Angelica D. Tate

5910 Lafayette Lane Frisco, TX 75035 972.838.3228 ~ mrstate2647@gmail.com

Objective: An organized, proficient, and detail-oriented professional with more than 3 years of combined

experience in mortgage seeking position in mortgage financing, loan processing, and research specialization

SUMMARY OF QUALIFICATIONS

10 plus years of Customer Service

5 plus years Supervisory experience, Conducting performance evaluations and salary reviews

Excellent risk assessment and analysis of losses

Knowledge of Federal Regulatory practices and compliance

Strong Negotiation and Analytical Skills

Strong Oral and Written Communication Skills

Self-started requiring limited direction

Ability to manage pressure situations and excellent time management skills

Ability to manage a fast paced environment and excessive work flows

Ability to effectively interface with other departments

Ability to exercise discretion and good judgment

Detail oriented and organized, Monitoring, tracking and reporting results

Creating and implementing new processes

Establishing team goals and objectives, and ensuring that production and quality goals are met

Hiring, coaching, counseling and training exempt and nonexempt employees

EDUCATIONAL BACKGROUND

Bachelor of Science in Sociology

University of North Texas, December 2015

Associate of Science

Richland College Dallas, TX

EMPLOYMENT HISTORY

Citi Mortgage- Irving TX

Loss Mitigation Specialist Safe act 3, January 2012 to 2015

Closer/Fulfillment Manage a queue of accounts from our Loss Mitigation portfolio, inclusive

of Citimortgage 1st Mortgages and Citi Home Equity account portfolio.

Underwriting & approving loss mitigation remedies based upon review of client's hardship,

calculating income and expenses and generating and quality control review of loan

modification documents. Communicating with customers regarding their file throughout the

process, additionally direct communication via outreach events in the local area; direct contact

with customers, realtors, brokers, and attorneys to resolve assigned accounts. Obtain and

complete payoff requests

Monitor high profile portfolio of Active Bankruptcy accounts to ensure compliance with

Bankruptcy law. Utilize effective communication skills and respond to telephone calls and

written requests from Customers, Attorneys, and Trustees. Establish business relationships

with internal counsel and influence attorneys to achieve required timelines and achieve

necessary resolutions

Confirm proper posting of payments during the Bankruptcy from customer and trustees

understanding and interpret Mortgage Documents as it relates to resolution and loan status.

Examining Broker Price Opinion's and Appraisals to determine equity position. Auditing

accounts for errors and inaccuracies, ability to correct and update status of the accounts

accordingly.

Bank Of America, Plano TX

Customer Advocate , January 2011 to April 2011

Responsible for the day-to-day resolution of complex problems and the execution of complex

transactions for a single including research.

Respond to Executive Correspondence on behalf of the Executive Offices. Responsible for the

day-to-day resolution of complex problems and the execution of complex transactions for

Mortgage, Home Equity and Insurance Services.

Drive root cause analysis, VOC and error resolution prevention to the next level ensuring that

as an organization we are consistently sharing the information with different LOB's and

Executives of the Bank.

Manage Change and Process Improvements and integrate with Card and Deposits to develop

consistency across Executive Customer Relations to improve Customer Experience. Balance

risk and reward appropriately to minimize impact to the Bank's reputation and image.

Responding to Regulatory agencies concerns, regarding concerns submitted.

Wal-Mart, Dallas, TX.

Retail supervisor, October 2008 to September 2010

Responsible for customer service and the overall satisfaction of the customer.

Responsible for doing daily, monthly inventory audits.

Checking and comparing warehouse receiving reports with pre-notification reports.

Participated in annual inventory, including preparation for first barcode reporting.

Managed four employees during an eight-hour shift.

Front-end supervisor, July 2005 to September 2008

Responsible for distributing cash loan to cashiers and interviewing, daily cash audits Dealt with any customer complaints or concerns.

References and/or additional information made available upon request