Anil SabooServer TechnologiesOracle Corporation

Panel Discussion:Oracle Application Server 10g for the Automotive Industry

The Panelists

Steve KauffmannEmerson Motors

Michael MorelILOG

Dave PeltonEntigo

Steve KauffmannEmerson Motors

High Level Objectives

Intranet Portal to provide single sign on, security and proactive communication

Improve internal communications Centralize access to critical information Streamline internal processes

Oracle Technologies used

Oracle9iAS Enterprise Edition Oracle9iAS Portal Oracle9i Database Oracle 11i eBusiness Suite (HRMS)

Key Benefits

Improved productivity Improved, collaborative communications Reduced application development costs Scalability, to eventually serve upto 13000

users Reduced travel costs

Mike MorelIndustry Marketing Director, Manufacturing IndustriesILOG

ILOG Automotive Customers

Extending Application Value

Time and Total Cost of Ownership

Ap

plic

ati

on

“F

it”

“Off the Shelf” as implemented

Custom Solution as implemented

Off the Shelf w/Extension

Customer Specific Extension

Poor

VeryGood

Good

ILOG BRMS – Next Generation BRE

•Model problem data•Define rules language•Create & edit rules – developersand business people

•High performance rules engine•Scaleable•Reliable

Manage

Execute

Multiple DecisionEngines

Multiple DecisionEngines

Tools

•Validate rules•Create audit trails•Manage rules lifecycle•Deploy rules across enterprise

Define

Central RulesRepository

Central RulesRepository

ModelingTools

ModelingTools

Product Scope

Business Rule ManagementPositioning

OperatingSystem

BusinessApplication

DataManagement

OperatingSystem

BusinessApplication

TransactionProcessing

DataManagement

OperatingSystem

BusinessApplication

Business RuleManagement

TransactionProcessing

DataManagement

OperatingSystem

BusinessApplication

1970 1980 1990 2000

DBMS/ STD O/S Internet & Java XML & Web Services

ApplicationCode

ApplicationCode

ApplicationCode

ApplicationCode

Proprietary O/S

Dave Pelton Vice President, Product Management & Marketing Entigo

Entigo BackgroundGlobal Leader in Warranty Chain Management

Founded in 1995, Privately held. Corporate headquarters in

Philadelphia with R&D offices in Pittsburgh, PA and Greenville, SC

Industry thought leader in warranty and claims processing solutions

Recommended by AMR, Gartner, SAS, BearingPoint, CGI

The Warranty Chain Bridges Multiple Players

Problems:

Proliferation of products, partners & policies significantly increase labor & claim costs

Inability to get timely & accurate failure data across chain Increase product quality issues

Decreased ability to recover costs from suppliers

Can’t react to channel and customer demands

Current systems are inflexible and expensive to operate (usually mainframes)

OperatorOperator

OwnerOwner

Service Point

Service Point

OEMOEM

Assembly Provider

Assembly Provider

SupplierSupplier

Who’s the Warrantor?

Who’s the

Underwriter?

Insurance CoInsurance CoDealerDealer

ArvinMeritor

Key System Objectives– Capture accurate &

actionable warranty data – Improve customer and

dealer satisfaction

Results – Reduced warranty

notification time from 90 days to 1 day

– Decreased claims submission rate by 16%

– Increased customer, dealer and OEM satisfaction

ClaimSettlement

•Customer•Distributor•Dealer•Customer Srvc•Product Manager

ClaimSettlement

•Customer•Distributor•Dealer•Customer Srvc•Product Manager

ProblemIdentification &Root Cause

•Manufacturing•Engineering•Customer Service•Product Manager

ProblemIdentification &Root Cause

•Manufacturing•Engineering•Customer Service•Product Manager

Problem Resolution

• Customer• Distributor/Dealer• Customer Srvc• Manufacturing• Product Manager

Problem Resolution

• Customer• Distributor/Dealer• Customer Srvc• Manufacturing• Product Manager

131 days 180-360 days months/years 131 days 180-360 days months/yearsPrior Warranty Lead Time

1 day or less 30-60 days days/months1 day or less 30-60 days days/monthsLead time withEntigo solution

Proven Results: ArvinMeritor

Next Steps….

Recommended sessions– List 1 or 2 sessions that complement this session

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product in action. See Your Business in Our Software

– Visit the DEMOgrounds for a customized architectural review, see a customized demo with Solutions Factory, or receive a personalized proposal. Visit the DEMOgrounds for more information.

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