Superior Communication& Leadership Skills

P R O J E C TM A N A G E R

20+ Years Experiencein the IT Industry

ANGELA M. REED751 W Palm AveBoca Raton, FL 33432

Cell: 954- 854-5321e-mail: angela.reed100@gmail.com

BACKGROUND

CERTIFICATES

SPECIAL SKILLS

VERTICALS

EXPERIENCE

Project Manager, Certified Scrum Product Owner and Business Analyst with knowledge in budgeting, planning and managing multiple projects with complex dependencies and deliverables using various methodologies such as SCRUM, Agile, Six Sigma and Waterfall. Produce desired results in established time frames using assigned resources. Vast experience working with cross-functional onshore and offshore project teams and full-time telecommuters.

SCRUM / Agile: CSPO (Certified SCRUM Product Owner)Interwoven: Certified TeamSite Technical ConsultantPegasystems: CBA (Certified Business Architect) and CMBB (Certified Methodology Black Belt)

Expert-level: Microsoft Project, Excel (pivot tables, charts & formulas), Visio, PowerPoint, SharePoint, Word, HP Quality Center, Photoshop, Illustrator, DreamWeaver, HTML, ASP, etc.

Government (TriWest/Department of Defense), Healthcare, Automotive, Banking, Finance, Retail and Recruitment

Aug 2014 – Current Signature Consultants Fort Lauderdale, FLProject Manager (Contractor) Lead project and planning while proactively managing scope, budget, risk, quality, and

resource allocation for various projects (Contract Logix, Bullhorn e-mail integration, etc.). Serves as primary point person for daily client contact. Responsible for managing the Client needs/expectations and maintaining quality control on

firm’s product delivery and customer service. Work with cross-functional teams including Development, Architecture, Data Services, QA,

and other groups to ensure project task accuracy, risk mitigation and resolution of issues and constraints.

Manage vendor relations. Provide periodic dashboard reports corresponding with current initiatives. Create, update and distribute project plans. Identify, document and resolve problems, issues, and project changes. Coordinate change management activities, ensuring that any schedule, cost, or scope

variance is communicated appropriately. Escalate unresolved issues requiring senior management attention. Monitor resource allocations and communicate capacity and schedules for project work. Identify inter-dependencies between project teams, eliminating any issues that may arise. Coordinate deployment and delivery of project deliverables.

Feb 2014 – Jun 2014 Wealth Management Systems, Inc. West Palm Beach, FLProject Manager (Contractor) Plan, execute, and finalize projects according to deadlines and budget, working with the

project steering committee to create the budget and timelines. Responsible for acquiring resources and coordinating the efforts of project team members

and third-party consultants or vendors in order to deliver projects according to plan, and definition of project’s objectives and oversee quality control throughout its life cycle.

Coordinate projects from initial concept development through final system integration and go live.

Determine the client’s needs and translate them into efficient and cost-effective business solutions.

EXPERIENCE (cont’d)

Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.

Develop full-scale project plans and associated communications documents. Effectively communicate project expectations to team members and stakeholders. Estimate the resources and participants needed to achieve project goals. Set and continually manage project expectations with team members and stakeholders. Track project milestones and deliverables. Manage risks and respond to changes in risk over the course of the projects. Develop and deliver progress reports, proposals, requirements documentation, and

presentations.

Feb 2013 – September 2013 Office Depot Headquarters Boca Raton, FLe-Commerce Product Owner Act as the key driver in collaborating with business partners, stakeholders and vendors

(Sales Force team, external customers, business units, etc.). Lead the Sales Force / BSD contract site data integration, UI enhancement and training

project. Oversee communication of all processes and their implications to technical and non-technical

contributors to ensure that applications accurately meet business user’s and stakeholder’s goals.

Oversee the gathering and development of enhancements to BSD and .Com applications through use-case development, wire frame review, user acceptance testing and implementation.

Ensure the appropriate testing, defect tracking and business training is addressed to make for a smooth "go live" scenario.

Upon implementation, work directly with all team members in the on-going support and future enhancement development for the respective applications.

Oversee analysis and customer insights in support of optimizing the performance Office Depot's online channels (officedepot.com and business.officedepot.com).

Support the development, tracking, testing, reporting and analysis of all key initiatives to help improve the customer experience, effectiveness over the web, and reduce agent contacts to the call center to improve how online metrics are used to drive business decisions.

Utilize web analytics tools (Coremetrics, Cognos and, Tealeaf), as well as oversee integration of data from web analytics tools with external sources.

Manage the production and distribution of regular, standard reports including report automation and the integration between web analytics data and external data sources

Oversee QA analysis (i.e., create UAT Test Scenarios, Test Cases and Test Scripts)

Nov 2010 – Dec 2012 Pegasystems Contractor Nationwide Road WarriorProject Manager Travel (75%) and telecommute (25%) to provide consulting services to various clients such

as the Department of Defense, TriWest, Highmark, Health Net, Medco, SunTrust, etc. Assist in all phases of the Software Development Life Cycle (SDLC). Conduct interviews and facilitate requirements gathering, process analysis and application

design sessions with project stakeholders including internal IT partners and business partners.

Develop high quality deliverables across all phases (inception through user acceptance testing). To include: ability to lead and assist with identifying and optimally defining process flows and user interface use cases and requirements and drafts during Direct Capture of Objectives (DCO) sessions.

Ensure Global Statutory Compliance (i.e., Sarbanes-Oxley) by designing Business Process and Rule Models (using Visio and Pega PRPC) to document, assess, test, and certify that proper processes, rules, and controls are in place.

Assist in the design and development of various portals, ecommerce websites, etc. Gather/create detailed business requirements and scope document and translate into

detailed functional specifications. Work with development & quality assurance teams to translate functional specifications into

technical specifications, design, test, and implementation documents.

EXPERIENCE (cont’d)

Develop test plans, test design specs and test cases to match business requirements and thoroughly test software to ensure proper operation.

Assist business partners in resolving IT issues and facilitate working with other IT teams. Provide written and verbal communication such as status reports, progress reports and

documentation to IT and business partners. Identify applications and systems potentially impacted by portal implementation. Interface frequently with end users, analysts, and IT to ensure early identification and

resolution of application- and system-related issues. Identify and define UML, Object-Oriented Analysis (i.e., process flows, requirements, use

cases, wireframes, etc.) Assist in leading the compilation, delivery and maintenance of all phases of a project. Support client in the pursuit of new opportunities in solution conceptualization. Prepare user documentation and training materials. Provide technical training and user support to end users. Effectively manage individual workload and proactively communicate project status updates

to the project manager. Perform special projects and other duties as assigned.

Oct 2007-Oct 2010 UnitedHealth Group Ft. Lauderdale, FLProject Manager (Contractor) Act as an integral team player during implementation of new enterprise call center

application. Partner with clients to understand business processes and underlying informational and/or

process automation needs. Ensure Global Statutory Compliance (i.e., Sarbanes-Oxley) by designing Business Process

and Rule Models to document, assess, test, and certify that proper processes, rules, and controls are in place.

Conduct daily conference calls and focus group sessions to discuss business requirements. Document and translate business requirements into functional requirements (i.e., current

state assessment diagrams, scoping documents, gap analyses, use cases, web services, B2B’s, etc.) for IT development team.

Identify applications and systems potentially impacted by portal implementation. Create traceability matrix, system requirements, cost analysis, B2B’s, utilize SOAP (Simple

Object Access Protocol) and Liquid XML to test and generate XML-based messages between applications.

Interface frequently with end users, analysts, and IT to ensure early identification and resolution of application- and system-related issues.

Participate in JAD sessions conducted by business and offer solutions. Gather and review documentation related to Ovations’ MAPD and Part-D business

operations. Anticipate customer needs and proactively develops solutions to meet them. Solve complex problems and develop innovative solutions.

2006-2008 Aetna Ft. Lauderdale, FLSenior IT Business Analyst Manage Case Installation Interface (CII) Project, which enables company to rapidly install

200+ new clients, simultaneously. Partner with customers to understand business processes and underlying informational

and/or process automation needs, then translating those needs into formal, documented business requirements following Aetna’s methodologies and processes.

Ensure Global Statutory Compliance (i.e., Sarbanes-Oxley) by designing Business Process and Rule Models to document, assess, test, and certify that proper processes, rules, and controls are in place.

Transition the documented business requirements into an actionable document by gaining approval from and meeting the needs of the customer, so as to facilitate the development of accurate business and functional specifications.

Conduct research studies (i.e., collecting, analyzing, trending and presenting data and recommendations to management that may support or refute hypotheses).

EXPERIENCE (cont’d)

SOFTWARE EXPERIENCE

HARDWARE EXPERIENCE

AWARDS

ACTIVITIES

EDUCATION

Develop, enhance, and maintain planning models, surveys, benchmarks. Evaluate and present information and data that will facilitate decision-making. Perform analysis for Business Process Re-engineering opportunities and define, develop and

document before and after process flows. Define, develop and document business requirements to ensure client’s needs are captured

and delivered. Develops job aids, training material and instructions for team members that collect data for

analysis. Creates written and oral communication materials that effectively summarize findings,

supports fact-based recommendations and provides appropriate detail to substantiate conclusions.

1997–2002 JM Family Enterprises Deerfield Beach, FLWebmaster / IT Business Analyst Coordinate web site production, design, development and content management for

company’s portal supporting 4000+ internal associates, customers and vendors. Manage and track all facets of an IT project from conception to release in portal environment

(i.e., business analysis, Q&A testing in staging and production environments, error tracking-to-resolution, user guide documentation, customer follow-up, etc.).

Facilitate strategic business development planning sessions with vendors and customers. Participate in the identification, preparation, and development of new workflow processes

and solutions to support the day-to-day activities of the group. Provide customers with routine business analysis identifying online needs. Follow established methodologies to ensure compliance with customer requirements. Interface with programmers to write and edit and new manuals, bulletins, implementation

packages, and other technical documentation (in both hardcopy and online/web-enabled formats).

Work in a team environment among other technical editors, technical writers, graphic artists, and photographers as necessary to create quality software applications.

Act as liaison between vendors, clients and internal business units when gathering technical information, designs,

Utilize knowledge of HTML, XML, ASP, JavaScript and other web-based tools and utilities to build framesets, menus, search engines, glossaries, etc.

Work with customers to identify new online requests (i.e., applications, additional pages, navigational changes, revisions to existing pages, metadata, cross-linking, etc.).

Publish content to production environment using Interwoven’s Team Site and Front Office application.

Microsoft Office Project, HP Quality Center, Visio, Excel, SharePoint, Adobe Acrobat, Outlook, Gmail, Interwoven Team Site Content Management Software, Business Process Management (BPM) & Customer Relationship Management (CRM) applications (Pegasystems, Oracle, PeopleSoft, SAP, SalesForce), Business Intelligence & Web Analytics software (Coremetrics Web Trends, SharePoint, Cognos, Crystal Reports, SAP, Insight), FogBugz, Requisite Pro, Pegasystems (PRPC, Blackbelt, CPM and CSA), Liquid XML, Vignette, Team Track, Track-It, SOAP UI, Tortoise SVN, Photoshop, Illustrator, Flash, Fireworks, Quark, Word, Access, PowerPoint, DreamWeaver, Lotus Notes, Platforms: OS=Miscrosoft; Software=Java and .NET.

NT/Novell network installation and administration, PC hardware component and software installation and upgrades, NT/2000/XP/MS Office troubleshooting.

Aetna Employee-of-the-Month Award JM Family Enterprises Mentoring for Mutual Learning & Success Southeast Toyota Associate’s Choice Award JM&A Group Pinnacle Award JM Family President’s Award for Community Service Dale Carnegie Personal Achievement Award

Golfing, tennis, rollerblading, softball, volleyball, jogging, swimming, reading and traveling.

2002 – 2003 Dale Carnegie Ft. Lauderdale, FL Professional Business Training1998 – 2000 Kaplan University Ft. Lauderdale, FL Information Technology (3.8 GPA)1985 – 1987 Eastern Iowa College Muscatine, IA Word Processing

LETTER OF RECOMMENDATION FOR ANGELA M. REED

751 W Palm AveBoca Raton, FL 33432

Cell: (954) 854-5321e-mail: angela.reed100@gmail.com

From: Frank.Kelly@SunTrust.com Sent: Wednesday, June 06, 2012 10:23 AMSubject: Feedback on Angela ReedImportance: High

To Whom It May Concern:

My feedback on Angela (Angie) Reed is from the perspective as the Project Manager for the Anti-Money Laundering (AML) Suspicious Activity Report (SAR) Financial Crimes Enforcement Network (FinCEN) project that started earlier this year and is scheduled to cut this November. The two members responsible for developing the system requirements had been working on these for a couple of months with extremely slow progress citing the amount of work and complexity involved in developing these requirements. At this point, we brought additional BA resources into the project to close out on the requirements. Angie was one of those resources brought in. One other point I’d like to bring out before discussing Angie’s performance is that the project has high visibility and pressure due to the nature of SAR reporting. Companies that fail to report, or report with errors, have in the past been fined with several companies receiving 7-digit fines. The fines and brand erosion is an unacceptable position to the bank so anyone working on this project must be highly professional in their work ethic and results. This is just to ‘set the table’ before I give you the feedback on Angie.

I’ve worked directly with Angie over the last couple of months and have found her to be very bright, hard-working, focused and displaying an easy to get along with personality. Having reviewed her wide breath of experience described in her resume, I decided to target her first assignment for the PDF summary tasks. The PDF issue was previously labeled by the internal BA as a ‘nightmare’. Angie immediately focused on the challenge, met with the right parties to develop her analysis and plan of action. In relatively short order, she had defined the requirements for the PDF including developing necessary USE cases to support her work. She is a good communicator; I’ve noticed her relationships with her peers are cordial and professional. She is able to navigate the forest without taking down the trees to use an old expression. She also exerted the right amount of pressure in getting the client focused on approving the requirements.

She proactively assisted others with the data mapping which was a great example of ‘team’ as she didn’t have to do this. She is also conducting a gap analysis post issuance of the data mapping by an internal team member and finding errors which will help us prevent future problems. Again, this is a nice example of her being proactive, willingness to work harder than asked to and a good display of her critical thinking skills in play.

I next assigned her to the COGNOS EFM reports requirements. Same thing. Worked well with others, very focused and, in short-order, closed out this action item.

I think the nicest complement I can give her is that behind closed doors I reviewed with the BA Lead the remaining two challenges we had as a BA team and stated that I was losing confidence in the current members assigned to those tasks. I stated I wanted Angie added to those teams so I’d know the tasks would be completed on time and correctly. It’s too early to pass judgment on her success or not with these two activities (they are due 6/15), but there is no doubt in my mind that she understands my sense of urgency and will lead the teams to success on these items as well.

In summary, Angie has proven to be results oriented, a delight to work with and be around, and has navigated in short order some difficult personalities and processes. I would characterize her short time here as being extremely successful and represented PEGASystems well. I would recommend her to any client without reservation and hope that we have the opportunity to work together again on a future project.

I’m happy to discuss any details or questions that you may have.

Frank KellySunTrust Project Manager678-428-8580 Cell

BIOGRAPHY OF ANGELA M. REED

751 W Palm AveBoca Raton, FL 33432

Cell: (954) 854-5321e-mail: angela.reed100@gmail.com

Angela is often referred to as a “jack of all trades” by her supervisors. She has acquired a broad range of experience in the IT and eCommerce industry throughout the last fifteen (15) years. She has performed in the role of a project manager, business analyst, functional analyst, systems analyst, portal administrator, network administrator, programmer, webmaster, web developer, web site content administrator, graphic designer (print and web), editor/writer, marketing specialist and computer instructor. She has demonstrated experience in leading requirements activities in large, complex IT, television, and marketing projects.

In 2012, upon the successful completion of a massive project for the Department of Defense and TriWest, Angela Reed was awarded a spot bonus by Pega’s management team for her significant contributions to the project.

During Angela Reed's tenure with JM Family Enterprises (ranked by Forbes magazine as the 15th-largest privately held company in the United States), she was recognized on several occasions for her outstanding performance and volunteer efforts.

In 2003, Angela won the Associate's Choice Award presented by Southeast Toyota Distributors as a result of her dedication to outstanding performance and commitment. As stated by Southeast Toyota Vice President, Ken Czubay, "The hard work and commitment to excellence you demonstrate will be the measurement your peers will strive to achieve. As an Associate's Choice Award winner, you will be looked upon to continue to set the example for outstanding performance. As the challenges within our industry continue to grow, you and associates like you will assist Southeast Toyota with maintaining a status as the world's largest privately owned distributor of Toyota vehicles, automotive parts and accessories. Thank you for your commitment to excellence!"

In 2003, Angela was accepted into the JM Family Enterprises Mentoring for Mutual Learning & Success Program as protégé to the Vice President of ITS, Deborah Battisto. While being mentored for a management position, Angela was promoted to webmaster.

In 2002, JM Family President, Pat Moran, presented Angela with a 'well-deserved' spot bonus for her participation in the successful launch of the Dealer Portal, a 3-year project. The company’s CEO, Pat Moran, stated, "The fact that your management has recognized your exceptional effort, dedication and teamwork with this bonus really makes a statement about the level of your performance. I want to thank you for all you do for JM Family. It is people like you who have helped make our company a special place to work, and we appreciate having you as part of our family. Working together, we have a great future ahead!"

In 2002, Angela was recognized with the Dale Carnegie Personal Achievement Award for her determination and a strong desire for self-improvement. This Award is based on outstanding performance as determined by a vote of Dale Carnegie class members and instructors.

In 2001, Angela was awarded a Certificate of Recognition for her contribution to the evaluation and launch of the Dealer Portal. Dealer Portal was launched with the vision of providing customers with a single point of entry to the suite of functions available from Southeast Toyota Distributors, JM&A Group and World Omni Financial Corp/Southeast Toyota Finance and as a source for industry-leading information. As stated by the company's Executive Management Team, "You were among a dedicated team of associates who proved why our company continues to stay at the forefront of the automotive industry. Your tremendous efforts resulted in the development and execution of JM Family Enterprises' state-of-the-art Dealer Portal. We take great pride in congratulating you and your teammates on its success. This project was a significant demonstration of how well ITS and our business units can work together to create technology solutions that maximize efficiencies for our companies and our dealers. Thanks for your efforts in helping JM Family to prepare for a great future."

In 2000, JM&A President, Lou Feagles, presented Angela with the "Star of Excellence" Certificate for being recognized as excelling in the core performance factors as outlined in the JM&A Associate Recognition Program.

Between 1997 and 2000, the 'Spirit of JM Family' Program recognized Angela on several occasions for her volunteer efforts in the community. JM Family President, Pat Moran, stated, "You are part of the 'magic' of JM Family. We would not have this special quality within our working environment without people like you. Your spirit of generosity and cooperation is part of the reason we have such great customer satisfaction. Thank you for being such a wonderful associate and for dedicating yourself to making a difference in our community. You set an example for all of us."