposeWe make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve

Our roleWe monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care

We will be strong, independent, expert inspectorate that is always on the side of people who use services

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Asking the right questions about quality and safety

Is the care:

Safe?

Effective?

Caring?

Responsive to people’s needs?

Well-led?

Workforce

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Role of the registered manager keyRegistration requirementJune 2013 – 3,900 locations no Registered Manager25% of these – no RM for 2 years2% of locationsCorrelation between no RM & higher non-compliance ratesAn offence under 2008 Health & Social Care ActWill advise intention to issue penalty notices

CQC practising what we preach

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Expert inspection teams – talking to care staff and othersInspectors using professional judgementGreater use of experts by experienceNeed to ensure our staff are supported to deliver

Consistency and rigourEvidence basedDeveloped and nurtured

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Inspection regimeRatingsMarket oversightDeveloping our peopleBuilding confidence

People who use services, carers, families and the public

Providers

Commissioners

National stakeholders

Chief Inspector ASC: Priorities

www.cqc.org.uk

@CrouchEndTiger7

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Thank you