Angharad Jackson

Integrated Working IN Salford

Victoria Climbié

• Born 2nd November 1991

• Died 25th February 2000

• Inquiry established 20th April 2001 under Lord Laming

• Published 28th January 2003• 407 pages• 108 recommendations

Victoria was known to

• 4 Social Services Depts.• 3 Housing Depts.• 2 Police CP Teams• 2 Hospitals• 1 Specialist NSPCC Centre

• No school• No GP

3 key messages

• Clear line of accountability

• Better integration of services

• Clear lines of communication

Government response

• Transfer of Children’s Services to DfES (now DCSF)• Integration of education and children’s social care

• Minister for Children and Families• Lead Member for Children’s Services• Director of Children’s Services• Local Safeguarding Children Boards

• Children’s Trusts

Integrated Working Toolkit• Information sharing guidance

• Common Assessment Framework (CAF)

• Role of Lead Professional

• Integrated service delivery model (Family Action)

• Online directory of resources

• ContactPoint (previously known as the Information Sharing Index

• ContactPoint will be the quick way to find out who else is working with the same child or young person, making it easier to deliver more coordinated support.

• This basic online directory will be available to authorised staff who need it to do their jobs. It is a key part of the Every Child Matters programme to improve outcomes for children alongside ICS and (e)CAF

What is ContactPoint?

What will the benefits be?

• Quickly identify whether a child is receiving universal services (education, primary health care)

• Less time spent trying to find other practitioners who may be involved

• Indicates whether a CAF has been completed• Supports more effective multi-agency working which

should lead to a better service for children and young people

The Big Picture

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DCSF

ONS

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ContactPoint

150 ‘accountable’ LAs

Data matching

Acc

ess

Co

ntr

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Support services (national and local)

SECURITY

Local

Local data supply

Information held

Child’s Name

Parent(s)/Carer(s)Contact Details

Gender

Date of Birth

Address

Youth WorkerContact Details

Social WorkerContact Details

SENCO Contact Details

BASICDEMOGRAPHICS

ADDITIONALINVOLVEMENT

examples

CAF Indicator

Sensitive Service

Contact Details

Lead ProfessionalContact Details

Un

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ContactPoint will not hold case data or assessment information

INDICATORS

General PracticeContact Details

Health VisitorContact Details

UNIVERSALSERVICES

Educ/SchoolContact Details

School NurseContact Details

What information will be held on ContactPoint? • ContactPoint will only contain the following basic

information: • name, address, gender and date of birth of all children in

England (aged 0-17); and

• name and contact details for: • parents or carers;

• educational setting (e.g. school);

• primary medical practitioner (e.g. GP practice);

• other services; and

• lead professional (if appointed).

Continued…

• There will also be the facility to indicate if practitioners have completed an assessment under the Common Assessment Framework.

• Informed consent of the child or young person’s parent/carer will be needed to record contact details of sensitive services (currently defined as sexual/mental health and substance abuse). Access to this information will be restricted.

• ContactPoint will NOT contain any detailed information (such as case notes, assessments, medical data or exam results).

Who will have access? • Access to ContactPoint will be restricted to authorised users who

need it as part of their work. • In order to be granted access, users will require:

– enhanced Criminal Records Bureau clearance– authorisation from line manager– training– A authentication token

• Authorised users will be able to access ContactPoint– Through an existing case management system– Directly through a secure web link– Via another authorised user (mediated access)

• It will not be possible for any user to access any case management systems or case data held by another agency through ContactPoint.

Viewing ContactPoint

Authorised practitioner uses a security token to view ContactPoint directly through a web interface

Mediated access – authorised ContactPoint user accesses ContactPoint through another authorised user

Management Information

Practitioner is working with a child or young person

ContactPoint

ContactPoint will be updated from case management systems wherever possible

Practitioner is working with a child or young person

automatic update of

involvement and contact

details

Practitioner updates case information

Authorised user updates ContactPoint

Mediated access - alternative route where no system link is possible

CaseMgmt

System

ContactPoint

ContactPoint in Salford

• Salford is an early adopter of ContactPoint• First users of ContactPoint in Salford go live October

2008• Roll-out throughout 2009

Further information

• Resourceswww.ecm.gov.uk/contactpoint

www.salford.gov.uk/contactpoint

• Newsletterhttp://www.salford.gov.uk/contactpointnewsletter.htm

• Contact detailsAngharad Jackson angharad.jackson@salford.gov.uk