Andrew Bishop

Address 76 St. Andrews Way, Cippenham, Slough, Berkshire, SL1 5NW

Contact Mobile: +44 (0) 7904 868015 Email: andrewb@radioclashuk.plus.com

A highly-experienced and business-driven IT Leader with a successful background in B2B, professional, consulting, not-for-profit, public sector, charitable, commercial and international corporate sectors. Commercially-aware, with a broad range of IT experience, now seeking a fresh opportunities. Strategic approach to successful IT leadership, engaging with business stakeholders at up to CxO level, delivering ‘cost appropriate’ IT solutions and business process change via emerging technology solutions. Putting staff development and team building at the center of the IT function.

PRINCE2,ITIL aware, with strong experience of applying best practice frameworks, tools and methods. Experience of driving change management, business transformation, IT service transition/Migration, IT strategies, technology roadmaps, Cloud Technologies (AWS, Azure,Google), secure VPN networks, desktop standardisation, ISO 27001, delivering added business & ROI through the use of new technology.

Career to Date:Feb 2014 to Present

HEAD OF SERVICE DELIVERYCitizens Advice

Responsible for all aspects of service delivery to the central Citizens Advice charity and around 800 associated Citizens Advice Bureaux across England and Wales with in excess of 27,000 users

Appointed to a new role to cover all aspects of service delivery and business as usual with a team of 25 including aservice desk, mobile advisors and support staff, managing 3rd party relationships and budget of £3.5 Million.Major project to get all services out of incumbent shared services environment and bring in cost reductions along with

improved functionality aligned to business plans working with numerous internal and external stakeholders.Moved desktop environment to Google Apps and Server infrastructure to AWS and Cloud based SAAS model.In-sourced Service Desk functionality in-line with ITIL and continuous improvement design.Working with 3rd party network providers to improve service provided to around 800 Bureaux.

Key achievements, projects & business outcomes include:Co-design and implementation of new services and move to Google Apps/AWS based infrastructure.Successfully in reducing costs and raising shared service quality by resilient negotiation with provider.Managed team of 45 staff including service desk, on-site support, infrastructure, hosting and security.

Sept 2013 to Feb 2014 CUSTOMER SOLUTIONS MANAGERHitachi Europe

Responsible for internal Hitachi projects to create shared service platform across Europe.Appointed after take over of previous employer by Hitachi.

Brought in to set up and run unit to provide project support and management for work with allied companies Key achievements, projects & business outcomes include:

Worked on integration of UK companies into Hitachi Rail systems

Apr 2012 to Sep 2013 GLOBAL IT INFRASTRUCTURE SERVICES MANAGERCelerant Consulting

Responsible for all aspects of IT infrastructure leadership & service delivery within an international consulting firm

Appointed as Global IT Services Manager to lead provision of IT services for users in up to 30+ countriesFocused on effective management of 3rd party vendors, provision of desktop services & project deliveryDefinition & execution of IT strategies for the business, aligning technology with business/stakeholder needsProject planning, analysis, development, implementation & resource deployment management activities

Key achievements, projects & business outcomes include:Led the transition process between old and new data centre providers, migrating to virtualised IT / ISEstablished relationships with key suppliers, leveraging vendor capabilities & delivering value for moneyManaged small team of 6 in UK and US covering application support, security, infrastructure and development

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Andrew Bishop

Aug 2004 to Dec 2011 DIRECTOR OF ITCommonwealth War Graves Commission

Responsible for strategic IT management, including systems, infrastructure and desktop supportAppointed as Director of IT within a leading not-for-profit organisation with locations across the globeFocused on driving business value and agility through adoption of enhanced IT solutions & architectureRepresented the IT function of the Commission at the highest level, attending strategic-level meetingsProvision of top-level IT support for website portals, including the Commonwealth War Graves websiteLeadership, management & control of a multi-functional team of 9+ IT staff, including technical support

with ITIL based network operations centre and continuous improvement design.Full budgetary management responsibility and accountability, controlling annual budgets of c.£1.5 MillionEffectively negotiated ITTs, reviewed tenders, evaluated technology and selected solutions providers

managing 3rd party support organisations and stakeholder relationships.Key achievements, projects & business outcomes include:

Introduced enhanced security procedures to support data integrity, web-filtering and web-based IT / ISAdopted PRINCE2 methods for project delivery within CWGC, ensuring the use of best practice toolsDelivered a major project to create operational workflow systems for horticultural & agricultural tasksLed the integration of leading-edge technologies, including SharePoint, Exchange and VOIP solutionsEstablished a pan-European secure VPN network, providing standardised IT solutions for 400+ IT usersChampioned IT standardisation and consolidation, reviewing opportunities to provide value for money ITBuilt up IT team from scratch to 12 people covering desktop, server, infrastructure and user support

Jul 1999 to Aug 2004 SENIOR IT ANALYSTBusiness Post Ltd

Responsible for IT support across an estate of 50+ business post sites, franchises and 3rd partiesAppointed to lead provision of IT analysis, systems set-up, administration, maintenance and supportProvision of mission-critical IT services, including Windows desktop, server and database solutionsReported directly to strategic-level business management teams, advising on technology & IT issues

Early Career Details Include:IT Manager/Systems AdministratorStatistical Information Officer/Systems Administrator/

Metropolitan Police Service (MPS) 8 Years in total

Professional Accreditation:PRINCE PRINCE2 CertificationITIL ITIL Frameworks & MethodsISO ISO 27001 Accredited Auditor

Education & Qualifications:Brunel University MA Degree in Criminal JusticeSouth Bank Polytechnic BSc (Hons) Social SciencesSecondary Education 3 GCE ‘A’ levels and 7 ‘O’ levels

Key Skills, Training & Technical Capabilities:Effective Communication & Presentation Skills Team Leadership & Team ManagementBudgetary Management & Control (OPEX & CAPEX) Service Delivery Management & SupportIT Best Practice Methods and Frameworks Project Lifecycle Management & Delivery3rd Party Supplier ManagementSharePoint, SQL, Exchange, Microsoft Solutions

Project Budgetary Management & ControlCloud Services, AWS , Google, Azure

VOIP Solutions and Telephony Networking LANS/WANS/PWANS etcCloud based technology (AWS/O365/Google)Server and data centre technologies

IT Upgrades, virtualisation Refreshes and Deployment

Risk Management, Risk Mitigation, Compliance ISO 27001 Standards and Compliance Disaster Recovery (DR) and Business Continuity IT Security Policies, Processes and Protocols

Personal Details & Additional Information:UK Citizen Full driving licence Flexible on location Excellent references available upon request

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Andrew Bishop

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